Roswell INFINITI of North Atlanta

Consistently excellent since 2010 We have bought 2 Infinitis at this dealership and have always been impressed with their service center's focus on customer satisfaction and delivering We have bought 2 Infinitis at this dealership and have always been impressed with their service center's focus on customer satisfaction and delivering it. We also have a Tahoe and take it to a well known Chevy dealership in town and there's a huge difference between their service department and Roswell Infiniti. On a scale of 1-10, Roswell Infiniti is a 9.5 More

Excellent people to work with while making my purchase. I saw an add on the internet for a vehicle that I had searched for many weeks. I made a call and was lucky enough that Elizabeth Marshall answered th I saw an add on the internet for a vehicle that I had searched for many weeks. I made a call and was lucky enough that Elizabeth Marshall answered the phone. The trade in that I was interested in was so new that the website had no pictures yet. Elizabeth took tons of pictures, sent them to me in a text. We discussed my 4 hour drive to test drive the vehicle. I wanted her to be sure to understand that I did not want any surprises when I got there. She assured me the vehicle was as she presented it in the pictures and made sure to pinpoint a very small blemish. We had negotiated our deal including my trade in allowance prior to my departure from home as to expedite paperwork for my late Friday afternoon arrival. We arrived on Friday afternoon about 4:20. We were welcomed by everyone in the showroom as we entered. We asked for Elizabeth and she immediately came out. The vehicle was exactly as she said it would be. She allowed me to take a lengthy test drive and was very pleasant to talk to during the drive. We agreed that we would both honor our prior phone deal. She welcomed us to their customer lounge area to wait for the finance dept to get our papers ready. Soon we met Derak Rawlings in the finance dept. Super friendly guy with great attitude and personality. If we had not enjoyed so much personal conversation and laughs, we would have been out of the dealer by 6. 4:20 walking in and 6:15 walking out including the 30 minute test drive. No wasted time and absolutely did not feel rushed. Lastly, the trade that we bought did not have the second key. Elizabeth assured me that she would get the key from the previous owner and get it to me quick. It came on FedEx today, only 3 days later. The moral of this story ~ they do what they say they will do efficiently, effectively and professionally. Thanks guys ! More

Excellent buying experience, Vehicle & Service Department Excellent buying experience, Excellent Vehicle and Excellent Service department! This was the easiest car buying experience we've ever had at Roswell Excellent buying experience, Excellent Vehicle and Excellent Service department! This was the easiest car buying experience we've ever had at Roswell Infiniti of North Atlanta! Roswell Infiniti provides exceptional service. Elizabeth was very helpful by listening to what I want to provide the greatest assistance. The finance part was easy and quick, very friendly! This is my second Infiniti from Roswell Infiniti. As an existing customer, I had the opportunity to experience their Service department. This was a strong motivation to buy again at Roswell Infiniti of North Atlanta. The product is excellent. I am enjoying cruising away with my new Q50s! Thank you Roswell Infiniti. More

Chris was professional and helpful. Oil leak was analyzed and a seal was used to replace. Car was also washed and vacuumed for free. My overal wait was under an hour. Oil leak was analyzed and a seal was used to replace. Car was also washed and vacuumed for free. My overal wait was under an hour. More

Excellent service! Oil and Filter change was quick. Everyone was very friendly and professional. I had few questions about the car and they were addressed to my complete Oil and Filter change was quick. Everyone was very friendly and professional. I had few questions about the car and they were addressed to my complete satisfaction. More

Outstanding service! I went almost one year without a car. I finally decided to try out an Infiniti Q50. Elizabeth and Sean were very kind, courteous, and professional. Al I went almost one year without a car. I finally decided to try out an Infiniti Q50. Elizabeth and Sean were very kind, courteous, and professional. All other team members were very nice as well, they made my family and I feel comfortable. More

Terrific Service Erika and staff go above and beyond to get you in and out as fast as possible. If you need to be on your way no problem in a loaner you go:) They prid Erika and staff go above and beyond to get you in and out as fast as possible. If you need to be on your way no problem in a loaner you go:) They pride themselves in keeping the customer happy! An well once you drive an Infiniti you won’t want to drive anything else! More

Oil & Filter Change I came in for a oil change. They have implicated this new system where you receive a text message with your vehicle inspection. No one cared to explai I came in for a oil change. They have implicated this new system where you receive a text message with your vehicle inspection. No one cared to explain or go into further details about the inspection or the uncovered issues. I guess you’re just suppose to read the text to understand for yourself. Customer Serive is usually exceptional but I can’t say the same about this visit. More

Fast and professional Erica and Benjamin really provided me with fast, friendly and efficient service. They also provided me with recommended service needs for my next appo Erica and Benjamin really provided me with fast, friendly and efficient service. They also provided me with recommended service needs for my next appointment. There customer service was better than the service received from my home dealership in the Los Angeles area. More

Outstanding Service Roswell infinity goes above and beyond service levels typically found at BMW dealerships. From Richard in sales to the best in class Service faciliti Roswell infinity goes above and beyond service levels typically found at BMW dealerships. From Richard in sales to the best in class Service facilities it is always a superior experience! More