Roswell INFINITI of North Atlanta

Excellent team, very helpful. They don't pressure you into decisions. They guide you through the process to the best vehicle for you. They don't pressure you into decisions. They guide you through the process to the best vehicle for you. More

Can’t say enough about how much we enjoyed our interactions with Erin, Rob, and Matt in Finance. Solid “A-Team”. We’re enjoying our Q60 Convertible a ton already and Erin made it happen backed b interactions with Erin, Rob, and Matt in Finance. Solid “A-Team”. We’re enjoying our Q60 Convertible a ton already and Erin made it happen backed by a stellar team. Everything they promised, they delivered on. They were fair on my trade and fair on their price…and Erin was professional, courteous, and amazing with follow up and checking in on us throughout the process. We’ve been doing business with Roswell Infiniti for over 10 years now…and every interaction is solid…recommend highly. More

I have just had a very disappointing encounter with Roswell Infinity of North Atlanta. I have owned two Infiniti vehicles over the past 15 years. I have chosen to service my cars at the Infiniti deal Roswell Infinity of North Atlanta. I have owned two Infiniti vehicles over the past 15 years. I have chosen to service my cars at the Infiniti dealership, even though everyone tells you NOT to use the dealership for maintenance. I love driving my Infiniti luxury car and I have owned several other luxury vehicles including BMW, Mercedes and Lexus. I was quoted tire prices in January for replacing all four tires on my Q60s convertible. The service representative gave me a written quote and told me to hold on to the quote so that I would receive that pricing when I returned. I did not need new tires immediately, but they should be replaced when I brought my car back in for regular service. I took my car in today, April 28, 2022 for my new tires. I booked an appointment on line, so I did not talk to a live service advisor. Upon arrival at the dealership, I was greeted by a very polite and professional service advisor, Jasmine. She reviewed my quote and looked up the pricing on line. The tires had increased in price since January. I repeated what the previous service advisor had told me and she said she would check with her manager on honoring that price. Unfortunately, I was told there was nothing they could do, I would have to pay the increased price. They would not honor my previous quote. I received a final decision on this information AFTER the tires had been installed on my car. Had I known they would not honor the quote, I would have taken my car to Costco for tires. I received a quote for better and longer lasting tires from Costco for what I had to pay Infiniti today. I asked if there was an escalation process and Jasmine told me no. Roswell Infiniti is a family-owned dealership and Infiniti Corporate did not have anything to do with their customer service or pricing. I was very disappointed with this answer. I understood that her hands were tied, she is an employee and has no decision-making authority. I was told that I could talk to her manager but I did not see any point. It is hard for me to understand how a “family-owned” business would not honor previous quotes from their service advisors. I am sure that I am a VERY small concern for this dealership, but I will be telling everyone that I know and posting this information. I will not be returning to this dealership. I will find a reliable mechanic that is closer to my home or corporate owned dealership, saving gas and time. More

Erin and the rest of the Infiniti team are top notch! Customer service friendly and very accommodating. They all made the process of buying a car smooth and easy. Highly recommend this team! Customer service friendly and very accommodating. They all made the process of buying a car smooth and easy. Highly recommend this team! More

A big thank you to Erin. As an out of state buyer she went above my expectations to make the purchase go smoothly.She professionally handled the transfer and even arranged fo As an out of state buyer she went above my expectations to make the purchase go smoothly.She professionally handled the transfer and even arranged for someone to pick us up at our hotel,how nice! Also a thank you to Cortni a wonderful young lady that drove us,a testament to the quality people that work at this dealership. More

We just purchased a certified pre owned QX50 and could not be happier! The sales process led by Erin was quick and easy. Erin had the car ready for a test drive. She was friendly and knowledgeable - no sa not be happier! The sales process led by Erin was quick and easy. Erin had the car ready for a test drive. She was friendly and knowledgeable - no sales pressure. Erin did a thorough job explaining all the features of the QX50 and the atmosphere inside the dealership was second to none. Once we made our decision we met with Matt the finance manager who was also a pleasure to deal with. Great place to buy a car! More

Wonderful to work with! She made it feel like I was buying a new car with a friend. She made it feel like I was buying a new car with a friend. More

Thanks very much for your assistance and to sell best car for me .thanks again for me .thanks again More

The service was prompt and straight to the point! A very seamless process. Erin was great and super helpful! A very seamless process. Erin was great and super helpful! More

Erin Clark is amazing! !!!!!! Super Kind and personable. Makes sure you’re getting the best deal with the best customer service ever!!!!!! Love her💙💜 !!!!!! Super Kind and personable. Makes sure you’re getting the best deal with the best customer service ever!!!!!! Love her💙💜 More