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Ross Downing Buick GMC Cadillac

Hammond, LA

Overview
Employees
Reviews
Vehicles
5.0
24 Reviews
If you're looking for a superior car buying experience, you've come to the right place. Ross Downing Buick GMC is not your average dealership. We offer a wide selection of new Buick and GMC and used vehicles with up-front pricing, no hidden fees, and nationally-recognized customer service for drivers from HAMMOND to New Orleans and beyond. Please also see our new inventory on our new site. We are a friendly, no-hassle, honest business; that's how we have operated for more than 40 years. You can browse our inventory online to find the new Buick, GMC, or HAMMOND pre-owned vehicles you're looking for. If you have any questions, please don't hesitate to contact us online or by phone at (985) 543-6833. Please also feel free to get directions from anywhere in the HAMMOND to Amite City and LaPlace area and simply stop by our HAMMOND dealership today! We look forward to helping all greater-New Orleans drivers find the perfect vehicle.
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1301 S Morrison Blvd

Hammond, LA

70403

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Showing 24 reviews

February 20, 2025

Thank you for your wonderful customer service. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC. More

by Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy
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Feb 21, 2025 -

Ross Downing Buick GMC Cadillac responded

Thank you for your kind words, LLoyd! We’re so grateful to have Cassidy on our team—she truly goes above and beyond to ensure our customers feel valued and taken care of. We’ll be sure to share your feedback with her! If there’s ever anything else we can do for you, don’t hesitate to reach out.

January 05, 2025

I was pleased with the personal and friendly service and interactions of the sales staff I felt as though we mattered to the sales staff and were not just another sale. With this in Mind I would recomme More

by Stephen.phillipe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James and Jack
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Jan 06, 2025 -

Ross Downing Buick GMC Cadillac responded

Thank you so much, Stephen! We're thrilled to hear that you felt valued and appreciated by our sales staff. Creating a personal and friendly experience is always our goal, and it’s great to know we delivered that for you. Your recommendation means the world to us, and we’d be honored to help your friends find their next vehicle. We truly appreciate your kind words and your support!

September 30, 2024

Clean and professional. Employee's are sure nice. Service department gets customers in and out quickly More

by kyle2kold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Ross Downing Buick GMC Cadillac responded

Thank you, Kyle! We’re glad to hear you found our service clean and professional. Our team appreciates your kind words and is dedicated to getting customers in and out quickly. We look forward to serving you again at Ross Downing Buick GMC Cadillac!

June 19, 2024

Everything was on schedule and completed in a timely manner . Service was friendly and fast More

by Codyg00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in service
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Jun 20, 2024 -

Ross Downing Buick GMC Cadillac responded

Hi, Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us. It's great to know that our team was kind and professional throughout your visit. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business!

Jun 20, 2024 -

Ross Downing Buick GMC Cadillac responded

Hi Cody, Thank you for your feedback! We're glad to hear that everything was completed on schedule and in a timely manner during your visit. Providing friendly and efficient service is always our goal. If there's anything else we can assist you with, please feel free to let us know. We appreciate your business!

June 03, 2024

Jay is my got to guy. This is the 2nd time I have been for servicing and each without a hitch. No nonsense, straight to the point. Enjoyed this experience. More

by usmc0105
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
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Jun 04, 2024 -

Ross Downing Buick GMC Cadillac responded

Hi, Thank you for your feedback! We're delighted to hear that Jay has provided you with excellent service on both visits. We appreciate your trust in us and look forward to continuing to serve you.

June 02, 2024

Professional down to dotting the i and crossing the t. I would recommend this dealership to my friends. More

by NightRider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry King
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Jun 05, 2024 -

Ross Downing Buick GMC Cadillac responded

Hi, Thank you for your recommendation! We're thrilled to hear that you had a professional experience with us, down to the details. If you ever need anything else or have more questions, don't hesitate to reach out. We appreciate your support and look forward to serving you and your friends in the future!

Jun 05, 2024 -

Ross Downing Buick GMC Cadillac responded

Hi, Thank you for your feedback! We're delighted to hear that you had a professional experience with us at Ross Downing Buick GMC. We appreciate your recommendation and look forward to serving you and your friends in the future.

April 07, 2024

Everything went smoothly, purchased vehicle from 400 miles away. They delivered for a nominal fee. More

by Alanbolick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin, lamar
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Apr 09, 2024 -

Ross Downing Buick GMC Cadillac responded

Hi Alan, Thank you for sharing your experience with us! We're thrilled to hear that everything went smoothly with your vehicle purchase. We're glad we could assist you in making the process convenient by delivering your vehicle for a nominal fee. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and hope you're enjoying your new vehicle!

March 22, 2024

Great, friendly, knowledgeable, and informative. Every time. I don't ever feel like I'm getting the "work around." Thanks! More

by ehmurrill426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy
Report | Print
Mar 23, 2024 -

Ross Downing Buick GMC Cadillac responded

Thank you for your kind words! We're thrilled to hear that you consistently receive great service at Ross Downing Buick GMC. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business!

February 27, 2024

Always the best service Ross Downing Buick GMC Cadillac. I plan to visit often. Thanks More

by jamesdav2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassidy
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Feb 28, 2024 -

Ross Downing Buick GMC Cadillac responded

Dear James, Thank you for your kind words and loyalty to Ross Downing Buick GMC Cadillac! We're thrilled to hear that you always receive the best service with us. We look forward to welcoming you back on your future visits. If you ever need anything or have any questions, please don't hesitate to reach out.

Feb 28, 2024 -

Ross Downing Buick GMC Cadillac responded

Hello, Thank you for your kind words! We're thrilled to hear that you had a great experience with us at Ross Downing Buick GMC Cadillac. We look forward to welcoming you back again soon!

February 19, 2024

General Maintenance. I appreciate pick-up and delivery return. Little late picking me up but a pleasant driver named Grant. I was not in a hurry so I was still please More

by Bayou Magnolia
Recommend Dealer
Yes
Employees Worked With
Andrea Arnold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant
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Feb 24, 2024 -

Ross Downing Buick GMC Cadillac responded

Hello, Thank you for sharing your experience! We're glad to hear that you appreciated our pick-up and delivery service, despite a slight delay. We're pleased that Grant provided a pleasant experience for you. We're also happy to hear that your general maintenance, including oil change and tire rotation, met your expectations, and the $10 coupon was applied. If you have any further questions or need assistance in the future, please feel free to reach out.

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