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Roseville Toyota - Service Center

Roseville, CA

4.4
2,143 Reviews

2,143 Reviews of Roseville Toyota - Service Center

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May 25, 2018

Amazing Overall John l Sullivan is the best in the world Good job on the fast service as well and maintain a positive attitudeAnd I will bring my car back for More

by mrmauicio1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2018

Excellent service I bought my car there in 2006 Would recommend Roseville Toyota and the high standards of sales and service Thanks to all the great staff More

by dentino8a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor, Shane Oneill
May 24, 2018

Maintenance Service This dealership is always helpful, knowledgeable and courteous. I had an appointment and they got me in at my scheduled time and the service was compl More

by VPHILLIPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zab Gonzalez
May 24, 2018

60k service for my Toyota Prius My service advisor and tech team did a fantastic job. I appreciate the expert advice I received about my car. When the car was returned, it was runnin More

by PERRY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Koontz, Milan Bertoni
May 24, 2018

Great service Had a helpful, experienced service manager and that made all the difference. He went the extra mile and was very helpful. Provided great service overa More

by KACI_ALEXANDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wenham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2018

Set of keys were missing. Service follow up very poor..no one called to give me update when the car will be ready.and advisor Barbara ask me to sign paper stating that i pick u More

by CROLLE17
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barbara service advisor, Cole Anderson
May 24, 2018 -

Roseville Toyota responded

Hi this is Cole the service manager at Roseville Toyota, I am sorry your service was not to your satisfaction, I do remember talking with you and I had thought we did find the keys in your car, if this is not correct please call me, actually please call me either way as I would like to get a clear understanding on what we can do to make this right as your complete satisfaction is extremely important to me. This is not the service that we strive for. please call me personally my direct number is 916-774-4840. Cole Anderson.

May 24, 2018

Lied about doing work. The technician lied about doing a tire rotation now it puts in question if they even did an oil change. I left a message with the service manager and More

by VANZANTENTERPRIZES
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't know the name of the associates
May 24, 2018 -

Roseville Toyota responded

My name is Cole Anderson I am the service manager here at Roseville Toyota. This review is very disturbing to me and would like to have a conversation with you. if you could call me I would like to drill down on this to see if this is true as I do have cameras in the shop and should be able to verify this. I WILL NOT DEAL WITH FRAUDULENT EMPLOYEES. Cole Anderson 916-774-4840

May 23, 2018

Happy Girl! My service guys were funny, helpful and on it...I don’t recall either of their names but not because they didn’t impact my day enough to Remember but More

by ayeleenincerta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Dela Torre
May 23, 2018

My maintenance check up My recent visit to Roseville Toyota went well everybody was friendly and courteous and it was efficient.. So I'm very happy with my visit and thank yo More

by brenda.felner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebekah Huey
May 23, 2018

Valet customer service needs work. Kyle, in the service dept was great. At time of picking up my vehicle Kyle itemized all completed services. One of which was a complimentary car wash. More

by Lucerne@lincolnxing.org
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
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