Roseville Toyota - Service Center

I’m a satisfied customer. Not only did I need a 5000 mile servicing, but I also had a small problem with my new car. I could hear some road noise coming from the passenger side Not only did I need a 5000 mile servicing, but I also had a small problem with my new car. I could hear some road noise coming from the passenger side while driving on the freeway. My service manager, Paul Koontz, had me ride with a service tech to identify the problem. Turns out that it was a known problem that Toyota knows about, which is a design flaw in the vehicle. I was pleased with the technician’s help. I was comfortable at John Sullivan’s dealership. Food and drink were available, as well as a pleasant waiting area. More

Angry staff The staff was not friendly. Two staff, man and woman, dressed in polo shirts were angry with each other and made it very visible and uncomfortable. The staff was not friendly. Two staff, man and woman, dressed in polo shirts were angry with each other and made it very visible and uncomfortable. While walking toward the lobby I was approached by a man who insisted on of the salesmen take me outside to see the 2018's models. He was most unpleasant to the salesman. When I bought my car, I actually had to walk out due to a very hostile finance manager. I told three staff at Toyota about the encounter. The culture in the dealership is toxic. You need a big revamping of how to treat staff and customers. More

4Runner oil change John L Sullivan Toyota is an amazing place. he Strikes a balance of service excellence while employing many people. A great service to our local eco John L Sullivan Toyota is an amazing place. he Strikes a balance of service excellence while employing many people. A great service to our local economy. My Toyota is a 2016 and my services to present have been fine. More

10000 mile service Sean made this easy. Even helped me get roof rack installed on car. Everything was great. I drive over 100 miles to use roseville Toyota ...as I li Sean made this easy. Even helped me get roof rack installed on car. Everything was great. I drive over 100 miles to use roseville Toyota ...as I live in truckee. More

Great customer service Very friendly and will come back again. I didn’t like the car wash, other cars that came out with mine were dry and cleaned. Mine was wet and not cl Very friendly and will come back again. I didn’t like the car wash, other cars that came out with mine were dry and cleaned. Mine was wet and not cleaned. Didn’t appreciate that to whom washed my car More

Great communication and advice service Great service and communication. Dealer price is high for services but you know it’s done right blah blah blah blah blah blah blah blah blah Great service and communication. Dealer price is high for services but you know it’s done right blah blah blah blah blah blah blah blah blah More

Service center Called several times about my radio and first she said she would call me back and never did. So I called and finally someone called me back and said t Called several times about my radio and first she said she would call me back and never did. So I called and finally someone called me back and said there was a miscommuncation. More

Always great As always, the service was excellent. Every Service person I have had since I started coming here in 2009 has been more than accommodating and has alw As always, the service was excellent. Every Service person I have had since I started coming here in 2009 has been more than accommodating and has always taken care of the problem. Thank you More

Service old truck, bought new truck Everything good all around. Great facility, clean and comfortable seating. Robin Berthold friendly and knowledgeable. Test drive short but fun and Everything good all around. Great facility, clean and comfortable seating. Robin Berthold friendly and knowledgeable. Test drive short but fun and a great experience. That’s all folks..... More

Happy with the service The people in the service area were prompt and very friendly. Didn’t have to wait long to check in with my advisor Jon Pepper. Jon was friendly and he The people in the service area were prompt and very friendly. Didn’t have to wait long to check in with my advisor Jon Pepper. Jon was friendly and helpful. He answered my questions and kept me informed about my car. My experience with Toyota service has been a good one from start to finish. More