Roseville Toyota - Service Center

Thanks for ruining my Saturday. I went in to have my 15k service and was told that I had a ball joint boot that was leaking. I was told I would get a call once the part was in to sch I went in to have my 15k service and was told that I had a ball joint boot that was leaking. I was told I would get a call once the part was in to schedule my service. 2 weeks after no call I called in to see what was going on. I was told that the part could be here in a couple days and we scheduled the service. When I came in for my service. The part had not been ordered. Then I was told that there needed to be a lead tech inspection before warranty work could be completed... Why wasn't this done when this initial issue was reported I asked? I was told it should have, but it wasn't.... So then we were starting at step 1 all over again, and turns out there wasn't an issue in the first place!!!!! So there I sat a hour and a half into my Saturday for nothing. More

If carwash is complimentary, why is it always a problem? Service is great except for the complimentary car wash never gets done until after I go to pick up my car. Even though the service advisor called hour Service is great except for the complimentary car wash never gets done until after I go to pick up my car. Even though the service advisor called hours earlier to let me know it was done and asks again if I want a car wash. I reiterated yes. This has happened so many times it makes me think they DON'T want to do it. When I said it to the valet, they blame it on the technician not reading the work order. Blah blah blah! It's either a training issue or a failure to communicate. Management needs to address this ongoing customer satisfaction issue. More

No complaints They have service down to a science. They know what they are doing. Five stars, no complaints Well done. It took a bit long but I will over look tha They have service down to a science. They know what they are doing. Five stars, no complaints Well done. It took a bit long but I will over look that considering I’d rather have it done properly then rushed and who knows ..... More

Great Service I enjoy coming to this location knowing my vehicle is in the right hands. In addition the flow of the workplace is both efficient and helpful, I alway I enjoy coming to this location knowing my vehicle is in the right hands. In addition the flow of the workplace is both efficient and helpful, I always felt that Mr Lunsford answered my questions even when he was very busy. More

Repair of Mystery Problem My Prius would periodically fail to start. The problem was intermittent. On previous visits to dealer, it was implied that it was user error, and I d My Prius would periodically fail to start. The problem was intermittent. On previous visits to dealer, it was implied that it was user error, and I didn't know how to start the car. This time they listenedto me, investigated, identified, and fixed the problem. More

Perfect service kyle Kyle is an excellent advisor!...he is wonderful and gets the job done!..very good asset to the company and a join time work with Kyle is an excellent advisor!...he is wonderful and gets the job done!..very good asset to the company and a join time work with More

Excellent service on my Toyota Prius Problem was diagnosed and solved with satisfaction! Robert was very thorough in explaining everything to me and the car is back to working as it shoul Problem was diagnosed and solved with satisfaction! Robert was very thorough in explaining everything to me and the car is back to working as it should! More

Excellent service in a very high volume situation. Extended warranty service for a broken sunglass holder/passenger conversation mirror. Done in one day and we were not inconvenienced at all. I would Extended warranty service for a broken sunglass holder/passenger conversation mirror. Done in one day and we were not inconvenienced at all. I would highly recommend an extended warranty. Ours saved us $1,100!!! For what seemed to be a very nonessential part. Thanks for offering that warranty! More

No consistent adviser I got assigned to at least 4 different adviser for the 2 years my new suv had maintenance service There was a time I waited 3 1/2 hours for tire rot I got assigned to at least 4 different adviser for the 2 years my new suv had maintenance service There was a time I waited 3 1/2 hours for tire rotation. Yes I had an appointment. Alex was my adviser that day More

Service Representative Fantastic! The sales attendant was professional, kind and considerate. I appreciate the thoroughness and the timely manner in which I was dealt with. Fantastic! The sales attendant was professional, kind and considerate. I appreciate the thoroughness and the timely manner in which I was dealt with. Very appreciative! More