Roseville Toyota - Service Center

A little frustrated When I initially spoke with Sally at the service center she was helpful in going over everything. But then I needed to change the date of my window ti When I initially spoke with Sally at the service center she was helpful in going over everything. But then I needed to change the date of my window tinting and it was ridiculously hard to get a hold of her since she is apparently the only one who could help me. After finally getting a hold of her I was able to change the date. When I had initially spoken with her she had advised that the window tint would only take about an hour and a rental car would be provided if I needed one. I clarified with her twice that the service would only take an hour, which seemed short considering I was offered a rental for the whole day, but that’s what she told me so I believed her. Fast forward to Friday, the day I took so much time to reschedule for, and I drove out from Sacramento at 7am in traffic to make it on time for my appointment. I asked the very nice girl at the service desk to confirm that it would only take an hour and she said no the car would be ready by 3. I had plans to be in Reno by three so she rushed to get my car back before they sent it out. I am annoyed and frustrated by the whole thing because now I have to take extra time to reschedule another appointment, which took forever to make in the first place, and make an extra trip out to Roseville for which I will have to take time off work, again, to make. The whole experience has cost me more time and money than I wanted to spend on a window tint. More

Great Customer Service I receive the best customer service at Roseville Toyota. The staff are excellent. knowleable and truly interested in the customer’s concerns. This i I receive the best customer service at Roseville Toyota. The staff are excellent. knowleable and truly interested in the customer’s concerns. This is one of the best places I’ve experienced ever. More

Maintenance service of my 2008 Prius I made an appointment for maintenance service of my 2008 Prius and I am very pleased with the prompt schedule appointment and work provided by the sta I made an appointment for maintenance service of my 2008 Prius and I am very pleased with the prompt schedule appointment and work provided by the staff. My car has gone over 100,000 miles and due to the regular maintenance service provided at this Toyota dealership, there has not been any significant major repairs other than expected replacement of auto parts. More

good friendly and thorough As always they are friendly and kind to everybody that walked in the door I’ve been going there for over 23 years even when they were in the old loca As always they are friendly and kind to everybody that walked in the door I’ve been going there for over 23 years even when they were in the old location More

Kyle and Courtney are great service advisors. I prefer to have service down during the week because service on weekends wait is to long for general routine service. The day I went and had Kyle he I prefer to have service down during the week because service on weekends wait is to long for general routine service. The day I went and had Kyle help with my general service for great. I've also had Courtney and she is just as great. More

Oil cooler hose failure We were very pleased with Toyota’s response to this problem. Steve kept us informed every step of the way. The repair was completed in a timely manne We were very pleased with Toyota’s response to this problem. Steve kept us informed every step of the way. The repair was completed in a timely manner. More

Hassle-Free and Courteous I have used Roseville Toyota as my primary service provider because of their professional and courteous staff, friendly service, and their welcoming l I have used Roseville Toyota as my primary service provider because of their professional and courteous staff, friendly service, and their welcoming lobby and cafe. More

Extremely positive & efficient Customer service is extremely friendly & responsive, During this visit it was brought to my attention my vehicle was showing signs of wear on the inte Customer service is extremely friendly & responsive, During this visit it was brought to my attention my vehicle was showing signs of wear on the interior of my tires, Roseville Toyota gave me a prompt competitive price so I purchased a set of (4) tires for my vehicle. There service department has always gone above & beyond to make sure I’ve been happy with my experience. More

Good experience The representatives I dealt with were helpful and friendly. Work was done well and timely . There is a pleasant area to wait for the work being done The representatives I dealt with were helpful and friendly. Work was done well and timely . There is a pleasant area to wait for the work being done. More