Roseville Toyota - Service Center

Excellent customer service I was scheduled for my first 5000 miles check up and everyone I spoke withbLacy and Robin were extremely helpful. My appt. was at 10;10am on June 12, I was scheduled for my first 5000 miles check up and everyone I spoke withbLacy and Robin were extremely helpful. My appt. was at 10;10am on June 12, 2018. I pulled into the service and a woman directed me to Lacy and from Lacy I spoke with Robin my salesman about a scratch on my when I purchased and Robin had a woman look at the scratch and then a gentleman came and took my car after it was serviced and fixed the scratch. Everyone I dealt with were extremely pleasant and helpful. All of my questions regarding my car were answered in a professional and helpful manner. More

Good service center, need some improvement A decent service center. They automatically assumed I didn’t want my car washed so they marked no for a car wash. Still not washed when I picked it u A decent service center. They automatically assumed I didn’t want my car washed so they marked no for a car wash. Still not washed when I picked it up. Overall disorganized. the representatives were panicked and didn’t know how to handle two people. More

New brakes and rotors I replaced my rotors and brake pads myself with aftermarket parts. I used the same hardware and bolts that were already on the vehicle. I heard a gr I replaced my rotors and brake pads myself with aftermarket parts. I used the same hardware and bolts that were already on the vehicle. I heard a grinding noise from my front left rotor. Immediately took it to Toyota to replace my brake fluid and check on the noise. They stated back brakes and rotors are good. They stated a bolt was grinding on both front rotors. They suggesting replacing both front rotors, brake pads and hardware for $1,200. I picked up the car as is and drove it home. I bought new caliper bracket bolts (dealership stated these were the bolts grinding on rotors) from auto parts store for about $6. Took apart front brakes and rotors to find it was grinding on front left only, not both front rotors. Once I replaced the caliper bracket bolts with new ones the grinding and noise went away. Not sure why the original bolts were longer on the front left. Fixed the issue for $6 and about 30 minutes of my time. Dealership wanted $1,200. Don’t think I’ll wver be going back to Toyota Dealership in Roseville ever again. More

Probably not This the 3rd or 4th time I have had my truck in for service and the second time I have gotten it back with greasy hand and arm prints on the door and This the 3rd or 4th time I have had my truck in for service and the second time I have gotten it back with greasy hand and arm prints on the door and center console. The first time I showed a service advisor. This time I did not because it seems like standard operating procedure. It was not the service advisors fault they were easy to deal with and helpful. More

oil change, tire rotation and safty check I know that there are multi-point inspections when these services are done. But when I received my vehicle one of my rear reverse light was not repair I know that there are multi-point inspections when these services are done. But when I received my vehicle one of my rear reverse light was not repaired. I failed to inform the service writer about the light when I bought the vehicle in.. I did ask about the light when I picked the vehicle up. I was informed that he was sure it was taken care of from the inspection of the vehicle. I found that it was not repaired and the vehicle was not washed as promised. I have always received excellent service from Roseville Toyota and will continue to have my vehicle repaired there. I believe this was a one time incident, but I felt it should be noted. I would have had the problem taken care of at that time but due to time restraints I could not. More

Excellent service Roseville Toyota has been my dealership for last 12 years. I bought my first car herein 2001. I have been bringing my car here for service since then. Roseville Toyota has been my dealership for last 12 years. I bought my first car herein 2001. I have been bringing my car here for service since then. More

Don't go to this dealership or you will be disappointed! I have been there twice and asked them to fix a problem in my car but they don't care and did nothing. Don't go to this dealership or you will be disa I have been there twice and asked them to fix a problem in my car but they don't care and did nothing. Don't go to this dealership or you will be disappointed! More

Great customer service and fast! Really appreciate the timeliness and knowledge the Roseville Toyota service people have for my car. It keeps me running smooth and safely on the road Really appreciate the timeliness and knowledge the Roseville Toyota service people have for my car. It keeps me running smooth and safely on the roads. More

Friendly and convenient Everyone I dealt with was great and everything was convenient. Didn’t get the complimentary car wash that was offered but that was not a big deal. Onl Everyone I dealt with was great and everything was convenient. Didn’t get the complimentary car wash that was offered but that was not a big deal. Only concern was that someone had been digging around in my center console. Suppose it could have been necessary during the service but seemed odd to me. More

Fair pricing I had come in for an oil change. Went inside to get my services started and the rep that I was originally got sent to was very busy with another custo I had come in for an oil change. Went inside to get my services started and the rep that I was originally got sent to was very busy with another customer but then another rep showed up and helped me right away and was super nice and a great attitude! Like I said just there for a oil change, but also hoping for a tune up. My service coordinator was Sean and he was amazing! He worked with my budget and I received very affordable services on my car. He went above and beyond to help me. And I got a free shuttle ride home with my daughter. Overall I had a great experience. Thanks again Sean. And Service team! More