Roseville Toyota - Service Center

Slow Service It took 25 min just to get checked in and then I was told my oil change would take 1.5 hours. After 2 hours of not hearing anything I went back to the It took 25 min just to get checked in and then I was told my oil change would take 1.5 hours. After 2 hours of not hearing anything I went back to the service advisor and discovered my truck was done and my paperwork was just sitting there in a stack of papers. This makes me wonder how much longer I would have waited if I hadn’t went to check on the status??? More

Great customer services Michael was great. Explain everything in detail and was great helped. I would totally recommend michael to others. Service department always friendly Michael was great. Explain everything in detail and was great helped. I would totally recommend michael to others. Service department always friendly and helpful. Thank you More

Excellent experience. My service representative Mike North, treated me with kindness and respect. I look forward to seeing him at my next service appointment, for my other My service representative Mike North, treated me with kindness and respect. I look forward to seeing him at my next service appointment, for my other Toyota vehicle. More

Will probably not go back Vehicle went in for 3 things and none of the issues were fixed. Even with an appt I was there almost 3 hours. Only reason for the 2 stars was the co Vehicle went in for 3 things and none of the issues were fixed. Even with an appt I was there almost 3 hours. Only reason for the 2 stars was the complimentary drink. More

Excellent service Service Advisor took care of my request for brake service, as well as replacement of passenger side CV axle. The work was done within the recommended Service Advisor took care of my request for brake service, as well as replacement of passenger side CV axle. The work was done within the recommended period of time. More

Having to go back again. I brought my 21012 Highlander in for service a couple of weeks ago. While it was there, they discovered a timing chain cover leak. Since I had the Toy I brought my 21012 Highlander in for service a couple of weeks ago. While it was there, they discovered a timing chain cover leak. Since I had the Toyota Platinum warranty (7 years, 100K miles), I scheduled an appointment for last week. Told me only one day....turned out to be three. They replaced a lot of gaskets. Not a big deal, had a rent-a-car through the warranty. Got my car back, ran a bunch of errands the next day. The next morning, pulled my car out of the garage and there was a big oil leak. Checked the oil level, it was fine. Drove back to Roseville Toyota (for the third time in two weeks) to fix another leak (the sending unit for oil pressure). Now I'm constantly checking to see if there are any more leaks...kind of shaken my confidence in my Toyota. Now, other than the service, I have to admit, none of the work cost me anything, but only because I had the extended warranty. I'm not too sure I want to use the service center any more.... More

Fast and efficient You guys always do outstanding work. You have a phenomenal employee Adam. Adam takes his time and explaining what’s going on and detailed descriptio You guys always do outstanding work. You have a phenomenal employee Adam. Adam takes his time and explaining what’s going on and detailed description of what needs to be done on my next visit. He is on outstanding communicator. More

Awesome customer service! This is a great place to take your vehicle for service.The staff is extremely friendly, it’s close to where I live, there’s a nice waiting room where This is a great place to take your vehicle for service.The staff is extremely friendly, it’s close to where I live, there’s a nice waiting room where I can watch sports while I am waiting for my car. Very professional, yet relaxing viper to it. I would highly recommend this to anybody who is looking to service his car. More

Money over customer service Will never give them another dollar. I will continue to have warranty work but other then that they can not bbe trusted to do the right thing for its Will never give them another dollar. I will continue to have warranty work but other then that they can not bbe trusted to do the right thing for its customers. More

Service Center Staff scheduling service were overwhelmed - saying they couldn’t help customers b/c they were too short staffed. This was awkward & unprofessional to Staff scheduling service were overwhelmed - saying they couldn’t help customers b/c they were too short staffed. This was awkward & unprofessional to hear as the customer. I did not receive a call when my car was ready. I finally waited in line & found my paperwork w/ a timeframe on it of approx. 30 min prior. Complementary car wash - windshield still had bugs smeared on it. Overall - not impressed. More