Roseville Toyota - Service Center

Personalized service Fast friendly, texted me when my car was done and took care of all my concerns. I don’t remember my service managers name but she was heading to Flor Fast friendly, texted me when my car was done and took care of all my concerns. I don’t remember my service managers name but she was heading to Florida to a cheerleading camp. She was so helpful and easy to deal with. More

Found issues after I got my car back I came in to get an oil change and it took over 2 hrs when it was suppose to be 1 hr. Then when they went to get my car, they lost my keys and hate to I came in to get an oil change and it took over 2 hrs when it was suppose to be 1 hr. Then when they went to get my car, they lost my keys and hate to wait an extra 20 min. When I recieved my car, my key fob attachment was broken off for some reason. Then my maintenance light was not reset and is still on. Then when I went to lock my car it wouldn't lock so i notice that the weather strip in my trunk was taken apart and not put back in. I called and have been waiting for a service person to call back and have not received anything. Usually I have a great experience but this time was not so great. I'm still waiting for this to be fixed More

Get AC working Sean listened to the problem and gave the technician the information needed to fix the problem. It was the blower fan that needed replacing, they had Sean listened to the problem and gave the technician the information needed to fix the problem. It was the blower fan that needed replacing, they had to order it & in 2 days it was fixed. Thanks, Mike More

Shady behavior Took car in for routine servicing. Waited for car. Called to service desk and told oil pan plug was stripped and wherever I took it last did it and it Took car in for routine servicing. Waited for car. Called to service desk and told oil pan plug was stripped and wherever I took it last did it and it would cost over $500 to fix it. I called the certified mechanic that did the work previously for me and he wanted to come see the car and what was the problem. The dealership refused to let him. My mechanic said have my car towed to my house and he would service car. Dealership was offering free tire rotation with service and was charging me for that service because the servicing was not done. I had to get quite angry for charge to get waived. When I got my car home, the mechanic said my car no longer had hybrid oil in my car- it was old used oil. Replacement of damage done by Toseville Toyota for parts was $200 . More

Fraud I took my 4Runner in for its last service included when I purchased it at Roseville Toyota. They claim they inspected it and performed a tire rotation I took my 4Runner in for its last service included when I purchased it at Roseville Toyota. They claim they inspected it and performed a tire rotation. One item they indicated that required attention was the “in-cabin air filter”. I told the service writer that I changed it about a month ago and then she xx’ed her way out of it saying it may be the area where you lived which caused it to be dirty. When I returned home I checked it and it was clean. I should report them to the Bureau of Automotive Affairs. Maybe I should now that this survey reminded me that I was getting deceived! More

30,000 mile service Came in for 30,000 service. 3 bolts not reattached to front bumper (a 2nd time),hand print on grill, grease all over drivers door(I just washed the ni Came in for 30,000 service. 3 bolts not reattached to front bumper (a 2nd time),hand print on grill, grease all over drivers door(I just washed the night before),they couldn’t find the keys to bring truck after service. Said mechanic took them to lunch, but they found them somewhere later on the key desk. Witnessed 2 cars almost hit each other, being driven by employees in service bay. Everyone seems to be rushed, as they have to race the clock. I was given a free wash wax and detail, if I choose to go back to this dealer. I have had all service performed here and I bought the truck here. I am now sceptical. They also broke a wheel lock, but replaced all 4 locks. More

Great service We just had bought the vehicle and had 3 of 4 air pressure censors go out and a bracket loose in the front bumper but we came in and they took the car We just had bought the vehicle and had 3 of 4 air pressure censors go out and a bracket loose in the front bumper but we came in and they took the car straight to the garage, it took about almost 3 hours if anything I wish we could’ve have got a rental car to pass the time since I had my 2 year old son and we drove from home which is 45 miles away. On a side note our sales rep that helped us while purchasing the truck Cesar Delgado was great he was able to get out garage clicker from our trade in that we had left. More

Always so helpful and knowledgable Whenever I need to get my car maintenanced, I come here. They are always so helpful and polite. The professionalism is comforting due to having bad ex Whenever I need to get my car maintenanced, I come here. They are always so helpful and polite. The professionalism is comforting due to having bad experiences with mom and pop shops and them not being polite or professional. I love Toyota and their service team! More

Came in to get my cruise control fixed. Service said they could not find any problem with the cruise control however it doesn’t work properly. While in cruise control suddenly it will diseng Service said they could not find any problem with the cruise control however it doesn’t work properly. While in cruise control suddenly it will disengage and then start up again with a rapid deceleration as well as a flashing light PCS continues to flash More

Service appointment As soon as arriving at service area, someone came out to greet me and to take mileage. They then escorted me to service representative. Everything w As soon as arriving at service area, someone came out to greet me and to take mileage. They then escorted me to service representative. Everything went smoothly and I waited to be called when work was completed. It took less than 30 minutes. I was on my way and happy that everything are gone so smoothly. More