Roseville Toyota - Service Center

Courtney Guetschow, service consultant who attended me was She was very good and helpful very good and informative. I’ll recommend her to anyone. I think from now on I will ask for her. Need more people like h She was very good and helpful very good and informative. I’ll recommend her to anyone. I think from now on I will ask for her. Need more people like her. More

Horrible service in service center I went in because my check engine light came on for my 2018 RAV4 with only 3,000 miles on it. They acted like it was the biggest hassle in the world t I went in because my check engine light came on for my 2018 RAV4 with only 3,000 miles on it. They acted like it was the biggest hassle in the world to take a look at it and tried everything to get me NOT to have them look at it including trying scare tactics by telling me it would cost $150 for a diagnostic, I just wanted them to read the code and see if it was anything serious... I just spent a lot of money after saving for a long time on this car for it to have a check engine light on already and they made me feel like I was some sort of burden for coming to them for help. In the end, they did check the code but unplugged the code reader when I went to look at the code for myself. I Would rather go to private service center than dealership service center. More

Shuttle only drops off/ picks up within 10 miles. If you live outside of 10 mile driving distance then don’t expect to use their shuttle service to get to work or home. You will have to pay out of poc If you live outside of 10 mile driving distance then don’t expect to use their shuttle service to get to work or home. You will have to pay out of pocket for an Uber or a rental even though your car might take 5-6 hours or longer. I bought a new car from them with maintenance for up to 75k miles and even though they are a 30 min (28 miles) drive away, my wife and I chose them to purchase our Camry. We won’t be driving there anymore for service for our Camry since I should not have to pay out of pocket to get home if they have a shuttle service. I can accept no pick up but when their shuttle drivers aren’t driving, then why does a +18 mile drop off difference matter much? How does their shuttle service not include Sacramento? I would imagine many of their customers come from Sacramento. Other than this experience where I canceled mid service because I had to get to home, they’ve been professional to us from day one. More

Maintenance Amazing staffs per usual. Cory was amazing and attentive. He was most definitely customer service oriented, and deserves a raised. Thanks for all that Amazing staffs per usual. Cory was amazing and attentive. He was most definitely customer service oriented, and deserves a raised. Thanks for all that you do Cory. More

Molly is the BEST I went in for a routine maintenance and Molly took the routine out of the trip. She was fun, energetic, and overall excited to help me! I couldn’t hav I went in for a routine maintenance and Molly took the routine out of the trip. She was fun, energetic, and overall excited to help me! I couldn’t have asked for a better service experience. More

Good service and on time Took good care of me and my wife Was. On time and a good job. With putting the sealant on. Will come back for service again Took good care of me and my wife Was. On time and a good job. With putting the sealant on. Will come back for service again More

Camry 10k Warranty Maintenance Steve Wenham/Service was great to work with! Warranty checklist done! Brake inspection; tire rotation; oil change; backup/side mirror software update Steve Wenham/Service was great to work with! Warranty checklist done! Brake inspection; tire rotation; oil change; backup/side mirror software update & a car wash! More

Service Communication At the onset of working with Paul Hernandez there was a difference between he and call, whom we worked with last time we had our Toyota serviced. Th At the onset of working with Paul Hernandez there was a difference between he and call, whom we worked with last time we had our Toyota serviced. The difference between the two was that Cole was more proactive in communicating in a timely fashion. Paul seemed a little bit edgy in the beginning and when I compared his service to Cole’s he lightened up and the experience was somewhat better. More

Great service I have bought 2 cars from Roseville Toyota and have them both serviced exclusively at this dealership. The service team is very professional and hon I have bought 2 cars from Roseville Toyota and have them both serviced exclusively at this dealership. The service team is very professional and honest. I have recommended many friends to Roseville Toyota. More

Alignment Went to get alignment...pulled to the right Came to get the car then he told me car has front control arms problem... He shoulda stop n get my permi Went to get alignment...pulled to the right Came to get the car then he told me car has front control arms problem... He shoulda stop n get my permission to fix control arms before alignment...now I'm gonna get the control arms fix and have to get alignment redone again...smh...its like paying $100 for nothing Why he want me to get control arms fix for over $2600 then I have to come back to get alignment done again...nonsense...the service rep was Sean... More