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2,155 Reviews of Roseville Toyota - Service Center
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August 31, 2018
Standard Service Turned out my belts were cracking so Kyle quoted me and I decided to go ahead and have them replaced. Friendly service that always costs me more money Turned out my belts were cracking so Kyle quoted me and I decided to go ahead and have them replaced. Friendly service that always costs me more money. Ha! More
by SUEM0
Verified CustomerEmployees Worked With
August 31, 2018
Horrible service I’ve been going here because my parents got me my car and got the care service and the extended service. Horrible place, I hate going here because the I’ve been going here because my parents got me my car and got the care service and the extended service. Horrible place, I hate going here because they are on their computers and don’t listen. Last time the person “helping” me said he was looking up my car and then I looked over and he was on Facebook. I hate coming here. I wouldn’t recommend them. They also talk to me like I don’t understand my car because I am a women. They use words like “you probably don’t understand” and “I know it’s confusing for you”. So I would never recommend it. More
by Jh17
Employees Worked With
Other Employees :
I can’t remember the last name but, Joe , Darrell Dela Torre, Shane Oneill, Jim Stockman
August 31, 2018
Disappointing Highly disappointed in the customer service of Roseville Toyota and their lack of taking responsibility for an issue still under warranty. I have a 20 Highly disappointed in the customer service of Roseville Toyota and their lack of taking responsibility for an issue still under warranty. I have a 2015 Tundra still under warranty with a mere 11,000 miles on it , and recently noticed it has a torn CV boot that's throwing grease. Upon inspection at Roseville Toyota, I was told it would not be covered due to the fact that its lifted, regardless that the lift was done at the same place that Toyota has their lifts done, using the same Pro Comp lift used by Toyota. This truck has never been offroad, and is sitting in the driveway most of the time. The dealer directed me to the shop that installed the lift, who of course directed me back to the dealer as it has nothing to do with the lift. Roseville Toyota knows they should be taking care of this, but has elected not to. This isn't the first Toyota bought from them, but it will certainly be the end of our business together. More
by JWV102
Employees Worked With
August 31, 2018
New brakes Corey Lunsford made the process a breeze. I was in and out- with no surprises. 5 star service. Roseville Toyota has earned my respect! I will continu Corey Lunsford made the process a breeze. I was in and out- with no surprises. 5 star service. Roseville Toyota has earned my respect! I will continue to come back. More
by ericdsmeltzer
Employees Worked With
August 30, 2018
Making a wrong right I think now that I will only be working with Shane My trust my be restored Cory was very understanding and seen to my problem and picked me out a man I think now that I will only be working with Shane My trust my be restored Cory was very understanding and seen to my problem and picked me out a man that will make sure my car is safe. So I feel much better. More
by mskschaffer
August 30, 2018
Great dealership, great service Service writer, Sean, recommended bringing my car in for the needed service. That specific service comes with a rental. Rental was clean and so conven Service writer, Sean, recommended bringing my car in for the needed service. That specific service comes with a rental. Rental was clean and so convenient. More
by Heather
Employees Worked With
Sean
August 30, 2018
Excellent experience (as always) Excellent customer service from the first moment. Great, timely communications, friendly people everywhere. High quality work throughout. Ive been com Excellent customer service from the first moment. Great, timely communications, friendly people everywhere. High quality work throughout. Ive been coming here for years, and wouldn’t take my car anywhere else. More
by tamar.garrett
Employees Worked With
August 30, 2018
Good personal! All employees very friendly . Maintenance team great! Kile from Toyota service team give me are good time for service. Great work! Thank you Toyota! All employees very friendly . Maintenance team great! Kile from Toyota service team give me are good time for service. Great work! Thank you Toyota! More
by SERGVARANTSOU
Employees Worked With
August 30, 2018
Brake rotor issue As a long time, multi-Tpyota customer, I am very disappointed with Roseville Toyota Service. The vehicle (2014 Rav4) was brought in for routine mainte As a long time, multi-Tpyota customer, I am very disappointed with Roseville Toyota Service. The vehicle (2014 Rav4) was brought in for routine maintenance and front brake noise. The service was completed with a new front brake job. As soon as my wife left the parking lot, she noticed a cyclical rubbing sound. It was late in the day, so she called the following day regarding the sound (which was not present when we dropped the vehicle off). My wife was told "the front brake sound is a known issue with Toyota" and that we basically had to live with it. I am not a mechanic (that why I used to trust Roseville Toyota to treat us with honesty and integrity) but I knew the rubbing sound just wasn't right. I called two other area Toyota dealers and spoke to respective service advisors, I described my scenario and they both independently stated there was no such issue. We took the vehicle back and was initially told there was no rubbing sound. I reiterated the fact the noise was there. Only after a second test drive and break down of the front brakes did it reveal the front driver's side rotor was not machined correctly causing the noise. The repair was made at no charge. The problem is; there was no ownership of the faulty initial repair and no apology for the inconvenience of our time and loss of the use of the vehicle. Very disappointed with Roseville Toyota Service and currently looking at other options for our service needs on the Rav4. Bottom line: Be your own best advocate and make sure the repair is done correctly. More
by southpaw
Employees Worked With
Zab
August 30, 2018
Excellent thoughtful sevice I was impressed from my first phone call to the end. Even the shuttle driver was very helpful and accommodating Will definitely use them in the futur I was impressed from my first phone call to the end. Even the shuttle driver was very helpful and accommodating Will definitely use them in the future More
by nicoleewilliams
Employees Worked With
