Roseville Toyota

Lacey Brown excellent service Lacey, Answered all of my questions and concerns about the work that needed to be done on my Toyota Highlander. I will ask again for her in the fut Lacey, Answered all of my questions and concerns about the work that needed to be done on my Toyota Highlander. I will ask again for her in the future when I get my car serviced. More

TOP OF LINE CUSTOMER SERVICE From the moment I walked into the Roseville Toyota dealership (09/02/2017) until yesterday, I have always been treated with respect and made to feel p From the moment I walked into the Roseville Toyota dealership (09/02/2017) until yesterday, I have always been treated with respect and made to feel part of the Roseville Toyota family. On Monday, February 12, 2018, I brought my Toyota Tacoma in to be serviced. I had a couple things to be done to my truck. My service advisor, Lacy Brown, kept me updated each step of the way. She always explained things in simple terms and made sure that I understood everything that was being done. While, I was waiting in the Customer Service area (near the receptionist) for my truck to be done, I had problem with my EMAIL. Jessica came out an greeted me. She was able to provide me with a phone number. Jessica waited there until my issue was resolved. It is a rarity these days in our busy day to day tasks that a big business such as Roseville Toyota, takes the time and care to see things all the way thru. I not only want to give praise to Jessica, but also to the Roseville Toyota dealership for training their employees the old fashioned way of doing business. You know this goes a very long way in keeping me a satisfied customer. Keep up the great work. Also, I had a couple finance questions regarding upgrading my Service Maintenance agreement. Richard Fabela of the Finance Department greeted me and explained all the details involved. He put my mind to ease stating, that I had time to think about what I intended to do. More

Airbag replacement. Kyle was very professional and informative. My car was even finished ahead of schedule. Thank you so much for your help! I appreciate it very much! Kyle was very professional and informative. My car was even finished ahead of schedule. Thank you so much for your help! I appreciate it very much! More

service above average service diagnosed in a timely manner part not available until next day called when finished. Completed when promised. service advisor wa above average service diagnosed in a timely manner part not available until next day called when finished. Completed when promised. service advisor was very helpful More

Servie to my Daughter's RAV Chris Martinez and his partner Derek did a great job helping my Daughter get her RAV repaired. We were in a hurry because we were preparing to attend Chris Martinez and his partner Derek did a great job helping my Daughter get her RAV repaired. We were in a hurry because we were preparing to attend a family funeral. Chris and Derek got my daughter's RAV repaired and out of there in no time !!! Thanks Guys !!! More

We take all our Toyota's to JL Sullivan's for service. Fully trust your dealership as you have been proven to be Honest and fair when servicing our Cars/Trucks. Been dealing with you all over 15 years. Fully trust your dealership as you have been proven to be Honest and fair when servicing our Cars/Trucks. Been dealing with you all over 15 years. More

Great and fast service Staff is always friendly - EVERYONE - check in is very quick and I was on my way to work. The quality of service is great. Thanks Staff is always friendly - EVERYONE - check in is very quick and I was on my way to work. The quality of service is great. Thanks More

Friendly timely service Advisor was friendly and competent. Explained the planned service in language that I could understand. My car was ready when promised and the deanshi Advisor was friendly and competent. Explained the planned service in language that I could understand. My car was ready when promised and the deanship had a very comfortable lounge. More

9th vehicle purchase from them over last 23 years Robin Bechthold is the best. He has always been honest and fair. He has great advice for life as well. Will be sad when he finally retires Robin Bechthold is the best. He has always been honest and fair. He has great advice for life as well. Will be sad when he finally retires More

Say it, do it...don't ask if they still want it!!! We brought our truck in for the recall...they said they'll include a complimentary car wash. Next day, i got a phone call around 11am that my truck is We brought our truck in for the recall...they said they'll include a complimentary car wash. Next day, i got a phone call around 11am that my truck is done and ready for pickup. When I arrived to pick up my truck, my truck was not washed, they asked if I wanted the car wash but I was in a hurry to go pick up my kids from school so I didn't have time to wait. What kind of crap is that?? Only toyota dealership/service in Roseville and in sac has this kind of crapy service! More