Roseville Toyota

Sales person awesome, finance dept terrible! Sales great! Finance terrible! I came In for Dallas, I won’t return because of the finance experience. I purchased two vehicles in 3yrs from this loc Sales great! Finance terrible! I came In for Dallas, I won’t return because of the finance experience. I purchased two vehicles in 3yrs from this location. My sales experience both times was excellent. The finance team the first time was great, BUT this time was extremely poor. I explained I was going on vacation the time of purchase to the finance person, he missed a document, on 3/20 he called and harassed me after I explained to I would not be available to sign until I returned on 3/24, even said h would be driving to my house to personally drop off the document after questioning my whereabouts seveal times. I had no reason to lie, we had planned this family vacation and spent well over 5k on this vacation. I did not plan for my daughters car to break down. I did plan to receive the same email experience I recieved the first time I purchased from here less than 3 years ago. After explaining that I had no Option as I was on vacation and contacting Dallas our awesome sales person, he said he would see to it that the letter was mailed not driven to my home, as that creeped me out as I had a young lady housesitting for me and to have a stranger drive unwelcomed to my house...not good. As promised I returned on 3/24 only to find a letter in the mail from the finance director asking to return the vehicle with no reason why other than not able to get ahold of me. Which is not true since I was coordinating with Dallas via email when at ports I had access while On the cruise and I had already made arrangements to finish the missed document when I RETURNED! So this survey is timely... I am filling out just a few moments after coming home to that letter. It’s very disappointing to come home from vacation and immediately be under stress and be treated this way by a company I have proven to be loyal to. More

Excellent Hope you guys continue to be honest to your customers with regards to all the maintenance and services that you guys do😉. Excellent customer service. Hope you guys continue to be honest to your customers with regards to all the maintenance and services that you guys do😉. Excellent customer service. More

Great Service I have all my Toyota services performed at Roseville Toyota and I have never been disappointed. I will continue to have all my Toyota vehicles mainta I have all my Toyota services performed at Roseville Toyota and I have never been disappointed. I will continue to have all my Toyota vehicles maintained by Roseville Toyota. More

time consuming but painless Buying a car and going to the dentist are similar to me, don't like doing either one. But I was satisfied with the end results Buying a car and going to the dentist are similar to me, don't like doing either one. But I was satisfied with the end results More

Endless delays Our salesman Darrin Watson was outstanding and the ONLY reason we finally bought our car. The whole financing department was a horrendous trip through Our salesman Darrin Watson was outstanding and the ONLY reason we finally bought our car. The whole financing department was a horrendous trip through xxxx. My daughter is pregnant and I asked if we could step out for food and was told it would b about 20 Mins more. It was HOURS more. We had to bring the first car back because they sold us a car that couldn’t b financed as long as they had tried to finance it. Not our fault. When we returned the car we were at the dealership from 2:00 until after 9:00 pm. No food for a pregnant woman. We were offered popcorn and water. Not allowed to leave and get a meal. REALLY?? Appeared dealership had few people that could work with our financing needs. Just say so. We would have left. By 9:00 pm our finance person was curt and tired but so were we. Very unpleasant experience except for Darrin who was friendly, courteous and did his very best to accommodate us. More

Great Service, Happy employees The staff at Roseville Toyota are very helpful always smiling even at 7 AM. The service on my vehicle is top notch I will continue to take my vehicle The staff at Roseville Toyota are very helpful always smiling even at 7 AM. The service on my vehicle is top notch I will continue to take my vehicle to be serviced here. More

Kyle rocks. Schedule with him Kyle is a great service advisor with a great attitude. He was honest and didn’t try to up sell me on anything I didn’t need. The service was fast an Kyle is a great service advisor with a great attitude. He was honest and didn’t try to up sell me on anything I didn’t need. The service was fast and done rights for was ready when promised. More

Every oil change I wait hours I love the quality of service R.T gives, but I am tired of waiting hours for my oil changes. I own a Chevy and take it into the dealer who I purchased I love the quality of service R.T gives, but I am tired of waiting hours for my oil changes. I own a Chevy and take it into the dealer who I purchased from because I’m loyal. When I schedule appointments you would think that they would end up getting the right air filter, oil from Chevy. Etc so I always get told hey we are waiting for this or that and there is just a lack of communication problem. I’m starting to think maybe I should take my business elsewhere. I have purchased my last car from R.T and loved the service there. Pretty disappointed 😔 A couple weeks ago I scheduled my service for a weekday and she told me and sent me an email confirming the appointment. The next day she calls and said that my appointment was the next day while confirming the appt. I said no I have an email you told me it was today. The lack of communication from the scheduling department to the service department is just insane. More

Bought a 2015 sienna 5 months ago Went for recall and oil change. Had to pay for new battery and to update the entertainment center since it was rebooting all the time. Doesn't ma Went for recall and oil change. Had to pay for new battery and to update the entertainment center since it was rebooting all the time. Doesn't make since that it is not covered by warranty. More

Service I had to take in my Rab for for service. And had them check out some noise. I only like to go see Kyle or one of his teammates because they always tak I had to take in my Rab for for service. And had them check out some noise. I only like to go see Kyle or one of his teammates because they always take good care of me. Thank you Paula Barkley More