Roseville Toyota

Purchase vehicle My experience here was not a good one. I was paying cash for a certified Toyota, easiest transaction for this dealership. From the moment I arrived My experience here was not a good one. I was paying cash for a certified Toyota, easiest transaction for this dealership. From the moment I arrived the person helping was non-existent. Left me sitting for long periods of time, no communication. A manager came out after an administrative person asked if I was ok and he was just as rude. I would expect a call and something from this dealership, but I have complained and received no phone call. Tyson oringally helped me but wasn’t there during the transaction. More

These people are liars and petty So I go to the dealership cause I saw there commercials and figure “hey let’s give it a try”. I fill out online application, get a call back by a deal So I go to the dealership cause I saw there commercials and figure “hey let’s give it a try”. I fill out online application, get a call back by a dealer named Junior and he tells me he can get me in pretty much whatever they have and possibly with no down payment, lie. So I get there and drive a hour to get there to find out I need to put a down payment. Of course I figured this but it’s the fact of he lied to get me there. 2nd visit he tells me put 2k down and he can get me in pretty much anything I want, lie again. So I fill out the application that they need there and they come back saying they can’t do it that I’d need more down. Around $2400. So I say ok then they come back and say they can only get me into a basic Hyundai and it’d be like $400+ a month. I tell him I’m not interested but he’s super persistent trying to sell me on this car I’m not going to be ok with. Especially for that amount. This is when I meet Barry from the financial department. We talk and I tell him I won’t buy that car and to make a list of cars he can finance. So he does and I tell him the car I would be willing to get. So I go home and wait for his call to see if he’d be able to do it. He calls me a day or two later and says he can and I just need to come in and finish up paperwork. I ask him how long is it going to take and he says “we’ll get you in and out in about a hour or 2 max, you just need to test drive and choose, and do paperwork”. I say “are you sure cuz I need to be at work(at a certain time and tell him the time) and I can’t be late,you going to have the cars ready right? ” , he says “ yeah I’ll have you in and out don’t worry”. So I go in and bring my kids mother so she can drive my car back to my place or the new car back to my place. We get there and they don’t have anything ready at all. We are forced to search for the two cars I said ok to for 2 and a half hours. Driving around all the lots. And they still can’t find either of the cars!! After more than two hours I tell him “look I have to go to work and you should have had this ready like you said, so let’s just go back so I can leave”, Junior says let me try this last area. We go to the last area and he finds the year and model I’m looking for but it’s not the one they said, so junior calls Barry to see if they can do this one instead. Barry says yes, so we go back.Then we get back and all the paperwork I already filled out was lost so I had to do it again, then they ask for extra info that made no sense in them needing. At this point I’m getting irritated, cuz this is lack of professionalism, and being prepared. Then my kids mother speaks up on something she finds funny and not needed, and Junior gets a attitude with her and just basically tried to blow her off. She’s pissed so she walks out. I have to check him and make sure he understands that he doesn’t get a attitude and talk to her in this manner. Now I’m pissed and irritated and I tell him get Barry I’ll deal with him. Barry gives a half xxx apology and moves on to the sale. At this point I really have to go so I’m rushing. Sign paperwork and run out of there to get to work. My kids mom was forced to wait for them to detail the car for a hour and then she leaves. At this point I might have gave them 3 stars but that’s not the end of my story. About a week later I get a call after 12 hour shift from Barry saying that they need to cancel sale cuz the bank, but if I give them a extra $500 on top of the $2400 we can continue the sale. At this point I lose it and tell him he better figure something out cuz I’m not doing that. He calls back and says if I give him $300 more he could drop apr a point and lower payments about $80 a month. So I say fine and I go there and pay. Then a week after that they call and say they need even more info and paperwork. At this point I’m just really pissed, speak to there manager Franklin. Franklin apologizes and says that I’d deal with him from now on. I send Franklin info requested. 3 days later Junior calls again asking for info I just sent Franklin. I tell Junior to get info from Franklin and stop calling me cuz I’m feeling harassed and at this point this should have been done, so if they need to contact me tell Franklin to contact me. 3 days later I get a letter from them stating another cancellation of sale!!! And I’m like xxx???!!!! So I call Franklin and he’s like idk what this is about. He calls back and asks for a bank statement and this would be done and apologizes again. So I send him info and now almost a month later is finally looking like it’s done. The only reason I gave them one star would be cuz of Franklin. But this process has been nothing but headaches and stress. I would not advise anyone to deal with these people but if you do deal with Franklin. More