Roseville Toyota

Great Service Great service. Started with our salesperson JD all the way through our finance rep Tommy Lee Payne! Look forward to great things from the service dept Great service. Started with our salesperson JD all the way through our finance rep Tommy Lee Payne! Look forward to great things from the service dept in the future. More

Maintenance As soon as I drove up I had service. The tire guy sorry don't remember his name was great and Jon was a pleasure. As soon as I drove up I had service. The tire guy sorry don't remember his name was great and Jon was a pleasure. More

Sullivan Auto Group The Sullivan Auto Group has great inventory and great prices but the sales staff is the biggest group of sharks I've ever encountered. From the hand The Sullivan Auto Group has great inventory and great prices but the sales staff is the biggest group of sharks I've ever encountered. From the hand on your face the moment you step out of your car to the three phone calls a day after you stop in to do a little research, your life will be dominated by all of the sales staff at the dealership. I even received a solicitation call while I was in the finance office purchasing my truck from the dealership I was standing in. I'm sure their sales numbers are great but this atmosphere is what gives auto dealers a bad reputation. If you don't mind the constant harrassment feel free to stop by Roseville Toyota and get a good deal. If you can't stand the incessant harrassment from sales associates take your business elsewhere. More

Wrong diagnosis 1. Charged $82 just to check why glove box wont open. They didn't even fix it. 2. Charged $65 to check console that was off the roller. Didn't even f 1. Charged $82 just to check why glove box wont open. They didn't even fix it. 2. Charged $65 to check console that was off the roller. Didn't even fix it. 3. Diagnosed heavyb gas kit leak. Got checked by another mechanic, no leak. 4. Car odometer was 154,000. Noted 121,000 on the paperwork. Will never go again...ridiculous!! I dont know if John Pepper knows what he is doing! More

Just bought a Toyota RAV4 at Roseville, CA It was good to purchase a new car at Toyota dealerships in Roseville, CA. I’m so happy with my purchase due to nice sale & financial services. Thank It was good to purchase a new car at Toyota dealerships in Roseville, CA. I’m so happy with my purchase due to nice sale & financial services. Thank you? More

Returning customer Great service as always. Always works with us helping us get the vehicle we want. Doesn't always work out but always walk away satisfied. Thanks to Je Great service as always. Always works with us helping us get the vehicle we want. Doesn't always work out but always walk away satisfied. Thanks to Jerry Fuller and Justin from intenet sales. We'll be back. More

Good Service I got the service I expected. I am very satisfied and happy. My car was taken care of very well. Service technicians and consultant are caring. I got the service I expected. I am very satisfied and happy. My car was taken care of very well. Service technicians and consultant are caring. More

Regular service. I made an appointment to have my every 5,000 mile servicing done. I waited for my car in the comfortable lounge. While enjoying free coffee, I read I made an appointment to have my every 5,000 mile servicing done. I waited for my car in the comfortable lounge. While enjoying free coffee, I read the paper which I had brought with me. The service rep suggested a few added service needs to which I agreed. The car is 13 years old, and I have had no problems with it. I attribute that to good, regular servicing. Thank you Toyota for making such a good car. More

If this had been my first visit I may not come back. Checking in my vehicle for warranty service (with appointment) took over 40 minutes. Customer rep, Natasha, was not my assigne I may not come back. Checking in my vehicle for warranty service (with appointment) took over 40 minutes. Customer rep, Natasha, was not my assigned rep but I was unlucky.... She argued with me about my issue which had not been intermittent prior to arriving but for some reason my car decided to be difficult and behave well for her during drop off. So she was going to me home without service - which I understood but as soon as I went to leave I was able to repeat the issue so I went back to let her know. She said came back out to see it and reluctantly agreed to keep the car. Although she took the vehicle in for service but after 6 hours I had not received any updates. Had to call 2x over 2.5 hours - Natasha did not return my first call and they could not get her with a page either time -before finally getting in touch with Derek who was able to check in and advise the status of my vehicle. Apparently the morning exercise with Natasha had been a waste of time as the techs in the back still had to duplicate the problem before it could be fixed...leaving me to wonde why I wasted 40 minutes with Natasha while dropping off my vehicle. While doing close out paperwork with Derek when picking up my car, Natasha came by and interrupted us to tell him she was leaving for the day since “it was after 6”. I hope she was just having an off day and is not always as unprofessional with customers as she was during my interactions with her. To top it off, I had been asked while dropping off my car whether I wanted a free car wash - i had said yes and it was clearly noted on my paperwork. When I picked up the vehicle I was again asked if I wanted a wash and then was told it would be at least 15 minutes to get my car if I wanted a wash. No. Thank. You. Glad they didn’t wash it and leave it in the sun to get spots but... I have been to Roseville Toyota for many services over the last 20 years and, with a few exceptions, I have always been pleased. This last visit,however, was one of the worst. More

Scratched my truck I recently took my truck in for brake repair and while they were friendly and the job was done correctly, they scratched my truck from hood to tailgat I recently took my truck in for brake repair and while they were friendly and the job was done correctly, they scratched my truck from hood to tailgate. It looked it was keyed with a greasy tool. When I tried contacting the service rep I only got her voicemail and after leaving a message the only contact I received on the matter was the survey department. I was able to buff out the scratch, but I shouldn't have had too. I will not return for anymore service there. More