Roseville Midway Ford

Sold me a car with dangerous tires in the middle of winter! I bought a car from them in mid-December. Unbeknownst to me, the car had these "performance" type tires on it which are dangerous for driving in the I bought a car from them in mid-December. Unbeknownst to me, the car had these "performance" type tires on it which are dangerous for driving in the snow. The dealership never told me this. During the recent snow storm in January I nearly killed myself getting home. The stablizer/traction system warning light came on as well. When I told this to the dealer they just said "Oh that's the way the car comes with those tires, you just need to change them." I took the car to a Buick dealer who told me I needed to change those tires immediately as it was dangerous and I would need to replace the rear wheel hubs (hence the stabilizer/traction system message). When I went back to the used car manager, he insinuated that because I am a woman I was too stupid to know if the car really needed repair. He kept stalling about getting me an appoint to have the car looked at and of course I never heard from him again. I called the general manager and he never bothered to return my call either. This dealership should not get away with things like this. For a car dealer in Minnesota to sell a car that way is irresponsible. They should have changed the tires, or told me about it so I could have negotiated the cost of new tires in the purchase price or be willing to refund me the cost of changing the tires and making repairs. I should not have to kick out over $1100 on a car I've had for less than 60 days. The fact that they chose to ignore me just rubs salt in the wound. IF YOU ARE A WOMAN DO NOT SHOP THERE! More

Sold me a car with serious engine problems I bought a 2013 Ford Fusion in December 2017 for $12000 and it stopped running in January 2018. When I towed it to my nearest dealer, they quoted me $ I bought a 2013 Ford Fusion in December 2017 for $12000 and it stopped running in January 2018. When I towed it to my nearest dealer, they quoted me $6700 to get it fixed. Following are the complaints : Engine timing out of time Damaged flex plates No compression in any of the cylinders Should replace long block. The used car manager at midway ford says they can’t do anything about it and cut the call on my face. More

Awful experience Horrible experience. Made an appointment for 8:30am this morning for a small RECALL issue on my 2014 Escape truck. Arrived at 8:30am, to be told that Horrible experience. Made an appointment for 8:30am this morning for a small RECALL issue on my 2014 Escape truck. Arrived at 8:30am, to be told that they were running behind on appointments and would need to keep the car overnight. Not a big deal, until they mentioned that they had zero rental cars available. They directed me to the nearest rental location, Enterprise, but could not use their shuttle system to drive me there unless I waited over 1 hour. Stated that they were unable to reimburse any costs for the rental car, although the need for the rental car was caused by the dealership. Would not recommend. More

Just a simple oil change Brought my escape in for a simple oil change on 3-15-17. No place to park, had to park on the other side of business. Service Tech. must have been hav Brought my escape in for a simple oil change on 3-15-17. No place to park, had to park on the other side of business. Service Tech. must have been having a bad day. Very rude and short to all customers. Even had an argument on the phone with another employee. Handed me the receipt with no explanations. Don't even think the tires were rotated. Looks like I will have to go back to that White Bear Ford. Get some parking and friendly staff... More

Service Scheduled service and when I brought my truck in, the service writer said "my mechanics leave in 15 minutes for the day". Then he says Ford forces us Scheduled service and when I brought my truck in, the service writer said "my mechanics leave in 15 minutes for the day". Then he says Ford forces us to use the on line scheduling. I had already set up a rental so I asked if I could leave the truck, he agreed to get it in the next day. The writer also said it would be a couple of hundred to diagnose the problem and it was closer to $300. The truck was done the next day but I had already left town for a 3 day weekend. When I picked up my truck, it had been left unlocked for the 3 day weekend and wasn't washed, which I was expecting. Not going back, my truck is in need of the same service and not sure if it's a new problem or the same one that I paid to have repaired. Had a chance to "WOW" a new customer but blew it. More

Roseville Midway Ford is awesome! Due to some sub-par work done by another dealer, I found myself 300 miles from home late on Saturday afternoon (10/17/15) in need of a part. Although Due to some sub-par work done by another dealer, I found myself 300 miles from home late on Saturday afternoon (10/17/15) in need of a part. Although the service area was closed, when I described my situation the dealer staff on duty tracked down Dave Gerlach the parts manager. He was kind enough to break away from family time to come and help. He got the part, made the replacement and even gave me a quart of oil! They did not have to do this, especially given that none of my problem was their responsibility, but they put the customer first and covered it! This literally saved our weekend trip to the Twin Cities. THANKS SO MUCH! More

Unhappy with quality of service If I could select zero stars I would have. I brought my car to have the water pump changed due to having to take the front of the engine apart to get If I could select zero stars I would have. I brought my car to have the water pump changed due to having to take the front of the engine apart to get at it. Being it was a 12 hour job, it was very spendy ($2k). They had my car for 3 days and called to tell me my engine was fried. The car starts up and idles fine but as soon as you start driving, it over heats. I'm curious why they didn't bother to changed the thermostat while they had the whole car torn apart. I feel like they didn't bother to really find the reason for the overheating of the motor. Very disappointed. I will not be buying another Ford car. Not designed well at all and poor customer service. More

Great to work with I walked in to do a little more research on a new F150, and left after making a purchase. The customer service was top notch and made the purchase ve I walked in to do a little more research on a new F150, and left after making a purchase. The customer service was top notch and made the purchase very smooth and easy. They had a great selection of vehicles, and worked hard to get a dealer trade for the color I preferred. More

problem solved. Took my Focus in for a vibration problem. Jim knew immediately what we needed. Service was fast and courteous. Problems as solved in one day. Took my Focus in for a vibration problem. Jim knew immediately what we needed. Service was fast and courteous. Problems as solved in one day. More

Great customer service I have been a customer of Roseville for many years. Usually trade up to a new vehicle every 2+ years. Have never been disappointed in the sales or s I have been a customer of Roseville for many years. Usually trade up to a new vehicle every 2+ years. Have never been disappointed in the sales or service team. They go out of their way to explain the new car and all of the new gadgets. More