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Roseville Hyundai - Service Center

Roseville, CA

4.4
274 Reviews

274 Reviews of Roseville Hyundai - Service Center

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October 08, 2024

Chris the service advisor was great However the tech left 2 bolts off air cleaner assembly. Lucky I found them & installed. He also left brown sticky residue on the brake fluid reservoir. Can’t figure w More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Roseville Hyundai responded

Dave, thank you for bringing this to our attention. We're glad Chris provided great service, but we apologize for the oversight with your vehicle at Roseville Hyundai. We'll address these concerns with our team to ensure they don't happen again.

September 27, 2024

They have always addressed my concerns and Ive never had to remind them that I have complimentary service as per my contract. Another dealership wanted to charge me. More

by Sonja324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Roseville Hyundai responded

Thank you for sharing your experience! We're glad to hear that Roseville Hyundai has consistently addressed your concerns and honored the complimentary service. We appreciate your trust in us!

September 25, 2024

Dealer was able to get my 23 Hyundai Santa Fe in for repair right away for a gas door actuator issue. Fast and easy to work with. More

by Raymilanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Habib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Roseville Hyundai responded

Raymilanes, we're glad to hear that our team at Roseville Hyundai could assist you quickly and efficiently with your Santa Fe repair. Thanks for the positive feedback!

September 23, 2024

Wonderful service provided by Paul. We are so grateful he goes above and beyond everytime. He's very knowledgeable and answers all of our questions. More

by Knlsauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Wilkins
Sep 23, 2024 -

Roseville Hyundai responded

We're delighted to hear that Paul provided such exceptional service at Roseville Hyundai. Thanks for sharing your positive experience!

September 21, 2024

The sale was great. The service is terrible. Car not delivered when promised. Communication terrible. More

by susanfishel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Calden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Roseville Hyundai responded

Susan, I'm sorry your experience fell short of our 5-star standards. We are committed to accommodating and communicative customer service, so it's disappointing we missed the mark here. Please reach out if there are any outstanding concerns I can address. Thank you, Joey Rappa - General Sales Manager - (916) 677-3636 X 1407

September 21, 2024

Shon in service is friendly and funny, was honest about the time and patient with my questions. I enjoy a service appointment that is quick , easy, and doesn’t need so much of my involvement. More

by pedants-arrests-0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shon
Sep 23, 2024 -

Roseville Hyundai responded

We're delighted to hear that Shon made your service appointment at Roseville Hyundai a pleasant experience. Thanks for sharing your positive feedback!

September 15, 2024

Every appointment I've had I drop my vehicle off the night before my scheduled appointment. They NEVER get to my car. I have to call and remind them multiple times for them to look at my vehicle. There More

by jeneawyand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Molly Kennedy
Sep 16, 2024 -

Roseville Hyundai responded

I'm sorry to hear about your frustrating experience with our scheduling and service. This certainly isn't the level of attention we aim for, and I apologize for any inconvenience caused. Please reach out so we can address this issue directly. Thank you, Mike Bench - Service Director - (916) 677-3636

September 09, 2024

Staff are always friendly and professional. Discuss any additional work before starting the work. Highly recommend. More

by Philipawright11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Habib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Roseville Hyundai responded

Thank you for the high recommendation! We're glad to hear our team at Roseville Hyundai provided friendly and professional service. We appreciate your support!

September 06, 2024

I told shon my budget and with his help we have a plan for when and what needs done with my car. He was very helpful and encouraging More

by Bramowdm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shon
Sep 06, 2024 -

Roseville Hyundai responded

Thanks for sharing your experience! We're glad to hear Shon was helpful and encouraging in planning out the next steps with your car at Roseville Hyundai. We appreciate your feedback!

September 06, 2024

I had my complimentary service done here and was satisfied by their accommodation of my special request that they take photos of safe jacking points along with locations to place jack stands so that More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shon
Sep 09, 2024 -

Roseville Hyundai responded

Joseph, we're glad to hear that our team at Roseville Hyundai could accommodate your special request and provide a satisfying service experience. Thanks for sharing!

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