Roseville Hyundai - Service Center

This was a terrible experience. The service manager I dealt with spoke to me in a very disrespectful manner. I even took time to write an email to the CEO of Roseville Hyundai of wh The service manager I dealt with spoke to me in a very disrespectful manner. I even took time to write an email to the CEO of Roseville Hyundai of which was never acknowledged or responded to. My engine stopped work due to rod bearing connectors and therefore was covered under a lifetime warranty. I had remained consistent with my oil changes and timely maintenance. At 115,000 miles my Santa Fe Hyundai completely stopped working. I had to pay to have this towed to Roseville Hyundai because Hyundai Corporate told me my local mechanic was not allowed to diagnosis this or do the work. So I paid to have this towed to Roseville Hyundai. A service manager did eventually call me and let me know that they would call me a couple of days later to let me know if it was indeed under warranty. I never received a call and the next week I called to find out they stated they had called (they had not) and that it was indeed covered. The service manager I spoke with was rude and when I stated that I was not receiving good customer service (kindly not angrily) I was gaslit and told, "Your good customer service is that you are receiving a new $8,000 engine for free". With which I firmly responded with, "If Hyundai hadn't made a product that was faulty I wouldn't have the need for such a replacement". I was not offered a loaner car for my inconvenience, just a number to call for possible rental reimbursement. Thank goodness Corporate Hyundai was much more amicable and stayed on top of this dealership. I received my car back after a week. Of course the telephone buttons on the steering wheel are not working so I'm going to have to call about this now too. It is most unfortunate that we as consumers pay for a product that is probably one of the most expensive expenses and are treated afterward like we are irritating them to perform what should have excellent workmanship to begin with. I will never purchase another Hyundai or Kia now that I know more about them. My focus will, in the future, be for Honda or Toyota their reputations for more quality products are greater. More

Elena was wonderful and made everything go smoothly - no stress. I especially enjoyed the waiting room with the special beverages and snacks. I was appreciative of the car wash and the detailed list of th stress. I especially enjoyed the waiting room with the special beverages and snacks. I was appreciative of the car wash and the detailed list of things to have done. As a new widow this was extremely helpful. Thank you! More

My first oil change and scheduled maintenance was a shear pleasure. Everyone was very helpful and friendly. My service advisor William was knowledgeable and friendly, a true professional. pleasure. Everyone was very helpful and friendly. My service advisor William was knowledgeable and friendly, a true professional. More

Excellent service writers like Tabitha will have me coming back to this Dealership. I really appreciate the way she made my service appointment successful on October 29. coming back to this Dealership. I really appreciate the way she made my service appointment successful on October 29. More

Elena provided me with excellent customer service. Very professional & kind. Elena is a Hyundai super star. Very professional & kind. Elena is a Hyundai super star. More

Excellent customer service! Kept me informed and even washed my car when completed! The repair is perfect as well. A pleasant surprise! Kept me informed and even washed my car when completed! The repair is perfect as well. A pleasant surprise! More

Tabitha in customer service is an asset to the company. She takes good care of her customers, which is a positive reflection of the dealership. I have purchased 2 Hyundais at this dealership. Tabitha is She takes good care of her customers, which is a positive reflection of the dealership. I have purchased 2 Hyundais at this dealership. Tabitha is the best! More

Hyundai of Roseville was great to work with. They were in communication with me so I was always updated. They were in communication with me so I was always updated. More

New beautiful facility with great comfortable customer lounge. Professional, efficient, helpful and courteous staff. Much improved dealership. lounge. Professional, efficient, helpful and courteous staff. Much improved dealership. More

Christopher was very helpful and knowledgeable, even took the time to turn on the windshield screen that shows you how fast you are going , thanks for the great service the time to turn on the windshield screen that shows you how fast you are going , thanks for the great service More