Roseville Hyundai - Service Center

I purchased a new car from Roseville Hyundai and I was very satisfied with the sales experience. Unfortunately, I then discovered my new car came with numerous defects which were covered under warranty. very satisfied with the sales experience. Unfortunately, I then discovered my new car came with numerous defects which were covered under warranty. I attempted to take my car to Roseville's Service Dept twice for repair. Roseville kept my car for one day and only partially fixed one of my service concerns (dash rattle). I was told to make a follow up appointment and come back. I came back as scheduled and was told that they made an error in scheduling and would not be able to fix my car. I was told this after they had my car sitting in their lot for six hours. I spoke at length with the Service Manager, Damian, who basically told me that he would need two more days to fix it but that the second day would fall on a Saturday when they are the busiest and he did not want to tie up a mechanic on my issue when his dealership could make more money fixing other peoples' cars. I was treated very rudely and unprofessionally. Roseville Hyundai never accepted their error or tried work with me to fix it. I took my car to another regional Hyundai dealership, Folsom Lake Hyundai, explained the issues and the car was fixed the same day! Unlike Roseville, Folsom Lake's Advisors took the time to go on test drives and discuss the issues with me to quickly diagnose the problems. Folsom Lake Hyundai has earned my respect and business for the next ten years. I will never return to Roseville Hyundai and I urge potential customers to read not only this review but other reviews on the web to make an informed decision. More

Customer service here sucks and coming from finance manager. Purchases GAP and paid off loan and due a refund. Finance manager says they'll expedite the refund but never got check. Been over 4 month manager. Purchases GAP and paid off loan and due a refund. Finance manager says they'll expedite the refund but never got check. Been over 4 months. Horrible service. Calling them and leaving voice mails and going there don't work. More

When I purchased a used Santa Fe I was promised lifetime free oil changes. After several free changes and invoices clearly stating I had lifetime free oil changes the dealership refused to honor the promise free oil changes. After several free changes and invoices clearly stating I had lifetime free oil changes the dealership refused to honor the promise. The way they responded to my complaint shows me they cannot be trusted and shouldn't be in business. More

bought my elantra that I LOVE at the Auburn Maita that is bought my elantra that I LOVE at the Auburn Maita that is now closed. Now I take my car to the Roseville location for service. The first couple of ti bought my elantra that I LOVE at the Auburn Maita that is now closed. Now I take my car to the Roseville location for service. The first couple of times seemed to be fine and the people were pretty nice. Then I paid over $500 for a 30,000 mile service. I reviewed the extensive check list that was provided and all of the services they claimed to have checked, repaired and completed. Unfortunately I found out they had not completed all of the areas that were marked off. The rep offered me an apology, without any kind of explanation as to how they could overlook such things, and told me "Come on in and we'll fix it for you." ...Come in again? Come in on MY saturday and wait around for you to fix something that was supposed to be fixed in the first place? I was so disappointed. They offered me a whopping $30 credit. Thanks a lot guys. I've seen the reports and programs that talk about how companies prey on people who can't tell if they have done the work they were supposed to. I honestly feel like I fell victim to that kind of business. They see a 20 something female walk in and all they see is dollar signs. I don't know about the sales...but I would stay FAR from the service department More