Roseville Hyundai - Service Center

Best customer service imaginable! Chris Calden has been our service rep. Chris is thorough, informative, helpful, and friendly. In my opinion, he goes above and beyond to help the cu Chris Calden has been our service rep. Chris is thorough, informative, helpful, and friendly. In my opinion, he goes above and beyond to help the customer with whatever issue there is. You don't just feel like a "number" when dealing with Chris. He is genuinely interested in achieving what your customer needs are. He puts himself in your position and imagines what it would be like to be in your shoes having whatever issues exist with your car. This is the type of customer service I look for anywhere I go. Chris is why Hyundai of Roseville is *THE* place where we will continue to bring our 2013 Hyundai Santa Fe for service. More

Un-needed work Took in my Elantra for transmission flush after 115,000 miles in April of this year. While waiting on site for the work to be completed, was contacte Took in my Elantra for transmission flush after 115,000 miles in April of this year. While waiting on site for the work to be completed, was contacted by my service manager Chris Calden who told me that my licenses plate light was burned out and to replace it would cost $18.00 and they would be glad to do it right now. Could not figure how putting in a new light bulb could cost that much so I declined having them to do the work. Just figured I would do it when I get home. When the car was pulled around to be picked up when finished, I turned on the lights and as I anticipated the licenses plate light was working just fine. I checked it again when I got home and several times since then and that light is working just great. It is to bad that this service manager felt that they would be able to screw me out of another $18.00 when I was already spending about $250.00. So now I will not be using this dealership any longer nor will I ever recommend them and that to me is a real shame as I bought the car here and have had them do the majority of my major service. More

Great Roseville Hyundai Saleman, David Wilson and Dealership Mr. Wilson deserves top marks for providing a continuum of excellent service and followup. He makes himself available and follows through on service a Mr. Wilson deserves top marks for providing a continuum of excellent service and followup. He makes himself available and follows through on service and financial issues. Being Disabled, I trust him to work to my benefit and to foster a good on going Dealer relationship, which is why I have returned to him for a new 2017 vehicle. In addition, Mr Kajen Jackson processed my sales documents in December 2016 for my new vehicle was very patient and thorough in completing paperwork and made himself available when He was contacted at later dates to answer financial questions. I must also commend the Service Department staff for their friendly and prompt reliable service to keep my vehicle/s safe and in top performance shape. I recommend this Dealership to anyone looking to purchase a great Hyundai and have excellent service. More

They will schedule service when they have no parts Folsom dealer did a major service and recommended I get left front cv axle replaced as it was causing a small grease leak ; they quoted me roughly $3 Folsom dealer did a major service and recommended I get left front cv axle replaced as it was causing a small grease leak ; they quoted me roughly $330 plus tax . I decide to make an appointment at Roseville dealer. 2 hours away because a little easier to get to that day--8.30 am. Sept 28, 2016. I make sure to speak with a service tech not just the appointment gal because I knew a part was needed and this was not a routine service. I drive two hours and get there only to receive a quote for over $500. I knew something was wrong . He says Folsom may have planned on using an aftermarket part. Whatever that means. My bull--- radar goes up even more. He goes to check pricing and 7 minutes later comes back and says they have no part. They might be able to have it driven over from Sacramento dealer. ...I leave. They knew for weeks about this appointment and that I was driving a long way, yet they have no part. My local I dependent shop says the part is about $ 150 max and the Folsom quote was accurate. I'm a lawyer. There is only one inference to draw. The Roseville Hyundai department. runs a fraud game on parts pricing AND they are incompetent. Avoid at all cost. More

HORRIBLE Service Dept!!! I have been going to this Service Dept consistently for 9yrs. For years Rob Peace was my Service Advisor and he did a pretty good job. He has known my I have been going to this Service Dept consistently for 9yrs. For years Rob Peace was my Service Advisor and he did a pretty good job. He has known my daughter since birth and has always been sweet to her. He gave me valuable advice on some warranty work once. The dealership had always been fairly clean and my vehicle was usually done on time. But the last couple of years our vehicle is always finished late, the waiting room has been filthy!!! I have photos that prove the filth that disgusted my child and I was still there a year later on our next visit! GROSS!!! The worst part of our dealings with this dealership has been the actual service! 2yrs ago I took my SUV in for its usual oil change and when they gave us back our keys we found motor oil dripping down our beige interior drivers door and all over the floor of the driver's side. They lost my valve stem caps. I check for them after every vehicle service. I quite liked them. Apparently they were custom. They promised to replace them. They never did. They cleaned up the oil. I was so upset by the shock of motor oil dripping down my interior door that it took me arriving home to notice a chip in my key fob. My daughter's father is a prominent psychiatrist. He will attest to the fact that my OCD would never allow me to own anything damaged, defective or dirty. So that key fob was in perfect condition when I gave it to that service dept. They never replaced it either. Then when we took our vehicle in for service a couple of weeks ago the same thing happened! The waiting room was filthy!!! We took photos! Our car was done extremely late!!! We walked up to it to find once AGAIN MOTOR OIL DRIPPING down our interior drivers door and big, black , greasy boot prints on not only the drivers carpet... but also the passenger side!!! I also KNOW they put a scratch below the back window. They tried to deny being responsible for the scratch. Again because of my OCD I walk around my car to check it for damages every time it is out of our garage. Andy the Service Mgr had them ONCE AGAIN clean the interior of my SUV where there was motor oil and greasy boot prints. But then he got VERY AGGRESSIVE and RUDE with me!!! As if somehow I am at all responsible for the pure NEGLIGENCE of his dept!!! He should NOT be a Mgr!!! He LACKS the proper qualities of one who is to be HELPFUL and a LEADER!!! It is because of his behavior that we have decided to make a new SUV purchase with another dealership. We had planned on purchasing a new Hyundai SUV. But NOT if it means being mistreated by these RECKLESS people!!! I took photos of the filth in the waiting room. I also took photos of my vehicle every time they covered my car in motor oil. I took photos of the 2 valve stem caps on their desk as I left them to have them order 4 new, matching ones. I took photos of the scratch and I documented in an email to them every thing in this review and I sent them photos. They have NEVER fixed a thing!!! So you tell me... are they a GOOD dealership? Is this man, Andy, a proper manager? Every person I have told finds them and my repeated situations APPALLING!!! I have been reading this dealerships bad reviews online and have found so MANY people who have had the exact same or very similar problems I have experienced with Roseville Hyundai. If you have POOR leadership... you get POOR service!!! For sure the service management needs to be changed!!! More

Professional, Courteous, Competent Rob is very good at his job. He under-promised and over-delivered installing the hitch on my Santa Fe. Called me twice when it was finished early. H Rob is very good at his job. He under-promised and over-delivered installing the hitch on my Santa Fe. Called me twice when it was finished early. He is an asset to Roseville Hyundai. More

Unacceptable customer service. 10:00 qpt for oil change and alignment. Was told about an hour wait. After 2 hours I asked Roy Gros in service, who is terrific at his job by the wa 10:00 qpt for oil change and alignment. Was told about an hour wait. After 2 hours I asked Roy Gros in service, who is terrific at his job by the way, how much longer. He said the mechanic took a lunch break. It will be another hour wait! Understand he needs a lunch break. Don't understand how Hyundai thinks this is acceptable service. The mechanic or his manager could not even give me the respect to let me know what was going. It is 1:00 now by the way. More

"Pleasant experience " This review is specifically for the employees in the service dept. Always professional and helpful service is usually quick and efficient! Let me just This review is specifically for the employees in the service dept. Always professional and helpful service is usually quick and efficient! Let me just give a shout out to Robert Peace who is always amiable and polite! I will drive to this location because of that fact and would recommend this shop to everyone More

Awesome experience! Everyone in the service dept. was exceptional. However, two went above and beyond to resolve the problems with the tire service warranty I purchased. Everyone in the service dept. was exceptional. However, two went above and beyond to resolve the problems with the tire service warranty I purchased. Robert Peace and Chris Calden were amazing, not only in the professionalism they showed me but also dealing with the tire warranty people. Although it took a little while, they were able to resolve the issues saving me having to wait 2 days for an "adjuster" to come out and inspect my tire to be sure it really needed to be replaced. Thanks guys, you made a difficult situation into probably one of the best service experiences I've had. More

Friendly , but competent ? My 3 month old 2015 Genesis was in for cosmetic reasons- changing out the trunk H to the Genesis logo and window tinting. I also asked them to try to My 3 month old 2015 Genesis was in for cosmetic reasons- changing out the trunk H to the Genesis logo and window tinting. I also asked them to try to buff out scratches stupid me put in the front bumper. 10 hours later I had my car not ready and a new dent in the driver side . Now maybe they had a busy day and my job was only done by one employee, but the dent shows a complete lack of any care for their work. I can even excuse this as being one bone head employee on a bad day. One suggestion from the 'experienced' service manager was to buff out the dent. Are you kidding ? To top all of this, did I even get a return call from the service manager? Nope. So we have a stupid move by a young helper, no communication by my service manager after 10 hours of the car at Roseville Hyundai , an experienced service manager suggesting to buff out a dent and the service manager not returning a call from a customer with whom they have damaged his car. If and when I do have mechanical issues with my car I have serious reservations of anyone here wrenching on my car. So should everyone else reading this. I love my Hyundai's but if you are looking at buying a new car in the Sacramento region and are looking at a Genesis or Equus, please consider all that goes with any car brand. I do not need any emblem on the car for my ego, but maybe Hyundai is starting to make cars that this dealership is just not ready to give proper , competent service to. More