Roseville Hyundai - Service Center

bought 2014 hyundia in 2018. 2019 transmission failed, requested new transmission, rebuilt installed, failed back within in a day for second transmission. engine failed, new engine went to pick up car was requested new transmission, rebuilt installed, failed back within in a day for second transmission. engine failed, new engine went to pick up car was stolen off the lot. Service department had us sitting in lobby with covid 19 ongoing, not once were we approached we had to ask what was going on. More

Love Roseville Hyundai. Great experience buying my new Sonata here (Lived in Stockton at the time). Just moved to Granite Bay to be near my daughter and her family 3 months ago. Came in today, Saturda Sonata here (Lived in Stockton at the time). Just moved to Granite Bay to be near my daughter and her family 3 months ago. Came in today, Saturday August 8th, to have my tire pressure checked since the warning light came on. Waiting first in Chris Calden's line while he finished up with a customer. He looked at me and turned away. Only a few minutes had passed when he was finished with his customer. He walked by me and said he would be with me in a minute. He went outside and conversed with two other employees. After a bit, he started to walk inside to help me........or so I thought. As he was making his way indoors, an attractive young woman approached him to help her. He ignored me entirely and took her ahead of me. Not one word was said to me. I couldn't believe it. I am a 71 year old woman who has always had a great relationship with the people in the dealership where I buy my new cars. This is the first time I have bought a Hyundai and so far I am very disappointed with the service here in Roseville. Thankfully, a very pleasant young man, Chris Logan, came to my rescue and helped me out. I give Chris Logan 5 stars for his great attitude, polite manner and willingness to help me. If I decide to return her to have my car serviced, you can be sure I will do all that I can to avoid Chris Calden. For me personally, he is a disgrace to the great reputation of the rest of your dealership. More

Always the best As always , Chris is the consummate professional, kind and courteous, doesn't try to sell you anything you don't need, explains everything in detail. As always , Chris is the consummate professional, kind and courteous, doesn't try to sell you anything you don't need, explains everything in detail. Not much more you could ask for... More

Chris saves the day in the life of Carly Grealy. My husband recently shipped out. The car was acting crazy; first time I've had to deal with a problem at Hyundai. Chris took care of everything; stre My husband recently shipped out. The car was acting crazy; first time I've had to deal with a problem at Hyundai. Chris took care of everything; stress free and a priority. My husband is ALWAYS saying great things about this young man, now I know why! More

Once again-outstanding service Brought my car in thought I had a drain plug leak after a recent oil change , had Service Advisor Clayton Kropp check it out for me , turned out it wa Brought my car in thought I had a drain plug leak after a recent oil change , had Service Advisor Clayton Kropp check it out for me , turned out it was a transmission seal leak and on this model when the seal leaks you have to change the whole transmission due to it being a sealed system. My car was just out of warranty, Clayton went to bat for me once again submitting all my documentation and I ended up paying a minimal fee for my NEW transmission , you just can't get better service than Roseville Hyundai, they really go above and beyond... thanks again Clayton, really appreciate it.... More

Customer Service -Second to none Just totally impressed with the customer service I have received with Roseville Hyundai, after living in this area for over 30 years and dealing with Just totally impressed with the customer service I have received with Roseville Hyundai, after living in this area for over 30 years and dealing with some of the nightmare dealerships over the years it's a joy to go to Roseville Hyundai. Chris Calden has been an excellent service rep, always taking me on short notice, and finishing repairs in the time frame he quotes me, the consummate professional More

Service Dept Not Doing Work Contacted And Paid For Service Customers Beware - in my opinion you should make sure this dealer is doing all the services you have requested and paid for. A bit of bac Service Customers Beware - in my opinion you should make sure this dealer is doing all the services you have requested and paid for. A bit of background...I have been taking my Genesis to this dealer for years (since new). Earlier this year, I had them conduct the major 90,000 mile service. This specifically was to include rotation of the tires. A couple days following the service, I discovered they did not, in fact, rotate the tires. I knew this did not occur as the one rim that had a cosmetic blemish was still at the same exact location as it was when I took the car in for service originally. At the time, although irritating and making one question the diligence of their shop, I assumed it was an oversight. Now, this past week I brought my car in for service (paying for their 7,500 mile service which was to include, among other things, changing the oil and filter, doing an inspection and fluids check, and specifically a tire rotation). When I arrived at the service center (recalling the irritating failure to rotate the tires previously), I intentionally marked the front driver side rim as a way to confirm the tires had been rotated at this service. I waited at the dealership while the service was being conducted. Not quite 2 hours later the service person who wrote up my service tag noted my car was done, gave me a rundown of the status of everything (all was good, brake pad status, etc.) Nothing else was outstanding or to be done at this time. I paid the bill, got the key, and went to the car. Much to my disbelief, the front driver side tire had NOT been moved and FOR THE SECOND SERVICE EVENT IN A ROW the tires had NOT been rotated despite having been specifically contracted and paid for. I walked right back into the service department, reported this to the service tech who had written my service ticket and reviewed the post-service findings with me (Clayton). I walked him to my car, showed him the markings I had placed prior to service, and noted that this was the second time in a row that I contracted for a tire rotation and it was not actually done. He was at a loss for words and took the car back to the shop to have the tires rotated. When the service tech came back to the counter, he reported that "the shop mechanic apparently could not find my wheel lock key." This excuse admittedly did not hold water as (1) the service tech who took the car back for the second time to have the tires rotated acknowledged the key was right in my glove box and he was able to immediately find it, (2) at no time while I was waiting in the customer waiting room did anyone come to the service tech or me asking where the lock nut key was, (3) as a dealership, they should have copies of the Hyundai-factory provided wheel lock key, and (4) if (despite 1, 2, and 3 above) this was an unresolved issue, this should have been noted in my service records and when the tech reported the status of my car, and then an appropriate reduction in the actual charges provided since that work was not undertaken but charged for. I was told the service manager was not in that day, so I did not have anyone else to speak with at that time. I noted my disappointment and concerns to the service tech that a one-time failing to rotate the tires may have been an honest mistake, but when it happens twice in sequential services to the same person and the same vehicle, in my opinion one could reasonably start questioning whether such was a pattern and practice of incompetence and deceiving customers to either (1) charge customers for services not performed, or (2) create a circumstance where tire wear is accelerated and thereby increasing the frequency and ability to sell replacement tires and/or alignments, or (3) both. There is little to no way for a customer to be sure certain services are being conducted unless you watch the services being performed first hand and/or, as I did, make sure markings are in place to confirm if something is actually replaced and/or moved as required to complete the service. In many cases we, as customers, have to trust the dealer / service department to be honest and trustworthy. At this point, Roseville Hyundai's service department has made me question their honesty and has lost my trust. More

Best Customer Care I've seen!! - Although I did not purchase my car at Roseville Hyundai, I have had all my service work done there. The fact that you can walk in here without an app Although I did not purchase my car at Roseville Hyundai, I have had all my service work done there. The fact that you can walk in here without an appointment and they always do their best to accommodate you no matter how busy they are, puts them in a class by themselves . All the service reps are great, but I have made a connection with Chris Calden who is exceptional as a service rep. Chris always gives you your best options , explains everything in great detail, and is very knowledgeable .Really enjoy the association I have had with Chris... More

Great service My experience here is pleasant I've always come here to get my car serviced and they take good care of you I definitely recommend it! My experience here is pleasant I've always come here to get my car serviced and they take good care of you I definitely recommend it! More

Great Experience with knowledgeable people Brought a car in for campaigns and was treated great. Enjoyed dealing with Robert and everybody there was easy to deal with and pleasant. Would recom Brought a car in for campaigns and was treated great. Enjoyed dealing with Robert and everybody there was easy to deal with and pleasant. Would recomend them to everyone. More