Roseville Hyundai - Service Center

The service department is pathetic. The driver’s side seat heater went out in March. I called customer service and couldn’t get an appointment for two weeks. When I arrived for said app The driver’s side seat heater went out in March. I called customer service and couldn’t get an appointment for two weeks. When I arrived for said appointment I left my car for two days after which they called me and said that they had to order a part which would take two weeks to arrive so I should pick up my car. Three weeks pass and I don’t hear anything so I call them. They say that the part hasn’t come in yet but they will call me when it does. I wait another month and never receive a call so I call again. Low and behold the part came in but nobody notified me. I drop the car off again and they claimed that they had completed the work so I picked up my car. By this point it is May and hot so I don’t need my seat heater. In June I decide to test it; sure enough it still doesn’t work. I call them and they can’t fit me in until August 1. I took the car down the night before my appointment. I never receive a call on August 1 regarding the status. I call them on the 2nd. and sure enough it is done but no one bothered to inform me. I of course immediately checked it once the car was back in my possession. It appears to finally be functioning. They not only repeatedly wasted my time but also my husband’s time when he had to drive me back and forth. Fortunately I have a vehicle that I can use while mine is in the shop but not everyone is that fortunate, I would have thought that providing a loaner car would have been in order when I had to come back in for a second time due to their incompetence. More

I’m still a relatively new customer. I’ve only had my Hyundai for 2 years and have done routine maintenance. Staff are pleasant to deal with. Service appointments are not convenient to s I’ve only had my Hyundai for 2 years and have done routine maintenance. Staff are pleasant to deal with. Service appointments are not convenient to schedule though. Minimum 4-6 weeks out. Oh and I’m not a fan of spam emails to get me to call dealership. I received a bogus email last week telling me my appointment was on a Sunday. Service isn’t even open on Sunday. The plan was to get me to call and talk about trading in my car. Dirty tactic. Waste my time. More

Each and every one of the service guys are always so friendly and helpful, and my car was ready unless time than quotes which I very much appreciate. friendly and helpful, and my car was ready unless time than quotes which I very much appreciate. More

Hyundai service department in Roseville Ca is the best. Fast, efficient and excellent customer service. Fast, efficient and excellent customer service. More

Lots of construction. A little chaotic with drop off and pick up. I siting it Im is less than desirable A little chaotic with drop off and pick up. I siting it Im is less than desirable More

Very efficient and done before estimated time every one was very friendly as well. Thank you was very friendly as well. Thank you More

Everything ran like clockwork. My only grip would be that I waited in line to pick up my car at 430. I was next in line with 2 others behind me and the guy took someone behind me b My only grip would be that I waited in line to pick up my car at 430. I was next in line with 2 others behind me and the guy took someone behind me before he helped me. I had to readjust my seats and mirror too. That was unexpected. This was my first oil change with you More

I had a great experience with Shawn this morning when I dropped off my vehicle and he checked with me on the phone to let me know how things were going. He offered a great experience overall. I’m very happ dropped off my vehicle and he checked with me on the phone to let me know how things were going. He offered a great experience overall. I’m very happy. More

Staff jumped to serve and was on top of it with good service friendly service despite the temporary portable buildings they work out of while new construction on dealership is underderway. Thanks to T service friendly service despite the temporary portable buildings they work out of while new construction on dealership is underderway. Thanks to Trevor who helped me. More

Would have been 5 stars but the service rep told me I needed a fuel additive even though I told him I always used top tier gas. According to the owner's manual he was wrong and he didn't take that info v needed a fuel additive even though I told him I always used top tier gas. According to the owner's manual he was wrong and he didn't take that info very well. Otherwise he was fine. More