Back

Roseville Hyundai - Service Center

Roseville, CA

4.4
260 Reviews

260 Reviews of Roseville Hyundai - Service Center

Sort by
November 04, 2022

Excellent Dealership - Top rated Quality Cars, Expert Service, Friendly & Knowledgeable Staff, Convenient Location and Competitive Prices. Of course the main attraction is my Service Advisor Chris Calden More

by Georgie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Roseville Hyundai responded

Georgie, thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Roseville Hyundai team. Drive safely, and we hope to see you back again down the road!

October 27, 2022

The service advisors are polite and courteous. The other staff are, too. The service technicians usually take longer than the estimated time to ensure the vehicle is truly ready to be returned to More

by Edward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Roseville Hyundai responded

Edward, we really appreciate your feedback! Thank you for choosing Roseville Hyundai and for sharing your experience. Drive safely until we see you again!

October 04, 2022

I've used them since 2010 so that says it all I've purchased two new cars from them More

by Rtoruno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shon
Oct 05, 2022 -

Roseville Hyundai responded

Thanks for your feedback. Given the content of your review, it seems that your 3-star rating may have been accidental, but if there is anything we can do to assist you, please don't hesitate to be in touch. Thank you, Joey Rappa - General Sales Manager - (916) 677-3636 X 1407

September 28, 2022

A+++. Great service even durning remodeling. Service time a bit slow but expected durning this time. More

by Djmacky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shon Petee
Sep 29, 2022 -

Roseville Hyundai responded

Thanks for your review of Roseville Hyundai! We're so glad we could deliver outstanding service. We apologize for any delay and hope to welcome you with a more prompt experience next time. Until then!

September 10, 2022

To start with, I fell victim to the theta II engine problem and it had to be replaced. Two months later I finally get a call my car is ready. Took forever to get it from the dealer after squaring the b More

by Driving a bomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brock
Sep 13, 2022 -

Roseville Hyundai responded

It's concerning to read about the issues you have run into with your vehicle, and I apologize for the trouble you've had reaching our team. If you want to contact me at your convenience, I'd like to step in and see what I can do to make things right here. Thank you, Brock Keck - Service Manager - (916) 677-3636 X1428

August 27, 2022

Bill was a great service advisor! He really listened to me and helped diagnose my issue. More

by BTTYBP
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Habib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Roseville Hyundai responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Bill. Drive safely, and we hope to see you back at Roseville Hyundai!

August 27, 2022

They were very helpful and nice. The wait time was not very long. Very good More

by leane60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Aug 29, 2022 -

Roseville Hyundai responded

It's our pleasure to offer welcoming and timely assistance! Thanks for choosing Roseville Hyundai!

August 24, 2022

Roseville Hyuandi was a really great experience. Chris my advisor kept in contact with me to let me know how my car was doing. I was always kept in the loop and I really appreciate this from him. More

by amber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Roseville Hyundai responded

Amber, thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Roseville Hyundai team. Drive safely, and we hope to see you back again down the road!

August 23, 2022

Ever since bringing my car in for routing maintenance, there is a vibration/rattle when I press the button to turn the ignition off. I never experienced this prior to my last service and it is really ups More

by judyajo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Habib
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Roseville Hyundai responded

I am very sorry to hear about the issues you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience since your service. I would appreciate the opportunity to assist you, so I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Brock Keck - Service Manager - (916) 677-3636 X1428

Aug 30, 2022 -

judyajo responded

I appreciate your reaching out by e-mail, Mr. Keck. I tried calling but just got a dead line when I entered your extension. I was able to schedule a follow up service appt. so there's no need to call me back. I'm definitely not happy, however, that I have to wait 10 weeks for the next available Monday appt.

August 22, 2022

I won’t be back for service until the remodel is done. 4 hr oilchange. More

by Marilynewebb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shean
Aug 25, 2022 -

Roseville Hyundai responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service, and it is disappointing to see that we missed the mark. I assure you that we will use this feedback to improve in the future. If there is anything more I can do to assist you or better your visit, please feel free to reach out. Best, Brock Keck - Service Manager - (916) 677-3636 X1428

Aug 25, 2022 -

Marilynewebb responded

I think it would be good if you would contact people to advise them HOW LONG it will take due to the construction going on. I live in Grass Valley. HD I known it would take 4+ hours for an oil change I would have gone elsewhere close to home. I love Hundai servive, but won’t wait that long. Thank you

...
17
...