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Roseville Hyundai - Service Center

Roseville, CA

4.4
274 Reviews

274 Reviews of Roseville Hyundai - Service Center

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October 02, 2023

Very clean, great customer service. Very knowledgeable answering all questions. All my services have been great! More

by teresagarrity60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Roseville Hyundai responded

We're delighted to know you had a great experience at Roseville Hyundai! Our team always strives to provide excellent customer service and answer all your questions. Thanks for trusting us with your services, we appreciate it!

September 15, 2023

Everybody was very efficient,polite & professional. Got my service done quickly.I was very sayisfied. More

by riverrock53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Habib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Roseville Hyundai responded

We're glad to know you had a satisfying and efficient service experience at Roseville Hyundai! We appreciate your positive feedback. Safe travels until we see you next time!

September 13, 2023

Efficient friendly service. Shon at the service desk was very professional and knowledgeable. I was pleased with my experience More

by nkroon7
Recommend Dealer
Yes
Employees Worked With
Shon
Sep 13, 2023 -

Roseville Hyundai responded

We're glad to know you had a positive experience with Shon and our service team at Roseville Hyundai! Thanks for taking the time to share your feedback.

September 13, 2023

I have been dealing with Chris Calden the last 10 years for servicing on my 2014 Santa Fe, Chris always goes above and beyond to give you the best service, that is why. I always seek him out when I go by i More

by Peter G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Roseville Hyundai responded

Peter, it's great to know that Chris has been providing you with exceptional service for the past decade at Roseville Hyundai. We appreciate your loyalty and look forward to continuing our relationship in the years ahead!

September 07, 2023

Great experience. Highly recommend. They was able to finish the service on time. Thank you Christopher. More

by Fatona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Roseville Hyundai responded

We're glad to know you had a great experience at Roseville Hyundai and that Christopher was able to assist! Thanks for recommending us.

August 22, 2023

The dealership was clean and the service department was very prompt and helpful and knowledgeable. More

by Daisy653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Roseville Hyundai responded

This is exactly the kind of feedback we strive for at Roseville Hyundai! Thank you, Daisy!

August 21, 2023

All the personnel are very friendly and helpful. The place is very clean and accommodating! More

by Morales_530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Aug 22, 2023 -

Roseville Hyundai responded

Thanks so much for the five-star review of Roseville Hyundai! We are glad our team was helpful and our facilities were clean. See you next time!

August 19, 2023

Robert was very patient with me in looking for the parts that I was looking for, despite not speaking the language, I try to explain myself as much as possible about my purchase. Thank you very much for hav More

by gonzalezvero74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Peace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Roseville Hyundai responded

We're so glad to know that Robert was able to assist you efficiently and kindly at Roseville Hyundai. Your kind words mean a lot! Thanks for choosing us for your parts needs.

August 17, 2023

Check in was fine. The service advisor called me to provide an update but did not have any information about the TPMS issue, so he had to go and talk with the technicia More

by bhyde1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 18, 2023 -

Roseville Hyundai responded

I'm sorry to read about the issues you experienced during your recent visit. We strive for efficient and clear communication, as well as timely service, and it seems we fell short this time around. I'd like to step in and ensure that any remaining concerns you may have are addressed. If you are willing, please give me a call when you are available. Thank you, Mike Bench - Service Manager - (916) 677-3636, ext. 1440

Aug 18, 2023 -

bhyde1 responded

Brock, no immediate concerns, I just wanted to provide feedback so improvements can be made to avoid this situation in the future. Hopefully that is how the feedback is taken since the only way any company gets better is receiving feedback to assist in making positive changes to the companies process.

August 11, 2023

Checked in my car at 7:00 am picked it up around 3:00 pm & problem was not corrected. Seriously, 8 hours later without results is not acceptable. Brought it in to fix hatchback which was inoperable More

by marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Calden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Roseville Hyundai responded

Marilyn, I'm sorry to read about your experience. It's disappointing that we weren't able to correct the issue with your car during its time in our care. We understand how frustrating this must be and would like an opportunity to make things right for you. Please reach out at a convenient time so we can discuss further steps toward resolution. Thank you, Brock Keck - Service Manager - (916) 677-3636 X1428

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