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262 Reviews of Roseville Hyundai - Service Center
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January 27, 2025
Had my car painted under warranty. Great job and they did a detail on the interior which was such a nice surprise! Very happy! Great job and they did a detail on the interior which was such a nice surprise! Very happy! More
by Rose
January 04, 2025
When I purchased the car the experience was awesome ! Now in service Christopher was awesome too he was knowledgeable and took care of my regular service and did the recall work so I didn’t have to come Now in service Christopher was awesome too he was knowledgeable and took care of my regular service and did the recall work so I didn’t have to come back again! He was polite and professional Thank you Christopher More
by shoneepony
Employees Worked With
January 03, 2025
The dealer helped me with making sure my cars oil was changed regardless of me having a breathalyzer, they were kind with having popcorn and hot chocolate for my kiddos! changed regardless of me having a breathalyzer, they were kind with having popcorn and hot chocolate for my kiddos! More
by mooreleigh1118
Employees Worked With
Paul
December 31, 2024
I am writing to express my dissatisfaction with the service I received at Hyundai Roseville. My vehicle was initially brought in for repairs due to vandalism, and the experience has been nothing short service I received at Hyundai Roseville. My vehicle was initially brought in for repairs due to vandalism, and the experience has been nothing short of frustrating, unprofessional, and unacceptable. The issues began with the repair timeline. It took approximately four weeks to complete the work on my car, with no communication from your team unless I reached out. When I finally retrieved my vehicle, I was appalled to find my door panel sitting in the back seat and my headrest thrown carelessly into my daughter’s car seat. This level of carelessness is unacceptable and reflects poorly on your service team. Additionally, the vehicle came back with a random clicking sound in the steering wheel, an issue that was not present before the car was brought to your location. When we called to address this, we were met with an unprofessional and dismissive attitude from Paul, who implied the fault was ours instead of acknowledging the lack of care and attention in the repairs. Mike, the service manager, assured us that the situation would be rectified by filling the car with gas, detailing it, and rotating and filling the tires with air. However, on the designated pick-up day, not only was the car not ready, but I was also met with further disrespect from Molly, the receptionist, who ignored us and displayed a poor attitude. Mike himself went back on his word, stating that we should be “grateful” for their efforts to fix the mistakes they made. To make matters worse, we incurred additional costs for rental cars due to Hyundai Roseville’s errors. This entire experience has been an ordeal, and I will never bring my car back to this location. The level of negligence, poor customer service, and lack of accountability displayed by your staff is unacceptable. I am requesting immediate action to resolve this matter. I expect reimbursement for the rental car expenses I incurred due to your team’s mistakes, along with a formal apology. Furthermore, I will be escalating this complaint to corporate to ensure that no other customer experiences such poor treatment. More
by ashley patterson
Employees Worked With
Mike , molly
December 23, 2024
Zero stars if I could! In 5 months of owning the car I have had to take it in 3 times! Same issue. Coils are covered under their bumper to bumper warranty. They refuse to c In 5 months of owning the car I have had to take it in 3 times! Same issue. Coils are covered under their bumper to bumper warranty. They refuse to cover it. The oil sensor light has not stopped lighting and they refuse to address that too! I am without a car bc they also did not provide me with a courtesy car which is also in the bumper to bumper warranty. Breach of contract?!? I will never buy from roseville Hyundai again. There are so many other dealers I can take my business to with my 800+ credit score. I also made the grave mistake of paying it off within a month of owning it. Learn from my mistake and stay far away from this dealer - they do not honor their warranty! More
by Littleretrokids
Employees Worked With
Service employees
December 19, 2024
Service advisor was very helpful. Thanks for your help with all the answers. Thanks again. Thanks for your help with all the answers. Thanks again. More
by Tbcung
December 09, 2024
~~000 stars——I do not recommend this dealership at all. I left my vehicle at the dealership for an extended period of time to do the repairs. They left the windows down for a certain period of time causing I left my vehicle at the dealership for an extended period of time to do the repairs. They left the windows down for a certain period of time causing internal damage to the inside of the vehicle. Upon pickup the car was filthy, had equipment in it that was theirs trash and damage to the center console. They told me they would make it right and sent me on my way. I have sent many emails and phone calls to multiple staff advisors and the manager without a response. I went in recently for a follow up service and tried to speak to them in person and was told they were in meetings and to send another email. I picked up my car in September 2023 and I am still waiting for a return call regarding the interior damage. I have a written estimate from an auto body shop for the repairs. They are very unprofessional I will continue to share my story to not buy a Hyundai especially from this dealership. You want to feel that when you leave your vehicle with them it will be safe. They can not be trusted. Do not buy here! More
by Sonja421
