Roseville Chevrolet - Service Center

I will never go anywhere else ever again! I moved a few years ago to Elkgrove and had a bright idea to service my GMC at the dealership in my area as opposed to driving out to Roseville which I moved a few years ago to Elkgrove and had a bright idea to service my GMC at the dealership in my area as opposed to driving out to Roseville which was my normal routine. Well my bright idea quickly turned into a nightmare after returning back several times to this dealership for the same issue and never getting the issue resolved hundreds of dollars later. I even made the mistake of alerting them that i couldnt find my wedding ring after dropping it in the vehicle on vacation (which of course they couldnt locate and I never found) but thats another post. Anyways I decided to return to the Roseville Chevy service department to have them look at this airbag issue. I met Tom my service advisor the morning of my appointment (which was scheduled with no delay and super easy, I must add) and I explained the issue and provided him with my tidy binder of service receipts (which he was very gracious for hint hint) and history of my vehicle. He automatically let me know that this was going to be thoroughly examined and they would complete the oil change I needed and provided me with options for that which he explained the differences but did not push me to go with the higher priced services which was not the case with the other pushy dealership. He said that given the history, it might be best to leave the car overnight and arranged a rental since I had kids and a toddler to pick up thay day. He made no promises that the rental car would be covered under the warranty but would keep me informed each step of the way (and he did!) I mentioned to him that I noticed the the RPMs were high on acceleration as I was leaving and he also handled that. Tom called me that evening and followed up as we went along . I was always able to reach him when i missed his call and never had to sit on hold for too long at all. By the time he called me the next afternoon letting me know the vehicle was ready, They fixed my RPM issue which was still covered by my warranty, they located and fixed the airbag disconnection issue and since I had paid the other dealership 3 times already to fix Tom went above and beyond and after clearing it with the manager there they fixed it for me free of charge! I wound up paying for my oil change and driving out of that dealership with a vehicle that has driven like new ever since. I am very weary when it comes to car repair places and dealerships however after dealing with Tom and the people over at the John L Sullivan Chevy in Roseville I couldn't be more happy and at ease taking my vehicle back to them for now on! As a single mom and a veteran the customer service matters as much as the quality of service. And these guys are to be noted as being honest and definitely qualified professionals. These are the types of reviews I wish I had the pleasure of writing more often! Thank you Tom and to the guys and girls you work with there at John L Sullivan Chevrolet of Roseville! More

In & out Brought my kids with, if we would have had to wait long there is plenty to do in the waiting for everyone, see you guys soon for my family's next vehi Brought my kids with, if we would have had to wait long there is plenty to do in the waiting for everyone, see you guys soon for my family's next vehicle. More

Service Excellent friendly service. My wait time very short. In and out. Friendly and professional staff throughout the service department. Thank you for the Excellent friendly service. My wait time very short. In and out. Friendly and professional staff throughout the service department. Thank you for the great service. More

Quick and easy Everyone was helpful got the job done and I’ll be back I answered all my questions They where very helpful in helping me sulect some Products to Everyone was helpful got the job done and I’ll be back I answered all my questions They where very helpful in helping me sulect some Products to keep my car looking new More

Excellent Service Alex was absolutely wonderful. Very attentive, very sweet, and got my vehicle in and out quickly. I would definitely recommend him and John L Sullivan Alex was absolutely wonderful. Very attentive, very sweet, and got my vehicle in and out quickly. I would definitely recommend him and John L Sullivan to a friend. More

Very professional Everyone from the moment we called in to schedule service was amazing!! Everyone greeted us with a smile and were extremely professional. Every person Everyone from the moment we called in to schedule service was amazing!! Everyone greeted us with a smile and were extremely professional. Every person in the service department is well trained and knowledgeable and they keep you well informed. More

Great Service Explained was everything thoroughly and they took the time to go over everything about the car. LaRonn was great and very easy to work with Explained was everything thoroughly and they took the time to go over everything about the car. LaRonn was great and very easy to work with More

Amazing customer service I had my work truck maintenance done and even though it was a little longer wait it was a pleasant wait. They make sure you are informed about every l I had my work truck maintenance done and even though it was a little longer wait it was a pleasant wait. They make sure you are informed about every little detail with your vehicle. More

Excellent Service I took my 2013 Traverse to the service department at John L. Sullivan Chevrolet to have a power steering leak fixed. The service advisor (Courtney) su I took my 2013 Traverse to the service department at John L. Sullivan Chevrolet to have a power steering leak fixed. The service advisor (Courtney) suggested having a multi point inspection done to determine if there was any other issues that needed to be taken care of. The inspection uncovered several other repairs were needed. The service advisor worked with the extended warranty company I have and got all the repairs to be covered under the warranty. That saved me a lot of money and a future return trip to the service shop to have those repairs done. It was also determined my front brakes needed to be replaced and since the wheels were already off the car, I saved money by having them done with no additional labor cost. I will definitely continue taking my car to John L Sullivan Chevrolet for service and encourage my friends to go there as well. More

Easy appointment It's always easy working with the service dept as needed. I call letting them know what I need. We scheduled the appointment. Steve called when he fin It's always easy working with the service dept as needed. I call letting them know what I need. We scheduled the appointment. Steve called when he finished checking over the car and giving me an estimation of time and money. Then he went over everything and I was out of there. EASY APPOINTMENT. More