Back

Roseville Chevrolet - Service Center

Roseville, CA

2.8
598 Reviews

598 Reviews of Roseville Chevrolet - Service Center

Sort by
February 22, 2019

Awesome Get all my car,s worked on hear. And Mark Roger's is the best. Its always prompted and in the time stated. Best ever. More

by DAVID.HUDSON06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Feb 25, 2019 -

Roseville Chevrolet responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 22, 2019

Expect to wait 4 to 6 hours everytime It doesn’t matter what you take your car there for it’s always 4 to 6 hours. I’ve waited 8 hours a couple times. This dealership needs to keep me upd More

by NICK_BRANICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Feb 25, 2019 -

Roseville Chevrolet responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 21, 2019

Not doing what they said Makes me wonder if the checks that where done where really done. it was not cheap your service manager penny knows about it.not a happy camper don't l More

by mattebert1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Penny Case
Feb 25, 2019 -

Roseville Chevrolet responded

We value the opportunity to learn of your experience here at John L Sullivan. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 20, 2019

Never gave up to get my car fixed I took my corvette in to fix a squeeky seat back and once returned the squeak was gone, but a new clicking noise appeared. After multiple attempts at More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall (Service)
Feb 20, 2019 -

Roseville Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 20, 2019

Steve White and Jonah Lewis are the best Writer Steve and tech Jonah went above and beyond to make me very happy this time. The last time I had a poor experience with "Thomas." More

by kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonah Lewis (awesome), Steve White
Feb 20, 2019 -

Roseville Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 20, 2019

Car Sitting Like a Rock I unfortunatey returned my car to this location after an initial visit due to an engine issue. The day after receiving the second round of service, t More

by william_woodall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ex
Feb 21, 2019 -

Roseville Chevrolet responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 18, 2019

Good team Overall a good experience. They tackled a repair on my 22 year old Tahoe driver side door. Got it pretty well fixed. Took two tries and there’s still More

by stevemickelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Brandrup, Brian Difede
Feb 20, 2019 -

Roseville Chevrolet responded

We appreciate your marvelous feedback, Steve. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 18, 2019

Service Everyone at JLS has been very good, knowledgeable, and thorough. they changed the oil, and filter rotated tires, did complete inspection, tire pressur More

by oldesertrat40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark service rep, ALEX BEEDE, Service,, Gordon Post
Feb 20, 2019 -

Roseville Chevrolet responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 17, 2019

Great Thanks for giving me somewhere I can take my truck and receive excellent customer service. Much better than your sister company next door. See you nex More

by wolters478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All
Feb 20, 2019 -

Roseville Chevrolet responded

Thank you for sharing this great feedback with us. We feel our service department is what makes John L Sullivan Chevrolet special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 14, 2019

Regular scheduled oil change As usual this appointment was just as outstanding as all previous ones. The young lady that greeted me and took all my information was extremely fr More

by STEVEPICANCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Penny Case
Feb 20, 2019 -

Roseville Chevrolet responded

It’s great to know that our staff provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

...
7
...