Roseville Chevrolet

Pamela at the Roseville service center I came in this morning for service regarding numerous issues with my 2017 Silverado. I was disappointed with my last servicing to say the least. I rar I came in this morning for service regarding numerous issues with my 2017 Silverado. I was disappointed with my last servicing to say the least. I rarely complain and felt the need to call the Corporate office regarding my last experience. Pam in service took care of me, and most of all LISTENED TO ME. Sometimes that’s all people need. I was shocked John L Sullivan was willing to lose a good customer over a center cap they wouldn’t replace that was defective amongst other issues. With all that said, Pam took it into her own hands to make me feel like a valued customer and restored my faith in John L Sullivan Chevrolet. From here on out, I only deal with Pam in service. Thank you. More

Excellent Service I went to John L Sullivan after receiving a mailer. I did not have any expectations and just wanted to check things out. I was truly impressed with th I went to John L Sullivan after receiving a mailer. I did not have any expectations and just wanted to check things out. I was truly impressed with the quality of customer service of my sales rep and the facilities. I received a great deal on a great car! I would definitely recommend! More

Post Sale Due Bill Service Everyone on staff has been a pleasure to work with. We had an appointment to bring our brand new Tahoe in to have rims and tires put on as well as Ci Everyone on staff has been a pleasure to work with. We had an appointment to bring our brand new Tahoe in to have rims and tires put on as well as Cilajet applied. The service was completed on time and we are very happy with our vehicle. More

Excellent customer service Excellent customer service, especially David Joshua. Always patient, understanding, polite, great follow up, helpful, efficient, friendly man. I woul Excellent customer service, especially David Joshua. Always patient, understanding, polite, great follow up, helpful, efficient, friendly man. I would describe David as: It's one of the things that can set your business apart from the others of its kind. Along with the knowledge and proper attitude, it is important to handle customers quickly and efficiently. More

Service with a smile Recently got our Silverado serviced here. Mark Rogers assisted us and was very helpful. He kept us updated often about what was going on with our se Recently got our Silverado serviced here. Mark Rogers assisted us and was very helpful. He kept us updated often about what was going on with our service. Very nice visit. More

Set apt they knew what wrong poor customer service We live an hour away told us loaner was covered by warranty, dealership call when we got home said it would take a week to get part in we needs to bri We live an hour away told us loaner was covered by warranty, dealership call when we got home said it would take a week to get part in we needs to bring loaner back,got part in week later then part was broken More

Excellent customer service I am always treated fairly and as a valued customer who they want to be satisfied with the repairs. I highly recommend this dealership. They just co I am always treated fairly and as a valued customer who they want to be satisfied with the repairs. I highly recommend this dealership. They just completed some major drive train repairs that made me confident, again, in the reliability of my vehicle. We tow a horse trailer, and having a safe, reliable vehicle is especially important. More

Service Reps Kayla was AMAZING, she helped me out a lot! She was great at communicating the status of my vehicle and made sure all the questions I had where answer Kayla was AMAZING, she helped me out a lot! She was great at communicating the status of my vehicle and made sure all the questions I had where answered. More

It was great. Everyone was friendly and very helpful I spoke with J R by phone before going to your dealership. He was very helpful and informative. Based on my conversation with him I made an appointm I spoke with J R by phone before going to your dealership. He was very helpful and informative. Based on my conversation with him I made an appointment to come into your dealership and I was not disappointed. Everyone I worked with was friendly and helpful including Daniel and Ron. More

Extended warranty coverage Transmission needed replacing and Steve White (service tech) took care of everything and got the work done before promised. Thanks to the mechanics in Transmission needed replacing and Steve White (service tech) took care of everything and got the work done before promised. Thanks to the mechanics involved for a great job! More