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Roseville Chevrolet

Roseville, CA

3.3
1,581 Reviews
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350 Automall Dr

Roseville, CA

95661

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Showing 1,581 reviews

April 22, 2021

Great service and friendly. Would buy from K. Brizendine and Co again. The people are very nice and were tentative to my needs. It’s normal for credit company to run multiple reports. Credit dropped a few p More

by C Hunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Brizendine
Apr 23, 2021 -

Roseville Chevrolet responded

Thank you for taking the time to leave us a review! We are pleased to hear that our team provided the friendly service we strive for here at John L. Sullivan Chevrolet, and we will certainly pass along your kind words. We hope to see you again sometime!

April 12, 2021

Scummy!! Not only did they hold my family including a 6 Scummy!! Not only did they hold my family including a 6 month baby who needed a nap hostage by keeping hold of my keys after appraising but I litera More

by Becky King
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle
Apr 27, 2021 -

Roseville Chevrolet responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

Apr 30, 2021 -

Becky King responded

I did contact you through this email and, not surprisingly, there is no response. Nice try to look like you're doing something to improve your service but it's a load of bologne.

April 12, 2021

Sales experience went OK, but the after sales finance support is the worst. Once they have your money dont expect them to help you in any way shape or form. I have been trying to cancel two contracts wit More

by PRaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bradley Hall
Apr 27, 2021 -

Roseville Chevrolet responded

This is disappointing feedback to read, as we expect our team to provide attentive, top-notch service through every step of the process. I appreciate your positive words about Brad but would like to sincerely apologize for any inconvenience or frustration regarding your financing. I want to ensure that your concerns are addressed as quickly as possible. I will look for your contact information, but please feel free to give me a call as well. Thank you, Stephanie Shovelton - Customer Relations Manager - 916-788-8799

March 30, 2021

Bought a 2021 on Saturday and it was towed back on Monday as a 100% disabled vet I was so disappointed in service and care More

by Don’t buy from JLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamal Saries
Apr 27, 2021 -

Roseville Chevrolet responded

This feedback is concerning to read and I apologize that you have had a negative experience. We expect better for our valued guests and I would like to do what I can to assist you going forward. Would you please consider giving me a call at your earliest convenience so we can discuss this together? Thank you, Stephanie Shovelton - Customer Relations Manager - 916-788-8799

Apr 28, 2021 -

Don’t buy from JLS responded

How come you can’t help people when they bring it to your attention right away? Why is it after they leave a review? Well it seems that is helpful to leave these reviews because I have already had people say my review has helped them make their choice ... maybe you should have offered something for putting me out is stead of just saying call roadside service. Just terrible

March 05, 2021

Bought a new 2021 Silverado from here and got scammed out of my 7,800.00 deposit by Kyle the sales manager. Worst experience ever! More

by nina.fike
Price
Recommend Dealer
No
Employees Worked With
Ronny and Kyle
Apr 27, 2021 -

Roseville Chevrolet responded

Nina - This feedback is extremely concerning to read. It is never the intention of our team to mislead our customers, so I would like to learn more about what happened here and see what I can do to help. Would you please consider reaching out to me directly at your earliest convenience? Thank you, Joy Sanders - CSI Manager - joys@chevyworld.com

February 13, 2021

this guy rules! he is really knowledgeable, and accommodating. I was really impressed, and appreciative of his patience. thanks again brian for all your help! More

by dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Difede
Feb 15, 2021 -

Roseville Chevrolet responded

Dave - Thank you for the rave review of Brian! We are so happy to hear that he could assist you, and we appreciate you taking time to share this feedback. Hope to see you again at John L. Sullivan Chevrolet!

January 03, 2021

I got totally screwed ! Paid 40,000 for my certified 2018 Silverado then find out it is only worth 32000,00 on Kelly Blue book ! They tricked me on financing and end up with 5.99 interest rate after they di More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kellen Greene, Kenny Brizendine
January 01, 2021

Horrendous experience.I was promised a vehicle would be Horrendous experience. I was promised a vehicle would be “put in the back for me” and reserved so no one else would buy it. When I arrived Miguel lef More

by calebm777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Castro
January 01, 2021

I bought a truck from this dealership and it took over three weeks for them to get all the info to the bank. Due to the lack of professionalism and being organized and having one person talking to the cus More

by shoot4dreams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Dyson, Brandon Wood, Ron Hutcherson
December 17, 2020

Robert in the Service Department is professional. He knows automobile service. I have been taking my Chevy Volt to John L. Sullivan since 2016. Always a positive experience. Great team of employees. More

by w.scrivani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in Service
Dec 17, 2020 -

Roseville Chevrolet responded

Thank you for stopping by to commend Robert! We are thrilled to hear that he's helped keep your Chevrolet Volt running safely over the years, and we really appreciate your kind feedback about our team. Have a great day!

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