Roseville Chevrolet

We didn't go in to the dealership to actually buy a new vehicle, just to look. But, we found our new Chevy pickup waiting for us on the lot. Arash and Jim were great. No high pressure, no demands, n new vehicle, just to look. But, we found our new Chevy pickup waiting for us on the lot. Arash and Jim were great. No high pressure, no demands, no attitudes. They let us figure out that our new pickup belonged in our driveway. Kuddos to both of them for their approach! If I had any complaint about the process, it would be that we had to wait way too long to finalize the paperwork because their management and finance staff were very busy. More

I really liked my experience at John L. Sullivan, Internet Sales Franklin Torres was awesome. We had to go to Marysville to get the Jeep, but it was a very nice sweet ride, plus it gave me a chance Internet Sales Franklin Torres was awesome. We had to go to Marysville to get the Jeep, but it was a very nice sweet ride, plus it gave me a chance to feel the car. I live in Elk Grove, and I would in a heart beat go back to John L. Sullivan to get another car or recommend this place. Not only are they friendly, but they are so helpful. I asked for water, and the sales manager gave me and my dad water bottles and told us there was a water cooler for more water. Everyone I spoke too, even the receptionists were very helpful and friendly. When it came down to the price there was no pressure I laid down what i was going to pay and Randy said let me see what I can do, and he did it. I love my Jeep and I love the experience I had here. The only thing that I did not really like, but I still gave it 5 stars, were the finance person. He was friendly, but he kept going and going and going about me getting an extended warranty. I think after the 1st time I told him no Thank You, that would have been enough. That's the only thing, but I still did not lower the rating, because the sales people and the staff were awesome. Have a super day More

It was a pleasure working with John. From the very first email we sent him to walking out of the dealership with our new car he was attentive and helpful through the entire process. After receiving our emai email we sent him to walking out of the dealership with our new car he was attentive and helpful through the entire process. After receiving our email John called us to answer any questions we had and stayed in touch with us as we did our research. John was not pushy, but consistent in his communication. He personally inspected the condition of the car and reported his findings to us. Since we live 2 1/2 hrs away it wasn't possible for us to make the trip up to Roseville just to inspect the car. We trusted John and his expertise to check the condition of the car and help us finalize our decision. Once we narrowed down our choices between the car at John Sullivan and another dealership we told John we were leaning toward the vehicle at Sullivan. He put a 24 hour hold on the car for us. When we made our decision we then had to schedule the drive to pick up the car. John worked out all the details with us so we knew exactly what we needed to bring with us in order to fill out the paperwork. We called him from the car on the way there and he saved us time by getting all the relevant information from us over the phone before we arrived. Once we arrived John had all of our paperwork ready to process, he filled our gas tank for us and even bought us dinner because our wait to meet with the financial agent ran a little long and I hadn't eaten all day. He made an otherwise long and tedious day bearable through his upbeat attitude, his ability to put you at ease, his thoughtfulness and professionalism. John went above and beyond for us. Now we have a car we love!!! Thanks John. More

I had the best purchasing experience with Chris Kircher. I was approved the night before picking up my car the next day. He was very personable and professional that made me feel very important and spe I was approved the night before picking up my car the next day. He was very personable and professional that made me feel very important and special. Just a great person all around. Thank you again for working with me and getting me in and out, within an hour and a half. Keep up the good work. Donna More

I had to file bankruptcy recently, but I still needed a car to drive. I thought I would need to buy an unreliable car from a private party because of the bankruptcy. Mr. Kircher contacted me after I applie car to drive. I thought I would need to buy an unreliable car from a private party because of the bankruptcy. Mr. Kircher contacted me after I applied online for financing. He explained the process to me and we worked together to find something that fit into my budget and could get financed. This work was great, but what set this dealership apart from others is their willingness to work for me. I live over three and a half hours from the dealership, so at 5 pm when I spoke to Mr. Kircher I asked when could I come in to look at a vehicle he suggested. It was a certified pre-owned car with a service plan that takes care of routine maintenance for the first two years, in addition to the manufacturer warranty that is still left. He was willing to stay later that night for me and my family to drive in to look at the car. There was no guarantee of a purchase and yet he stayed. Once I was at the dealership, past 9 pm, no person made us feel rushed. The whole process was efficient and Mr. Kircher already had most of the paperwork done. Everyone was very friendly and the process was done in a little over an hour. Although I did not like the interest rate, realistically I cannot complain because it is my situation that calls for the high interest. If this dealership treats me this good, in my credit situation, I can only imagine how well they would be when my credit improves. More

My husband and i decided to shop on line for a new car and knew that we wanted a Chevy Malibu. I am always hearing about John L. Sullivan so we thought we would start there. We meet Byron on line and he c and knew that we wanted a Chevy Malibu. I am always hearing about John L. Sullivan so we thought we would start there. We meet Byron on line and he called us. We told him what we were looking for and our situation and he immediatley jumped in to help. He was very friendly and helpful with filling out the necessary forms on the computer the night before we went in the next day. When we arrived to the dealership he had our car already out front and was there to greet us with a handshake and smile. He made us feel very comfortble while we waited as he got all the paperwork in order. After about an hr. or so Byron came and told us everything was in order and the car was ready! We feel that he was not only a true and honest salesman but that he has become a friend. Thank you Byron for making our experience as pleasent and easy as possible. Ken & Lisa Marks More

I will reccomend this dealership (as it was reccommended to me) to everyone that I know is looking for a new or used Chevrolet. Jose was awesome! Great car salesman to work with, I didn't feel pressured, r to me) to everyone that I know is looking for a new or used Chevrolet. Jose was awesome! Great car salesman to work with, I didn't feel pressured, rushed or uncomfortable. Shopping at John L Sullivan was a great experience. More

I had a vehicle in mind and started with an Internet search. My search lead me to a dealership in Concord + Roseville Automall. Both Internet salesmen replied to my inquiry within minutes. Franklin, search. My search lead me to a dealership in Concord + Roseville Automall. Both Internet salesmen replied to my inquiry within minutes. Franklin, however, indicated he had the vehicle, he would be there until 7pm n suggested a test drive. Since I had already a preapproval n had all #'s I drove on in. The 2008 GMC Acadia had the best price and best options but Franklin made the package even sweeter.....added LoJack, additional warranty, dent repair, gas fill, detail. He made this a very simple, easy, fun experience. I am still grinning! Thank You Franklin....it was great meeting with you and as a woman shopping alone I appreciate your total professionalism! More

June 7, 2013 TO WHOM IT MAY CONCERN: June 7, 2013 TO WHOM IT MAY CONCERN: Back in December my daughter purchased a 2006 Toyota Solara from Toyota at the Roseville mall June 7, 2013 TO WHOM IT MAY CONCERN: Back in December my daughter purchased a 2006 Toyota Solara from Toyota at the Roseville mall that had over a 100, 000 miles on it and she is currently making payments on this vehicle. She was given a 90 day warrenty. Well about a week and a half ago we took the vehicle back to the dealership because the heads were leaking and according to the mechanics at Roseville Mall the car had a blown head gasket after only five months and it was gonna cost my daughter about 2500.00 to fix. My daughter is only twenty five years old and has a small child to raise. The dealership said that they were sorry this happened, but that there was nothing they could do because the warrenty had expired. At this point my daughter was upset and we were also upset because we were not able to help her. Her boyfriend made a call to the main office. And to our surprise received a call back from John L. Sullivan himself. Mr. Sullivan set an appointment for my daughter to bring her car back to the Roseville Mall and to be fixed at no charge! We could not believe it, he made it right. I would absolutely by a car from John L Sullivan and you can bet Ill be telling all my friends and family about this. Thank You John L, Sullivan Sincerely Lorri Kilgo Olivehurst, Ca More