Roseville Chevrolet

EPIC EXPERIENCE! Angela,Ken & Sam we’re so nice & welcoming! I felt compfortable & no pressure at all,they made me feel like a VIP & answered all my questions about h Angela,Ken & Sam we’re so nice & welcoming! I felt compfortable & no pressure at all,they made me feel like a VIP & answered all my questions about honestly & respectfully! I will definitely be back for my next vehicle! Thank you all,again! More

Wasted time, people not knowing what they were talking about This was my first car purchase from a dealer ship. Though my family has purchased many, many cars from John L. I can honestly say without a doubt this This was my first car purchase from a dealer ship. Though my family has purchased many, many cars from John L. I can honestly say without a doubt this has been the worst car buying process i've ever had. We started the day at the dealer ship at 3:30 and did not leave the dealer ship until 10;30 at night. Just that time period is ridiculous when I have a 730+ credit score and qualified for the 0 APR. First I'd like to say that Roman our sales guy was great, he was knowledgeable, kind, and was a great guy. But my issues were not with the sale, we came to the dealership knowing exactly what car I was going to purchase. We then sat for an hour just waiting for anyone to help us in finance to discuss money. I traded in my truck and was very clear that I had a private sale that I could sell it through for a set price and if they were not going to beat that then please don't waste my time and let me know. It wasn't until 2 hours of sitting and going back and forth of them accepting my request of the agreed on price for my trade in. Able then came out and we discussed the guidelines of the trade in. I had parts that I needed removed from the truck in order for me to trade the truck in. our negotiations with Able were fine, nothing extraordinary he was working with many other people we could tell that he was busy and no one person was being shown exceptional customer service. At this point were exhausted its 8:30 and were done. We asked if we could leave the keys and go grab some dinner and come back for the financing because we were still waiting. We were then told that it would be 25 minutes and we would be out. This was a sad excuse. We were basically held hostage at the dealer ship for another hour and a half, even after we asked if we could take the sales man with us to ensure that we would return. We were once again turned down and told some other empty excuse to get us to stay. At this point I'm livid I've been here going on 6 hours, I'm hungry i work at 5 am the next day. I simply ask to have the floor liners thrown in for free with the car because of my discomfort and was blatantly told NO many times. Doing financing with Robert should have been a painless encounter. My credit is great, I put $10,000 down on the car we should have been able to sign the papers and leave. We had to page Able multiple times for him to describe what this reverse due bill was and when he came in he tossed a paper on the desk with an attitude. Robert was flustered. I understand it was his second day back in finance but this is ridiculous. My biggest thing is please do not tell me a time line, date, or something if its not going to be right. Id rather you just tell me I do not know. Don't blow steam at me. Finally we get out, I ask one more time for the floor liners and once again I'm told that not something plausible. All i was asking for were mats and i would have been accepting of the whole ordeal but clearly customer service is not the main focus at John L. We were a purchase and after that deal was made it was VERY clear that, thats where the service ended. When we went to walk through the car after detail it was now past 10 and very clear that all the workers were wanting to go home. I was pressured for my walk through and things were missed and I'm left with factory knicks and smudged hands marks from mechanics on the interior because i was not able to properly walk the car before accepting it. This is not the end, though I wish it had been. I would be told that the trade in check would be sent to my address and when i received that to bring it in to sign it over to the dealership for my down payment and for the surplus back. I get a call last Friday by Robert once again that I HAVE to be in by 10 tonight as they received the check and it needs a signature or the financing will fall through. Im out of town for the weekend and cannot come in. We had yet heard any update on my parts that were on the reverse due bill and quite frankly I assumed I would never see them again. I had later received a call from the parts department wanting to set up an apt to have me bring in the truck that John L had to have the parts taken off. I understand this is a petty thing, but it truly shows the lack of communication before bugging a customer in the middle of the work day. On Sunday when I was able to come into the dealership to sign the check over I was greeted by Robert. He was all over the place, I was first told that we wouldn't get the parts today because they are locked away in a storage unit and that we would have to wait for a sales guy to bring them to us in a few days. Of course plans change again because in this process I'm told many things just to "appease me" but they often changed. He then told us that we could follow him to the storage unit to receive the parts. So now I'm driving to the Toyota dealer ship to get keys to the storage unit following Robert and then over to the storage unit where I had to carry my own parts out the unit and into my car. Maybe I have a different understanding of customer service where I thought that if someone was expecting me to come to sign a check and receive my parts they maybe someone would have already got them and brought them to where I was going to be, I was mistaken. It was then that while caring out a large piece of metal from the unit that my mothers car was hit with the metal that Robert was holding. Yes, it knocked it but did not leave a huge gash and was promptly buffed out at the chevy dealer but it's the principal that we were going to have to deal with yet another in convince. Overall I got my parts and my car after three trips to the dealership later when I'm located an hour away. I will still need to make another stop to grab my refund check once the dealer receives my pink slip. This couldn't have been more of a cluster, the poor communication shined and the customer service was lacking. My biggest set of advice would be to please please have your employees understand that if you don't know an answer to a question just say that. Don't lie, or tell me something just to give me an answer. I will not be returning to John L to buy a car, or to use the service plan that I purchased because i really can see depending on another person to do their job. Ive wasted more than enough of my time at this dealership. More

Oil Change Matt help me he was very considerate. I came in for a standard oil change, They found an oil leak. Matt scheduled me for appointment. Matt help me he was very considerate. I came in for a standard oil change, They found an oil leak. Matt scheduled me for appointment. More

Timely, No upsell pressure, shuttle service too and from Best service from dealer in years. Glad I went back. Great customer service from all much better than a non dealer service and $200 cheaper. Best service from dealer in years. Glad I went back. Great customer service from all much better than a non dealer service and $200 cheaper. More

Friendly sales person and nice enviroment. They workef with me to get the car I wanted, and he got me a affordable payment for my new car. Finance person was able to get me s better price. They workef with me to get the car I wanted, and he got me a affordable payment for my new car. Finance person was able to get me s better price. More

Very Pleased Removed a screw from tire. They took care of the tire and washed my pickup. I was very pleased and will return for future service. Removed a screw from tire. They took care of the tire and washed my pickup. I was very pleased and will return for future service. More

Just an amazing salesman and services. My husband and I went in to just take a look at all the different kinds of Chevrolet Camaro‘s, but drove home in a new vehicle. Our salesman, J. was s My husband and I went in to just take a look at all the different kinds of Chevrolet Camaro‘s, but drove home in a new vehicle. Our salesman, J. was such a great help in us choosing our new car. When we saw the yellow 2017 Camaro, we knew it was the one!! And We went home happy and will be coming back. Thank you. More

Fast and friendly There were alot of Vehicles there when I arrived. I thought it would take a long time to get my scheduled service done. In fact they were very fast I There were alot of Vehicles there when I arrived. I thought it would take a long time to get my scheduled service done. In fact they were very fast I was in and out in less than an hour. Great job and very courteous! More

Great Times! Thank you for such a wonderful experience!! Made an appointment, checked vehicle in went over what was to be done, they did work! I picked vehicle up Cleaned just a few water spots is all!! Grea Made an appointment, checked vehicle in went over what was to be done, they did work! I picked vehicle up Cleaned just a few water spots is all!! Great times and a wonderful experience!! Thank you!!! More

Great So awesome I’m so happy with my car I don’t feel like I got haggled or overpriced payments love this dealership great customer service as well thank y So awesome I’m so happy with my car I don’t feel like I got haggled or overpriced payments love this dealership great customer service as well thank you so much for my first car Chevy Automall !! More