Roseville Chevrolet

Friendly service, disappointing results Everyone was friendly service is usually good however this last time trash was left in my truck and a plastic part was broken off and left for me to f Everyone was friendly service is usually good however this last time trash was left in my truck and a plastic part was broken off and left for me to find. More

It was an AMAZING experience. I had an amazing experience at this dealership. I had an appointment with Max Nelson and I was very impressed. He is very professional but also knows I had an amazing experience at this dealership. I had an appointment with Max Nelson and I was very impressed. He is very professional but also knows how to make his customers feel comfortable and welcome. He helped me tremendously and explained everything to me, this was my first timtime financing a vehicle and I ended up leaving the lot with a BRAND NEW vehicle which i wasn’t expecting so I’m extremely happy and satisfied about that. I love this dealership and I will definitely be recommending it to everybody and will make my future purchases from here. Thank you for this experience! More

Great service Miguel Castro was very helpful, he quickly understood what we were looking for and show us several options. And a plus he is bilingual so my partner Miguel Castro was very helpful, he quickly understood what we were looking for and show us several options. And a plus he is bilingual so my partner felt very comfortable on communication. We end it up with the car we want it and very happy! More

LengthyToo many prople to deal with Too many people to deal with. Starts with a sales rep. Then a financial rep. Then to a financial manager to sign papers. Another trip to sign papers a Too many people to deal with. Starts with a sales rep. Then a financial rep. Then to a financial manager to sign papers. Another trip to sign papers again. Then another trip to spend an hour waiting to sign papers again that weren't ready and had to come back a 4th time to see yet another financial manager. Final out come was acceptable. Everyone we delt with was friendly so it made for successful business arrangement but was lengthy. More

EXCELLENT I pulled up and was greeted right away. Was shown around to locate the cafe and restrooms as well as other options for seating. I did not have to wait I pulled up and was greeted right away. Was shown around to locate the cafe and restrooms as well as other options for seating. I did not have to wait long at all. My service guy Mark was very pleasant and professional! LOVED THE SERVICE! More

Best Customer Service Matt was on top of everything. He listened to my requests and questions and had instant answers and help. There are plenty of comfortable places to wa Matt was on top of everything. He listened to my requests and questions and had instant answers and help. There are plenty of comfortable places to wait while my car was serviced and I enjoyed some food from the cafe. More

Highly recommend Love the service I receive every time, always buy my cars and have my service completed at your dealership. Friendly staff and excellent attention to Love the service I receive every time, always buy my cars and have my service completed at your dealership. Friendly staff and excellent attention to detail More

Absolutely Awesome I took my 2015 Chevy Spark in for an oil change and an all points maintenance check . Mark was my service person, he made sure to check on my warranti I took my 2015 Chevy Spark in for an oil change and an all points maintenance check . Mark was my service person, he made sure to check on my warranties for me. He was very professional and friendly. My car was ready to go one hour later, all shiny and clean! More

Finding our missing piece Our experience at Chevy was great. Chad helped us out and made it feel very natural. There was no pressure to buy. He eased all concerns about my trad Our experience at Chevy was great. Chad helped us out and made it feel very natural. There was no pressure to buy. He eased all concerns about my trade on value. The dealership really worked with us to get the price right. We were able to walk out of the dealership in a few hours with a new Chevy Traverse. We could not be happier with our investment! More

Not happy and will not return Well after a great start to this visit it went down hill. My service writer had her days off so contact was transfered to another employee. After leav Well after a great start to this visit it went down hill. My service writer had her days off so contact was transfered to another employee. After leaving messages and calling multiple time then having to get mad about the state of never getting a return call I was finally called back. When trying to get to the bottom of why I was being charged a diag. fee for work that was covered under my warranty I had to call the warranty service multiple times and attempt to talk to the service writers also it wasnt until the last time was I told the "truth". Apparently my warranty wouldnt cover a 1 hour pressure test according to Kayla. Which is also a bit long for a pressure test along with, which was removed thankfully, a one hour brake inspection that is free anywhere in town. Kayla removed the brake inspection test because we agreed we both had different views of what that was suppose to be. So what still remained was a pressure test that was also nowhere on my bill and wasnt listed on the request to the warranty service as part for remebursment according to the warranty service. So on top of 4 days of frustration with trying to get to the bottom and being told just a little bit more to the story each time makes it seem like somebody didnt do something and was covering their xxx. Also the car was suppose to be washed again and someone broke the key chain that was on the key and just dropped it in a cup holder not mentioning anything about it. I only found out when I got gas. The key chain was a gift all be it just a key chain it was the fact it wasnt mentioned. All and all I will never use or visit this dealership for service or future purchases. The amount I had to pay is not the problem it was the unprofessionalism and lack of communication that was provided that has set me to not only not return but not recommend this service to anyone. Not to bad mouth or be upset about the whole thing it seems so far that the work provided is great and the mechanics are spot on. More