Roseville Chevrolet

Satisfied Customer In my venture to purchase a new car, I visited John L. Sullivan Chevrolet in Roseville. My first impression was the pleasant attitude of the Sales s In my venture to purchase a new car, I visited John L. Sullivan Chevrolet in Roseville. My first impression was the pleasant attitude of the Sales staff who promptly greeted me and offered to assist my effort to find the right car. The buy-process negotiations were a pleasant a give-and-take discussion. Personable staff addressed all concerns. Accordingly, I decided to purchase my new vehicle from this dealer. Having heard many horror stories regarding dealer Service Departments, I am happy to share that my experience(s) with Sullivan Service Department ranks among the best. I appreciate the attentiveness I receive upon arrival; the professionalism accorded my concerns; and the follow-on support given to ensure I remain a satisfied customer. I especially appreciate Ashley Pullin, the Service Representative who has gone the extra mile to allay me concerns and help me keep my vehicle in excellent standing. I am happy to share my recent experiences and hope all enjoy the same. Sincerely // DH More

excellent employees i am a satisfied customer. I visted the dealership for service on my 2016 chevy and talk to gordon post on a new car overall he show me a 2018 chevy and i was satisfied with the I visted the dealership for service on my 2016 chevy and talk to gordon post on a new car overall he show me a 2018 chevy and i was satisfied with the new suv thank to gordon on a good purchase. More

Nice people but they need to change their ways I recently purchased a new Volt. I love the car but I'd rather have a root canal than go through the purchase again. My first visit (2 1/2 hours) was I recently purchased a new Volt. I love the car but I'd rather have a root canal than go through the purchase again. My first visit (2 1/2 hours) was with on of the sales people who circle the lot on foot. He was pleasant and helpful but could not find a car that had the features I wanted and said I couldn't order one. Then I send an e-mail to internet sales. They were responsive and helped me through the website and said I could get just what I wanted. I discussed pricing and he said he could give me the price I was looking for. I had at this point gone through the options list and so I made an appointment to sign the papers. That process took over an hour. The real killer was when the car came in 4 months later, it took 3 hours to pick it up! All the people I dealt with were competent and helpful but the process was obviously not set up to make it quick or efficient! They dealer is not worse than others but the whole process needs to change! More

Fantastic Staff was very friendly and helpful. I received a great deal that fits with my budget and I wasn't pressured into buying anything. Highly recommend Staff was very friendly and helpful. I received a great deal that fits with my budget and I wasn't pressured into buying anything. Highly recommend More

poor attention to detail. We had the first appointment of the day at 7: AM. We dropped the truck off the night before. The sevice manager never called until I called at 11:30 f We had the first appointment of the day at 7: AM. We dropped the truck off the night before. The sevice manager never called until I called at 11:30 for a status.we had been leaking oil because the last time we had an oil change the filter was installed wrong. No appoligy was given. At least this time they actually washed the truck although apparently only the hood and doors. Brake is sqeeking still although we were told it isn't. Over all very poor service. More

Best salesman ever We had a great experience with our salesman Juan. He was awesome. Because of him we will come back and buy our next car there We would like talk We had a great experience with our salesman Juan. He was awesome. Because of him we will come back and buy our next car there We would like talk John l sallivan or the General Manager. We will be up there on Tuesday this week for service work. Please make time to talk to Me and Mark More

Expect a differnt price then your were quoted Was quoted $5,000 less that what I was billed at. I upgraded on the warranty which I understand cost more but the hided fees got me. I signed the pape Was quoted $5,000 less that what I was billed at. I upgraded on the warranty which I understand cost more but the hided fees got me. I signed the paperwork and understood what I was buying but would have been nice to know what the real price was before I came in to buy the car. More

Overall Very Good Service I have had my vehicles serviced by John L Sullivan many times in the past. I have been overall very happy. This time a little glitch after my tires I have had my vehicles serviced by John L Sullivan many times in the past. I have been overall very happy. This time a little glitch after my tires were rotated one of the sensors didn't work and I had to go back to the dealership to have it reset. It was inconvenient, but the overall service was very good. More