Rosenthal Acura

BAD Customer Service Bad customer service by the service department, they took 3.5 hours for an oil change. I will never come back for any service again. Bad customer service by the service department, they took 3.5 hours for an oil change. I will never come back for any service again. More

New car purchase Tyler Ballerini was excellent to work with. He was extremely knowledgeable about the TLX I was purchasing. Tyler answered all questions and demonstra Tyler Ballerini was excellent to work with. He was extremely knowledgeable about the TLX I was purchasing. Tyler answered all questions and demonstrated patience as I was deciding. He kept me well informed and took time to explain different options about the TLX. I would highly recommend him when you purchase a car at Rosenthal Acura! More

Larry Pinto is Awesome and the reason we keep coming back!! My spouse and I have purchased over half a million dollars in cars from Rosenthal Gaithersburg. We've contemplated BMW, Bentley, and Mercedes, but at My spouse and I have purchased over half a million dollars in cars from Rosenthal Gaithersburg. We've contemplated BMW, Bentley, and Mercedes, but at the end of the day, it was Larry Pinto who kept is loyal to not only the Acura Brand, but also the Rosenthal Brand. He's very thoughtful, trustworthy, and keeps one's best interest in mind and heart to ensure the best experience financially and overall. MW More

Larry Pinto makes buying a car a great experience! I have bought 3 vehicles from Larry Pinto. In the past, buying a vehicle was such a hassle . Larry makes it so easy. He is honest and up front . He I have bought 3 vehicles from Larry Pinto. In the past, buying a vehicle was such a hassle . Larry makes it so easy. He is honest and up front . He has a great personality and truly loves his job. Ask for Larry Pinto when you are ready to buy an Acura. You will be amazed at how easy the process can be when buying a vehicle from Larry Pinto, More

Dishonest Diagnosis I brought my RDX in for diagnosis of a stuck moon roof - the Acura signature problem. Recommended for a $1,700 bogus repair. The customer service side I brought my RDX in for diagnosis of a stuck moon roof - the Acura signature problem. Recommended for a $1,700 bogus repair. The customer service side was ok but the technicians were not trust-worthy, which rendered everything a shame on their part and a waste of half a day of my time plus $135. They should be brought to court. More

Great experience I bought my first SUV in Rosenthal Acura and I had great experience with sales person (Larry Pinto) and other people involved. Larry is very passionat I bought my first SUV in Rosenthal Acura and I had great experience with sales person (Larry Pinto) and other people involved. Larry is very passionate with his customers. He does not rush or force anyone to purchase but once you decide to buy one, he takes his time to explain about cars. He also helped us bargain a little. Highly recommend him as a sales person. More

great car buying experience great experience....nice working with Mr. Sam Boma. The whole process was less intimidating and friendly. Sam worked with us to get our targeted pri great experience....nice working with Mr. Sam Boma. The whole process was less intimidating and friendly. Sam worked with us to get our targeted price point. More

Awesome, seamless.. Best purchase experience to date Absolutely flawless process. Walked into the dealership considering several models with an interest to eventually buy a new car within a month or two Absolutely flawless process. Walked into the dealership considering several models with an interest to eventually buy a new car within a month or two. Worked with Benjamin Amin, who was so accommodating and attentive to all family members present. I did not feel any pressure or commitment to buy like many other salesmen I have dealt with in the past. Benjamin tried to cater to what I was looking for and showed me the new 2016 ILX as well as the 2015 TLX. I felt very comfortable with my interaction. Received a great offer (compared to prices on truecar.com) without any haggling. Closed the deal within 3 hours and did not have any second thoughts. The color of the car was not available on lot on that first day, but Benjamin (and manager Rubin) were able to get what I wanted within 48 hours. Both Benjamin and Rubin have also had the courtesy to follow up with me several times since driving off the lot to see how the car is performing and answer my questions. Family atmosphere and look forward to doing business with Rosenthal Acura in the near future. More

Overall Excellent dealer! I would like to express that from the beginning, my sales associate Larry Pinto has provided excellence in his performance. He is very knowledgeable, I would like to express that from the beginning, my sales associate Larry Pinto has provided excellence in his performance. He is very knowledgeable, committed, patient and always available. Therefore, I wanted to take this opportunity to deeply THANK HIM for his excellence! With this said, I highly recommend him. Furthermore, in service Kudos to Adams! Always making sure the vehicle is up-to-date. More