Rosenthal Acura

Consultant Ned was very professional We just purchased a used Lexus RX350 and the salesman, Ned Imaniyan, was very patient, professional, and thorough. I would do business with Ned again. We just purchased a used Lexus RX350 and the salesman, Ned Imaniyan, was very patient, professional, and thorough. I would do business with Ned again. More

Attempt to bait and switch Partly this is my fault of being gullible and not believing what I was seeing but I blame the salesman for being dishonest. I looked online at a used Partly this is my fault of being gullible and not believing what I was seeing but I blame the salesman for being dishonest. I looked online at a used car late in the evening and I double checked in the morning but the vehicle was no longer on the website. I emailed the used car salesman in the morning to check if the car was still available and he verified it was there. I told him that I would be there in the afternoon and that I would call and email him to give him an ETA at the dealership. I emailed him and left him a voicemail that I would be there in an hour. Left DC in heavy traffic (actually took 1 hour 15 minutes with an accident on I-270) and 5 minutes away from the dealership, the used car salesman calls me up and told me that the car was just sold an hour ago. I understand it is "first come, first serve" on used cars but I should have known better with all the signs of the car being sold the night before. I made a U-turn and never ever set foot on the lot. Of course the salesman said that he was "honest" and he would not ever do this to any customers. Then he had the audacity to tell me that he had other used cars on the lot to look at that was in my price range. How can I buy a car from a salesman that I can't trust? This is one of many ways of baiting and switching in the car industry that gives it a bad reputation. If I wasn't on a budget and wanted a new car, I would have used Costco's car buying services without the haggle of prices. Again, I take partial blame for this one but if I had an employee working under me that uses unethical methods to get a customer in the door then that employee wouldn't be working for me any longer. Maybe this is how the management of Rosenthal Acura train their employees but I will never ever set foot in this dealership or recommend them to my worst enemy. More

WILL NEVER RETURN Used car sales will nickel and dime you by the hundreds....Very disappointing experience attempting to purchase a used car. First, we were lowballed o Used car sales will nickel and dime you by the hundreds....Very disappointing experience attempting to purchase a used car. First, we were lowballed on our trade, CarMax offered $3000 more, so we since we liked the car they had, we took our trade to CarMax and came back with a check ready to buy (losing trade in tax benefit). Mid-way through the salesman starts adding in the $299 dealer processing fee (which I get, they all do) then unannounced, adds in a $495 vehicle reconditioning fee (note: this reconditioning fee was not documented anywhere on their website or Cars.com) That was a deal breaker and the sales manager rudely would not budge, he says everybody pays that, well, I guess everybody except me :) So if you consider purchasing a car from Rosenthal Acura, plan to add $800 or maybe more to their advertised price. We won't be back. More

Excellent salesman We had a very pleasant experience with Larry Pinto at Rosenthal Acura in Gaithersburg, MD. He was very pleasant and was not pushy in trying to get us We had a very pleasant experience with Larry Pinto at Rosenthal Acura in Gaithersburg, MD. He was very pleasant and was not pushy in trying to get us to purchase things that we were not interested in. I would recommend him to anyone interested in purchasing a vehicle from Rosenthal. More

Rude and huffing on the phone. I called early on a Monday morning and talked with Adam in Service about a problem I was having and asked him to check if I still had warrenty coverag I called early on a Monday morning and talked with Adam in Service about a problem I was having and asked him to check if I still had warrenty coverage. He was very impatient (long sighs!) and gave me all the reasons this was a difficult request, no guarantee of coverage and a difficult problem to solve (turned out to be a simple setting adjustment, made free of charge at the Naples Acura). I will consider buying a my next Acura from another dealer. More

Excellent experience with Larry and Rosenthal Acura We purchased an Acura ILXfrom Rosenthal Acura over the holidays. It was a wonderful experience and we got a great deal from Larry Pinto. This was our We purchased an Acura ILXfrom Rosenthal Acura over the holidays. It was a wonderful experience and we got a great deal from Larry Pinto. This was our second Acura purchase from Larry at Rosenthal and similar to our first purchase, this experience was also a smooth process. Thanks Larry and Rosenthal Best Regards Surenchal Varma More

Always good luck at Rosenthal Acura I have worked with this dealership for more than twelve years. My sale associate is Larry Pinto, who is nice, friendly and helpful. He doesn't push an I have worked with this dealership for more than twelve years. My sale associate is Larry Pinto, who is nice, friendly and helpful. He doesn't push and always works with you. It's fun to go on a test drive with him. The service has always been top-notch as well. My service reps, currently Shannon, have always looked out for me. I highly recommend Rosenthal Acura. More

Sales excellence We are owners of a 2007 Acura TL and we're looking to trade and purchase either a new RDX or Lexus 350. Larry Pinto gave us all the fine new features We are owners of a 2007 Acura TL and we're looking to trade and purchase either a new RDX or Lexus 350. Larry Pinto gave us all the fine new features if the TLX as well as a test drive. He is professional and accommodating in every way. Larry was able to give us the best price for our trade in, color inside and our that we wanted along with a loan rate that worked with our budget in mind. Our choice was literally a coin toss but my wife liked the inside appeal of the competition. Thanks again to Larry for being through and understanding in our choice. More

Just purchased 2017 Acura RDX I would like to compliment the entire Rosenthal Acura team - from Larry Pinto (the most committed and professional salesperson I have ever worked with I would like to compliment the entire Rosenthal Acura team - from Larry Pinto (the most committed and professional salesperson I have ever worked with), Ruben in sales as well and the service team. The a/c in my old car gave out, a true problem in the middle of July, and I needed to get into a new car very quickly. Larry, Ruben and others worked effectively and quickly to locate exactly the car I was looking for at another dealership and had it at Rosenthal within a couple days. We reached agreement on price and trade in quickly. An excellent experience overall. More

Best Acura Dealer in Maryland Great dealership with huge selection of vehicles. Larry Pinto was the most helpful and energetic salesman we have ever had the pleasure to deal with. Great dealership with huge selection of vehicles. Larry Pinto was the most helpful and energetic salesman we have ever had the pleasure to deal with. His knowledge and helpfulness was beyond compare. Larry will always work on your behalf to get the best pricing possible. Larry Pinto and Rosenthal a winning combination! More