Rosenthal Acura

Larry Pinto is THE BEST I have used this dealership through five automobiles over the last 15 years, and my late husband used them for nearly 10 years before that. Larry Pint I have used this dealership through five automobiles over the last 15 years, and my late husband used them for nearly 10 years before that. Larry Pinto has always been my sales person and I would never go anywhere else. Ever. He gets me the best car for my lease needs every three years, and he gets me the greatest price every single time. He would bend over backwards to do anything for me that I need during the course of my leases, as well. Furthermore, I always get my car serviced here, and the service department is totally professional and well-run. I have only good things to say about this dealership. More

New car purchase 2018 July I searched multiple Acura dealership and ended up with Rosenthal and Larry Pinto. Larry was very professional, accommodating with scheduling and stay I searched multiple Acura dealership and ended up with Rosenthal and Larry Pinto. Larry was very professional, accommodating with scheduling and stayed late to complete sale. This was a very easy negotiation and painless transaction. More

Excellent Sales Experience Received best prices and excellent customer service from Alan E. in Internet Sales at Rosenthal Acura. It was worth the drive from Baltimore! I needed Received best prices and excellent customer service from Alan E. in Internet Sales at Rosenthal Acura. It was worth the drive from Baltimore! I needed to finalize my purchase decision at the dealership (model and color), and Alan was helpful and patient. I have purchased cars for family and friends for over 30 years. I am very particular, and give Alan my highest recommendation. Also enjoyed working with Walter O. (Sales Manager). More

Bait and Switch trick Good inventory but also good amount of typical salesmen tricks. In my case, I got the "Bait & Switch" trick. I spent an hour with Solomon negotiating Good inventory but also good amount of typical salesmen tricks. In my case, I got the "Bait & Switch" trick. I spent an hour with Solomon negotiating specific car that he claimed they had. I shook hand with Solomon and his boss Walter on the deal. We even started signing the insurance and credit paper when they called me to the outside and informed me that the car we have signed on doesn't exist anymore. Instead they offered me upgraded one that "just happened to be parked at the main entrance" for "just extra 2 grands". I left and didn't take the bait. I called multiple times in the next few days to complain to the management but they declined to take my call and they said that the newer car is their final and only offer to me. Obviously I didn't take it. More

2015 RDX: Fast and Painless, Great Experince Counting this one, I have purchased 15 cars in my lifetime and this was by far the best purchasing experience I have ever had. I dreaded this more tha Counting this one, I have purchased 15 cars in my lifetime and this was by far the best purchasing experience I have ever had. I dreaded this more than going to the dentist, but the staff at Rosenthal were on point and had me in and out haggle free in less than four hours. Joe Mungo will take great care of you and my salesman - Ned didn't play any games or try to up-sell. M trade-in was not low-balled either. Just a great crew there. Give them a shot. I don't think you'll be disappointed. More

Outstanding Service & Experience Have been having my 2013 TL serviced only at Rosenthal since purchase and the quality of service and attention to details has kept it at the same leve Have been having my 2013 TL serviced only at Rosenthal since purchase and the quality of service and attention to details has kept it at the same level of performance and comfort since day of delivery. The entire staff is professional, courteous and very knowledgeable. Jason, my service advisor, is always on top of his came when discussing my service requirements, proactive maintenance and repairs and addressing with patience and sound advice my questions and concerns. He is a true asset to your organization as the rest of your staff! More

Purchasing MDX Good service and the salesperson named Christian was very professional in helping me purchase MDX. He was kind and listened to my needs and communicat Good service and the salesperson named Christian was very professional in helping me purchase MDX. He was kind and listened to my needs and communicated with his supervisor. More

Easy & Educational I had not purchased a new car in 12 years and I was not looking forward to going through this sales process and trying to learn all the new technology I had not purchased a new car in 12 years and I was not looking forward to going through this sales process and trying to learn all the new technology all at once. Alan Eden made the sales process simple so I knew exactly what I was paying out the door for a 2018 TLX A-Spec at a good price. He was very detailed and patient with me on explaining all the new and exciting technology which I did not have in my old Honda Accord 2005. Also, he went over details on maintaining the vehicle which has already changed a good amount since purchasing my last car. Plus, he even recommended a good place close by to get my windows tinted afterwards. Last of all, he followed up with me a couple days after to make sure everything was going fine with the new car. This was a nice touch as a lot of salespeople forget your name once you leave the lot. Altogether it was a great sales experience and would definitely recommend asking for Alan Eden if you want to buy a car from Rosenthal Acura. More

Lasting Impression We purchased and have had our Acura MDX serviced at Rosenthal. Our experience from Larry Pinto our sales rep to all the employees in Service have bee We purchased and have had our Acura MDX serviced at Rosenthal. Our experience from Larry Pinto our sales rep to all the employees in Service have been superior. Great car that has been trouble free for years. More

Unparalleled customer service and experience From the moment I first walked into the store until the moment I drove off the lot with my new car (roughly 1 week later), the folks at Rosenthal crea From the moment I first walked into the store until the moment I drove off the lot with my new car (roughly 1 week later), the folks at Rosenthal created a completely 1st class experience. In particular, my sales consultant, Larry Pinto, was superior throughout the entire process. Larry is the definition of exceptional customer service and integrity. His patience, knowledge, and initiative to go the extra mile just to put a smile on my face is completely unheard of in the industry. During our test drives and discussions, he wasn't concerned with making a sale but clearly more interested in making sure I was happy and had all of my questions or desires met. He arranged multiple test drives on the TLX, introduced me to his team and followed up very quickly with any questions I had. While the quality and performance of the car was naturally the main factor in my purchase, the reason I chose to buy it at Rosenthal was because of Larry and the team. Larry was honest and attentive at each step, with a smile on his own face. When I called him the other morning to say I had chosen which vehicle I wanted to purchase, Larry had already taken care of getting it cleaned, prepped and ready to go the night before (without even knowing I was ready to purchase). When I arrived at the store my new car was shining out front. While we were awaiting the financing team, he offered to buy me lunch or provide me anything I needed. Aside form Larry, John, Tony and Sri were also very accommodating and provided exceptional service throughout the process. They worked as a true seamless team. I could not be more thankful to them for the experience in providing me a car. If you are in the market for any car period, make sure to stop by Rosenthal and visit these folks, you will receive an unparalleled experience. And that experience is what makes purchasing a new car all the more worthwhile. More