Rosenthal Acura

Stopped in originally back in October of 2009 & had a excellent encounter with a sales person (Narinder Singh). I returned with the intention make a purchase of a new MDX & trade in a 2009 vehicle. The excellent encounter with a sales person (Narinder Singh). I returned with the intention make a purchase of a new MDX & trade in a 2009 vehicle. They were not even willing to appraise it. I was told, "it is a high end car & you should go to CarMax & then come back to buy". Then when a day or two passed, a sales manager called & asked why we did not buy. I explained to him what happened, he promised to get me a "great price" on my trade. Then they not meet trade in pricing from Kelly Blue Book! In fact, they were over 4 THOUSAND below KBB for a late model car, still under factory warranty, in MINT condition with only 2000 miles (yes, only two thoushand). Needless to say, I left had 3 written offers for purchases from other dealers. The sad and funny thing is, I got a call from the very knowledgeable and talented sales person (Mr. Singh is truly an asset & the main reason I returned there) yesterday asking me to come back that they would get "almost" what I was being offered elsewhere. Guess what? I took delivery on a 2010 Lincoln last night. Will NEVER go to Rosenthal again & will advise everyone I can to be cautious when dealing with this predatory & unprofessional company. BEWARE. More

I made an online inquiry about a 2007 Acura MDX at Rosenthal Acura. I made an appointment with Jason to come and see the car. After deciding and seeing another car online at the same dealership, I c Rosenthal Acura. I made an appointment with Jason to come and see the car. After deciding and seeing another car online at the same dealership, I called Jason again to test drive the car with my husband. The appointment was for 12pm and the car was ready for me to test drive. After seeing the car in the daylight, I no longer wanted that car, but was open to seeing the other car I had found online. After viewing the second car, it was really what I had wanted and I asked about their loaner program so I could take the car to my mechanic for an inspection before I purchased the car. I was told the plates on the original car needed to be switched to the car I now wanted and it would take a couple of minutes. A couple of minutes turned into an hour and a twenty minutes, while Jason told me three times it's being changed and assisted another customer. During the last twenty minutes of my wait to have the plates switched, I was informed by another saleman who saw Jason assisting me and had told the service guys to speed up the process that the car would be ready soon. When Jason was done with his other customer, I approached and asked how much longer would it take. He seem surprised that I was still there and went back to check. A couple who I had seen walk in and ask to test drive a car were told they found some plates for them and the car they wanted to test drive was ready. At that point I left. They had wasted 2 hours and 20 minutes of my valuable time. I was ready to purchase the second car, but due to lack of service I am now dealign with another Acura dealership. I have yet to receive a call from Jason apologizing or calling to see what happened. This dealership has received the prestigeous Precision Team Award for the last 13 years in a row, which Jason informed me of when he was completing my paperwork. It's very unfortunate that I didn't get that quality service from the Team. More

I had purchased a used vehicle from Rosenthal Acura. After owning the vehicle for three weeks, the vehicle caught on fire due to an engine malfunction. Fire Investigators found the result of the fire w After owning the vehicle for three weeks, the vehicle caught on fire due to an engine malfunction. Fire Investigators found the result of the fire was due to an error by the Rosenthal Acura mechanics. Rosenthal Acura had failed to honor the warranty and stand behind their product. Consumers have options when purchasing their next Acura. Ultimately, I would recommend purchasing from a dealership that is committed to customer service and has ethical practices. Rosenthal Acura fails to meet the expected level of customer service and fails to execute ethical practices. More

With today’s economy and changing times, I am happy to see there is a dealership out there such as Rosenthal Acura that offers excellent customer service. There are a lot of companies who are forgetting t see there is a dealership out there such as Rosenthal Acura that offers excellent customer service. There are a lot of companies who are forgetting that the dealership experience in service is just as important as the service when first purchasing a car. I think a lot of car dealerships are forgetful of this and definitely Rosenthal Acura has raised the bar a little more today. More

The sales consultant was very knowledgeable on the Acura cars and honest in working with me. However, their manager couldn't provide a good selling price that I can accept. Nonetheless, I highly recommend t cars and honest in working with me. However, their manager couldn't provide a good selling price that I can accept. Nonetheless, I highly recommend this consultant for anyone coming to this dealership. More

I experienced truly great service at Rosenthal Acura. I would return there to buy a new car in a second. The salesman spent a lot of time showing me how to use all of the great features of my new TL. He se would return there to buy a new car in a second. The salesman spent a lot of time showing me how to use all of the great features of my new TL. He set up my bluetooth and walked me through the voice activated navigation system too. More

Please go see Steve Shager at Rosenthal Acura, you will definitely have an awesome car buying experience. And they have the best prices on Acura, just recently bought a 2009 MDX from them. Every one in t definitely have an awesome car buying experience. And they have the best prices on Acura, just recently bought a 2009 MDX from them. Every one in the showroom were very pleasnt and helpful too! Very happy customer More

Gaitherburg Acura is a very niceplace to buy a car from. I actualy delt with rosenthal Acura's Internet Sales Manager, but they ussualy refer that sale to their floor sales people. Everything was easy, no p I actualy delt with rosenthal Acura's Internet Sales Manager, but they ussualy refer that sale to their floor sales people. Everything was easy, no pressure and I got the price that was great. If I decide to buy new Acura later, I will definately go with them again. More

I bought my used car from here. It was an Acura TL 2005, they had this great sale on there website. I just clicked on the car I wanted and filled out there credit ap. It was all too simple and I think the they had this great sale on there website. I just clicked on the car I wanted and filled out there credit ap. It was all too simple and I think they have a great selection of used cars. I am taking my friend next week there to trade in his car and see if he can find something. These people are really big on customer service here, and thats really great business. More

I just went in to Rosenthal acura to get some front brake pads and the parts person was very helpful. I have changed brakes on my other car and this will be the first time doing it on the Acura. The parts pads and the parts person was very helpful. I have changed brakes on my other car and this will be the first time doing it on the Acura. The parts guy was nice enough to get a mechanic to answer some of my questions. More