Rosenthal Acura

After a typical car dealership experience at an Acura dealer in Laurel, I decide to try Rosenthal Acura even though it was a little further out of the way. Their selection of cars were better than most a dealer in Laurel, I decide to try Rosenthal Acura even though it was a little further out of the way. Their selection of cars were better than most and I was able to find the 2008 certified TL I had been looking for to replace my 1999 Honda Accord. The people and atmosphere was noticeablly different the minute you walked in the door. They were friendly and there was no pressure to buy a car. Andrew, the salesperson that greeted me, made the process easy from start to finish. The finance dept. was very professional and Kristin was excellent. Lastly, I was introduced to Ben the service director who briefly talked about servicing my car in the future at the dealership. Despite the further distance (there are 2 Acura dealerships closer) I now service my vehicle only at Rosenthal. Great job guys! More

Bought a new 2011 TL. The sales process went through very smoothly; no real pressure in trying to sell extras (although i did wind up buying the factory auto starter). price negotiation went through smoothly smoothly; no real pressure in trying to sell extras (although i did wind up buying the factory auto starter). price negotiation went through smoothly and i did not have to haggle. mike even programmed both keys and synced our phones for us. More

I bought a used Range Rover from Rosenthal Acura and had the best experience. I send all my friends and family there and will definitely buy my next car from them! the best experience. I send all my friends and family there and will definitely buy my next car from them! More

I got my RL from this dealer. They were very friendly and helpful with my purchase. Great customer service experience. I would definitely recommend this dealership to anyone who might be interested. helpful with my purchase. Great customer service experience. I would definitely recommend this dealership to anyone who might be interested. More

updated on 10/11/2011 After having a real bad updated on 10/11/2011 After having a real bad experience with one of the sales person at Rosenthal Acura over my recent trip I swore that I will ne updated on 10/11/2011 After having a real bad experience with one of the sales person at Rosenthal Acura over my recent trip I swore that I will never set foot in the Rosenthal Sales section. Over the course of the last week, the General Sales Manager of Rosenthal Acura, John Haddad, got in touch with me and admitted that what the Sales person did was wrong and made sure that it will never happen again. I know for some people that wont be enough, but for me that is a positive step from the dealership to make stuff better. I had a very pleasant experience at Rosenthal back in 2009, when I made my first Acura purchase, and the previous one tainted that first experience. But now, after talking to John, I think I am willing to give this dealership another chance. My initial rating was 1 star for the dealership, I am changing all of them to a 4 star. Thank you John. More

We had a great experience with our salesperson Wade. He was very knowledgeable and friendly. After a mixup in the dealership that led to us missing out on the car we wanted, Wade and Gary (manager) worked was very knowledgeable and friendly. After a mixup in the dealership that led to us missing out on the car we wanted, Wade and Gary (manager) worked with us to get a great deal on a better car. More

Debra provided excellent sales support and followed up promptly to any inquiries I had. All possibilities were explored and she worked hard with finance and managers to make sure I was pleased with the 20 promptly to any inquiries I had. All possibilities were explored and she worked hard with finance and managers to make sure I was pleased with the 2008 TL, financing, and my trade-in. This is my 2nd purchace from this Acura dealership and my family's 4th. Would recommend them to anyone. More

Tina Ellis and Rick Miller always go above and beyond any expectations that I have. Arranging for service is never something to look forward to, but they always deliver on any promises made. They are pleas expectations that I have. Arranging for service is never something to look forward to, but they always deliver on any promises made. They are pleasant, professional and accommodating. While no one likes taking their car in for service, their knowledge of the industry and level of competence always impresses me. More

I finished with my car transaction today; There was a miscommunication earlier but we resolved everything. I am satisfied with my transaction and thanks to the Gary Wayde (The Manager) and Sam Bomer (Sa miscommunication earlier but we resolved everything. I am satisfied with my transaction and thanks to the Gary Wayde (The Manager) and Sam Bomer (Sales person) for resolving the problem. More

After going to Norris Acura (45 minute drive) I learned that they sold the car I was interested in. They said they called me to tell me that before my drive but I didn't receive the call. I then called Ros that they sold the car I was interested in. They said they called me to tell me that before my drive but I didn't receive the call. I then called Rosenthal and spoke to Chris Laporte (who just started working at this dealership 30 minutes before my call :) The experience was great from the test drive to the negotiations, to the Finance Office. They were able to provide me a lower interest rate from my 2 pre-approved ones. Everyone was professional and very friendly More