Rosenthal Acura

My rating applies solely to the retail side of their business (used cars). I have not experienced their services yet. Pros: expeditious online inquiry follow-up, great customer service, informative business (used cars). I have not experienced their services yet. Pros: expeditious online inquiry follow-up, great customer service, informative staff. Cons: sales floor layout needs revamping (customer lounge/seating should be foremost), some new car sales guys could brush up on customer intake. First off, I am THE last person I would have expected to be writing a review of an Acura dealership, much less owning one. Honestly, Honda does a very poor job of linking itself to its luxury brand (Acura) - especially compared to Toyota and its Lexus brand. After already having decided to purchase a Lexus RX, I decided to contact them on a whim due to the local dealers not having the darker interior I wanted readily in stock. I found a solid match in their online inventry (MDX with tech pkg) and submitted an inquiry. Within hours I received a response and set up a time to test drive. My salesperson was very knowledgeable, polite, and bent over backwards to address all issues/inquiries I had related to purchasing - including coming in to meet with me on his day off! After having endured weeks of tiring back and forth with others dealers who failed to simplify my process by being upfront re: pricing, availability, and specs, I was elated by Rosenthal's straight forward approach. Granted the new car sales guys on the floor could use some brushing up on customer intake (it's clear that used car customers are not their priority), I completed my car buying experience with renewed excitement thanks to Rosenthal Acura's simple, streamlined, customer-focused process. Harpreet and his colleagues are amazing - no aggravating time-wasters here! More

My fiance' and I were in the market for a new family car (2014 MDX SH-AWD w/ Tech Package) and doing some research on the web, Chris Kutrumbis @ Rosenthal Acura was HIGHLY recommended. Negotiations too car (2014 MDX SH-AWD w/ Tech Package) and doing some research on the web, Chris Kutrumbis @ Rosenthal Acura was HIGHLY recommended. Negotiations took a little less than an hour where we were comfortable with the purchase and the amount financed. If I would do it all over again, I would definitely visit Rosenthal Acura in Gaithersburg, MD again and request that I work with Chris Kutrumbis specifically. He was extremely courteous and professional throughout the whole process and made us feel comfortable by answering any and all questions we had. We never at once felt pressured to buy that day. I would recommend him to anyone looking to purchase an Acura in the near future. Great salesman and person to work with. Thanks Chris!!! -M.M. More

James Tan and his sales manager, Pete Mishos, provided an exceptional experience in acquiring my new 2014 MDX. Having owned and driven an MDX since 2002, I had tried every new SUV available and could not fin exceptional experience in acquiring my new 2014 MDX. Having owned and driven an MDX since 2002, I had tried every new SUV available and could not find any reason not to stay with the brand. Since I had planned on giving my old MDX to my daughter who lives in Gaithersburg, I decided to call Rosenthal Acura to see if I could make a deal there and deliver the 2002 to my daughter while picking up a new one from Rosenthal. Pete gave me a price I couldn't refuse and James provided sales and service support far above and beyond anything I could have expected. To top it off, when my daughter's plans changed, James drove 8 hours overnight to deliver the vehicle to my home in Charlotte, NC, and spent a couple of hours the next morning going over all the features of the vehicle with my wife and me before we drove him to the airport for his return flight. What more can I say! This has been the easiest, most pleasant and hassle-free car buying experience I have ever had. Thank you James and Pete! More

James was very attentive and helpful during all stages of the buying process from the initial contact to after sales help with setting up service appointments and answering any questions I had about the proc the buying process from the initial contact to after sales help with setting up service appointments and answering any questions I had about the process. His enthusiasm, knowledge and follow through went above and beyond anything I ever experienced with anyone in car sales. James definitely deserves my highest recommendation. More

I bought a car from them, at first no issues. within 800 miles my car started turning up with all kinds of issues. I live about 2 hours away and when I brought it back they didn't even fix the alignment pro miles my car started turning up with all kinds of issues. I live about 2 hours away and when I brought it back they didn't even fix the alignment problem that I had notified them about. My clutch is about to go out, and they refused to cover it under warranty (even though I've only had the car for 800 miles.) The throw out bearing in the transmission also makes a noise and needs to be replaced to which they also did not replace. The only thing they replaced was a leaking clutch master cylinder that was supposedly causing my reverse gear grind. I feel like when I was buying the car, everyone at the dealership were my bestfriends but as soon as my car had issues it seems as if they did not want anything to do with me, or help me in any fashion. I would not recommend this car dealership to ANYONE as it seems customer satisfaction is not their #1 priority. More

I was looking to buy a Saab and I saw a 2003 Saab 9-3 Linear on Autotrader that I was interested in and Rosenthal Acura had it and it looked to be in very good condition, so I called and talked to Harpre Linear on Autotrader that I was interested in and Rosenthal Acura had it and it looked to be in very good condition, so I called and talked to Harpreet Broca and he was very friendly and professional over the phone. I drove out there the next day (I live over two hours away) and met with Mr Broca and talked with him about the car and took it for a test drive and I bought it! Mr Broca and Rosenthal Acura where great to work with and I was satisfied with how the purchase went and the friendliness and care shown toward me. I hope to have this car for a long time, but I would go back to Rosenthal Acura again if I needed another car and if they had what I was looking for. Thanks Rosenthal Acura, I love my car! Jason Parrish More

What a great experience! I purchased many cars in the past and met nice people at many dealerships. Both Kenneth (sales consultant) and Jay (finance manager) were pleasant to work with and made buying p past and met nice people at many dealerships. Both Kenneth (sales consultant) and Jay (finance manager) were pleasant to work with and made buying process simple and straight forward. Two great guys who truly care about customer service! We all know Acura products are excellent so I won't even mention about the car. My great experience was created by Kenneth and Jay. Thank you!!! More

I worked with Mr Narinder Singh to purchase a new Acura. He was a pleasure to work as he was honest from the beginning and always upfront. I wasn't sure which model I preferred, but Mr Narinder Singh took t He was a pleasure to work as he was honest from the beginning and always upfront. I wasn't sure which model I preferred, but Mr Narinder Singh took to the time to explain the differences and even allowed me to test drive both of the models I was considering. One of the best parts of working with Mr. Narinder Singh was the time he took to explain the valuable features the vehicle has to offer. He spent extra time on the safety related features, which greatly helped me feel even more comfortable with a great new car. I would highly recommend any prospective buyers to work with Mr Narinder Singh as he isn't the typical salesman. He goes out of his way and takes the extra effort to ensure you choose the vehicle that best suits your needs. Most importantly he doesn't pressure one to fear stepping into a dealership. More

Just purchased a 2013 TSX Tech from Steve Shager at Rosenthal Acura. He made what normally is a painful experience such a pleasure. The deal was made by internet and phone. He was responsive and pro Rosenthal Acura. He made what normally is a painful experience such a pleasure. The deal was made by internet and phone. He was responsive and professional throughout the whole negotiation process. When we met him at he dealership, he fully honored the deal. There were no hidden fees. We will be buying cars in future with Steve at Rosenthal Acura and will advise all our friends to do the same. More

From the first time we stepped in, Kenneth was friendly, attentive and very knowledgeable about the car we wanted to purchase. I will say, this is the BEST purchase we've made so far! Thank you Kenneth fo attentive and very knowledgeable about the car we wanted to purchase. I will say, this is the BEST purchase we've made so far! Thank you Kenneth for your wonderful assistance, we couldn't have done it without your expertice and knowledge. We will definitely reccommend you and Rosenthal Acura to our friends. More