Rosenthal Acura

Simply Brilliant Rosenthal Acura is the closest Acura dealership to me and I have been using their services for a few years now. I think this review is way over due. S Rosenthal Acura is the closest Acura dealership to me and I have been using their services for a few years now. I think this review is way over due. So here it goes. I have been getting my Acura serviced from Rosenthal Acura since I bought my first Acura back in 2009. Most of the work I got done from them is either installing accessories on my car, or some warranty works. My experience with their sales department is somewhat mixed, had an absolute awesome sales experience the first time, second time, not so much. But, their service department has been top notch every single time. My latest visit was a warranty repair related. I was having some rattling/clicking noise issue from the dash of my car for a while, but, whenever I was going to pull my car in to the dealership, the problem would just disappear. It was like my car knew that it was going to the doctor. A few days ago, the problem came back and I tricked my car in going to the dealership. Told her that we are going to the mall, but took her to the dealership instead. My usual service rep is Eileen, an excellent service rep, but she was out that day, so Linda, another superb service rep, helped me out. I explained the problem to her and asked her if she can ask one of the techs to take a ride with me so that I could tell the issue properly. She went back and brought tech Brian with her. During the drive around I told Brian the issue that I was having, and, luckily, I was able to replicate the noise. He told me that he will try his best to figure out a way to resolve the problem, but also told me that if he will have to remove the dash to fix the issue, it might be a problem because once you remove the dash in these new cars, there is almost always some new issue that arises later on. Anyways, long story short, I dropped off the car. Brian worked on it the next day, got a call the day after from Shannon saying that the car is done. Picked up the car, drove around, voila, no more noise. This is the second time Brian worked on my car, and both times, he excelled and was able to fix the issue the first time around. I didn't get a chance to drive my car on my usual work route yet, just drove about 5 miles from the dealer to my house, but I am pretty confident that tomorrow morning, there won't be any more clicking/clacking noise in my car. I am hoping that I won't be going back to Rosenthal anymore for any warranty related issue, but I am certainly looking forward to visit them for my usual vehicle maintenance service. More

My wife and I went to this dealer to purchase a 2014 Acura MDX. We came across James on the first day we went in. James reached out to us with respect and we told him what we were looking for. Unlike ot Acura MDX. We came across James on the first day we went in. James reached out to us with respect and we told him what we were looking for. Unlike other sales people, James took his time to explain key features of this vehicle such as durability, safety, efficiency, and all the new features the vehicle possess. James never forced us to buy the car or strike a deal. What he did was explain the vehicle and then give us time to digest the information. Honesty: James is the most honest and truthful sales person I have ever dealt with. He will give you accurate and succinct information in reference to your transaction. He does not make any false promises to his customers just so that they can buy from him. Follow up: James will utilize all the means of communication in order to get in touch and provide you updates about your transaction. If James tells you that he will talk with the manager and get back with you, trust me he will get back with you with accurate information within a good and reasonable amount of time. Appearance: James has a welcoming appearance and it will be extremely difficult for anyone to not want to transact business with him. He does not trouble his customers about buying. His sales strategy is to transmit all the information about the vehicle and its features to the customer and let the customer decide. James is confident that Acura is a wonderful brand and therefore he explains about the vehicle with utmost confidence. Helpful: In the event of a negotiation, James will work really hard with the managers for his customers to drive out with the vehicle of their dream at a good and reasonable price. He is a bottom line person and will try his best to make the customer happy. With these exceptional features, I will always recommend any customer to see James. I am more than positive that the customer will not get disappointed. I thanks James for all the help he provided us. Keep up the good work. More

A Great Car Buying Experience My wife and I stopped by and looked at used and new Acura's on the lot. We were greeted by Antonio Cornacchia who is a pleasant and well dressed sales My wife and I stopped by and looked at used and new Acura's on the lot. We were greeted by Antonio Cornacchia who is a pleasant and well dressed sales agent that had a genuine and sincere approach to dealing with people like us. He was great from the very beginning and introduced us to several possibilities on the used car lot. We test drove several vehicles and even took two vehicles home on different nights of the week. UNBELIEVABLE! I thought that after the first car he allowed me to take home (the Acura Hatchback ZDX) an incredible sports crossover that i fell in love with immediately, but later realized that it was not the perfect fit for my family. I left my trade on the lot and even filled up the tank in the ZDX thinking this was it. Next day i arrive back to the dealership with the ZDX and told the manager Sam that it was not the right fit. In the past I have had a dealership in Tyson's Corner almost fight me tooth and nail to return a used car I had driven off their lot the day before. I even had to call the police to assist in getting my old car back. NOT HERE! At Rosenthal Acura, and especially with Sam as manager, he treated us with respect and dignity. He said don't worry, there is no pressure to buy. He was extremely pleasant to deal with on professional level. I told my wife that no matter what, this is the people we want to buy our next car from. We continued to spend the next two hours searching for a car that fit my needs. Together we chose the best TSX on the lot and it is fair to say I am a proud owner of a used Acura TSX with only 18k miles. Sam negotiated a great payment on the car and was incredibly generous on the trade. No dealer anywhere had come close to what I was given on the 2012 Honda Civic EX with 78k. CarMax and Criswell Honda would not go over 9k, and in fact the lowest estimate was around 7k. Sam with all of his unique sales abilities gave me $12200. It was a great opportunity that I could not let slip away. We did the deal. We traded our Suburban as well and got into a lease deal on a 2014 MDX. Again, Sam came through for us and gave us a great buy offer for the Suburban that we could not turn down. Antonio was our point man for the used and new car deals. Antonio was open and friendly always looking for the right offering that met our style and payment. This evaluation would not be complete if I don't mention David the Director of Finance and Cristine who was superb in handling our paperwork and getting us out the door in a timely and efficient manner. Could say more, but I think you get the jist. It was a superb experience and i highly recommend Rosenthal Acura, and especially Antonio and Sam for being outstanding sales people who care about their customers. More

Working with Chris was an amazing and wonderful experience. I have no remorse nor worries because we know that Rosenthal acura is there to take care of us. Thank you Chris Kutrumbis for all your h experience. I have no remorse nor worries because we know that Rosenthal acura is there to take care of us. Thank you Chris Kutrumbis for all your help. More

I had been looking online and researching the Acura MDXs. I found the car I wanted and inquired about it at first. I was on a set budget and amount I wanted to spend for my monthly payments. I also had a Maz I found the car I wanted and inquired about it at first. I was on a set budget and amount I wanted to spend for my monthly payments. I also had a Mazda CX9 that I was going to use as a trade in. Mr Broca worked with me to not only get the car I wanted but to stay within my monthly budget. Because I live in Virginia, I could only arrange a visit on a Sunday. Mr Broca stayed in constant contact with me via email and telephone conversations throughout the week to ensure all paperwork was complete and ready for that Sunday. This allowed me to come in, test drive the car, and if I liked it, purchase right then and there without delay. Needless to say I left with the car I wanted, the payment plan I was comfortable with and satisfied with the easy car buying experience. More

Kenneth was responsive to our questions, and available via email and phone for the few weeks it took us to narrow down our option. He worked to get us the best price possible, and even stayed with us for via email and phone for the few weeks it took us to narrow down our option. He worked to get us the best price possible, and even stayed with us for an hour after the purchase (and after his dealer closed) to teach us some of the cool tricks about our great new car. We really enjoyed working with him, and would recommend him to anyone. More

My rating applies solely to the retail side of their business (used cars). I have not experienced their services yet. Pros: expeditious online inquiry follow-up, great customer service, informative business (used cars). I have not experienced their services yet. Pros: expeditious online inquiry follow-up, great customer service, informative staff. Cons: sales floor layout needs revamping (customer lounge/seating should be foremost), some new car sales guys could brush up on customer intake. First off, I am THE last person I would have expected to be writing a review of an Acura dealership, much less owning one. Honestly, Honda does a very poor job of linking itself to its luxury brand (Acura) - especially compared to Toyota and its Lexus brand. After already having decided to purchase a Lexus RX, I decided to contact them on a whim due to the local dealers not having the darker interior I wanted readily in stock. I found a solid match in their online inventry (MDX with tech pkg) and submitted an inquiry. Within hours I received a response and set up a time to test drive. My salesperson was very knowledgeable, polite, and bent over backwards to address all issues/inquiries I had related to purchasing - including coming in to meet with me on his day off! After having endured weeks of tiring back and forth with others dealers who failed to simplify my process by being upfront re: pricing, availability, and specs, I was elated by Rosenthal's straight forward approach. Granted the new car sales guys on the floor could use some brushing up on customer intake (it's clear that used car customers are not their priority), I completed my car buying experience with renewed excitement thanks to Rosenthal Acura's simple, streamlined, customer-focused process. Harpreet and his colleagues are amazing - no aggravating time-wasters here! More

My fiance' and I were in the market for a new family car (2014 MDX SH-AWD w/ Tech Package) and doing some research on the web, Chris Kutrumbis @ Rosenthal Acura was HIGHLY recommended. Negotiations too car (2014 MDX SH-AWD w/ Tech Package) and doing some research on the web, Chris Kutrumbis @ Rosenthal Acura was HIGHLY recommended. Negotiations took a little less than an hour where we were comfortable with the purchase and the amount financed. If I would do it all over again, I would definitely visit Rosenthal Acura in Gaithersburg, MD again and request that I work with Chris Kutrumbis specifically. He was extremely courteous and professional throughout the whole process and made us feel comfortable by answering any and all questions we had. We never at once felt pressured to buy that day. I would recommend him to anyone looking to purchase an Acura in the near future. Great salesman and person to work with. Thanks Chris!!! -M.M. More

James Tan and his sales manager, Pete Mishos, provided an exceptional experience in acquiring my new 2014 MDX. Having owned and driven an MDX since 2002, I had tried every new SUV available and could not fin exceptional experience in acquiring my new 2014 MDX. Having owned and driven an MDX since 2002, I had tried every new SUV available and could not find any reason not to stay with the brand. Since I had planned on giving my old MDX to my daughter who lives in Gaithersburg, I decided to call Rosenthal Acura to see if I could make a deal there and deliver the 2002 to my daughter while picking up a new one from Rosenthal. Pete gave me a price I couldn't refuse and James provided sales and service support far above and beyond anything I could have expected. To top it off, when my daughter's plans changed, James drove 8 hours overnight to deliver the vehicle to my home in Charlotte, NC, and spent a couple of hours the next morning going over all the features of the vehicle with my wife and me before we drove him to the airport for his return flight. What more can I say! This has been the easiest, most pleasant and hassle-free car buying experience I have ever had. Thank you James and Pete! More

James was very attentive and helpful during all stages of the buying process from the initial contact to after sales help with setting up service appointments and answering any questions I had about the proc the buying process from the initial contact to after sales help with setting up service appointments and answering any questions I had about the process. His enthusiasm, knowledge and follow through went above and beyond anything I ever experienced with anyone in car sales. James definitely deserves my highest recommendation. More