Rosenthal Acura

Quick action to correct a mistake After I completed my purchase on Saturday, the dealership identified an error in the sales paperwork. They initially arranged to correct the error by After I completed my purchase on Saturday, the dealership identified an error in the sales paperwork. They initially arranged to correct the error by delivering revised paperwork by overnight delivery to me on Tuesday. On Monday morning, I received a call about a family emergency that could require immediate, out of town travel with the car. The dealership's receptionist and a finance representative worked to arrange delivery of the replacement documentation later on Monday morning. I am extremely pleased by their response to my situation. Mistakes happen but these two went to great lengths to provide excellent customer service. More

Unethical Dealership who performed Price Bait and Switch I found a 2007 Acura MDX Sport online through cars.com. It was listed at $16,988. I went to Acura Rosenthal's website and saw that it was also listed I found a 2007 Acura MDX Sport online through cars.com. It was listed at $16,988. I went to Acura Rosenthal's website and saw that it was also listed as $16,988 (Price of $18,988 minutes internet discount of $2,000). I called up the dealership and Pete Rodriguez answered to take my call. I spoke with him and set up a test drive that night (Wednesday, 12/17/2015). When I got there, there was a good amount of body damage to the car. This included, what appeared to be, a slight collision with a parking pole that damage the driver side rear door and driver side quarter panel, which had been redone with a different colored cover up paint, a broken navigation (which included loss of rear camera) a split bumper, a bulge in the wheel well, etc. Pete and his sales manager, Sam Zakaria, told myself and my girlfriend they would fix the driver's side rear door, driver's side panel, navigation screen, and bumper with the purchase of the car. I told them I wanted to speak to my family about it and left. I came back 3 days later, Saturday 12/20/2014 with my brother to look at the car again. Pete and Sam reiterated the same thing, that they would fix those items once I agreed to purchase the car. My brother and I said we would return the next day to see the car in daylight (since both test drives had been at night) and look to purchase the car. Prior to returning on Sunday, Pete called my cell twice and texted me to tell him when I planned on coming. He said he was "off for the day and had to meet me at the dealership" when he had told me the previous night he was working Sunday 12 to 6. I thought it was odd, but just told him I would be there around 3:30. When I arrived with my brother and girlfriend Sunday 12/21/2014, Pete was sitting at his desk with the car pulled up on the site. They had changed the cars.com (which now said newly listed again since it was revised) and their site to increase the price back to $18,988! I asked him about it and he denied it ever being $16,988. Mind you, all three people sitting in front of him (my brother, my girlfriend, and myself) had seen the initial listing of $16,988, as I had sent it over to them. He basically sat there and told me I was a liar despite seeing it with my own two eyes. I asked to speak to Sam, and when I asked about it, he was very angry and yelled that this was the listing price no matter what. I even asked, both Sam and Pete, that if I showed them the listing at $16,988, would they honor it. Sam, of course said no, again in a very aggressive, unprofessional manager. At that point I told him this was unethical. Already having been very rude, he became even more belligerent and rude to which he told me to "go get the car from an ethical dealership". I asked for his name one more time before I left, to which he would not tell me or provide a card, and I said aloud to confirm and he barked back at me (mind you this is in his own dealership in front of customers and other sales associates) "That's right, go and figure out how to spell it, I wont tell you". So I looked it up to make sure I did spell it correctly. Pete Rodriguez could have told me over the phone he had increased the price to not waste a trip out there. It also shows why he was so concerned about when I was coming (sure he knew the conversation wouldn't go well and wanted to clear our other customers or appointments to not look bad) In the end, this dishonest, unethical, unprofessional dealership wasted 3 hours of my brother's time, my girlfriend's time, and myself that Sunday and at least 5 hours from the previous test drives. This dealership (which I hope isn't connected with Acura HQ cause that would be a shame) is more like a 3rd tier dealership which should never be dealt with. Don't waste your time with them or the Sales Manager Sam Zakaria, they will change prices, be dishonest, treat you rudely, and just plain unprofessional. More

Thank you for correcting a misstake Me and my wife test drove a 2010 Mercedes ML350 , sat 13 2014. Sales person Fernano Ramirez went out of his way to get us the price we to pay . We Me and my wife test drove a 2010 Mercedes ML350 , sat 13 2014. Sales person Fernano Ramirez went out of his way to get us the price we to pay . We closed the deal and got the truck we wanted. THANK YOU More

Antonio! Friendly and competent! Thank you, Antonio! My wife and I purchased a 2013 Infiniti FX37 from Rosenthal Acura. We dealt with Antonio, who was very polite, knowledgeable, and Thank you, Antonio! My wife and I purchased a 2013 Infiniti FX37 from Rosenthal Acura. We dealt with Antonio, who was very polite, knowledgeable, and committed throughout. He knew everything about the car and organized reliably for the missing second car key and the replacement of a seat heater switch. Excellent dealership, great customer care! More

An Almost Perfet Sale We purchased a 2015 Acura TLX online after test driving the car at Rosenthal. The problem we had was that we don't live any where near the dealer, and We purchased a 2015 Acura TLX online after test driving the car at Rosenthal. The problem we had was that we don't live any where near the dealer, and we negotiated with the sales manager to have the car delivered who readily agreed. After going back and forth with the salesman several times, who wanted me to pick me up (why not just bring me the car if you're going to pick me up?), he finally brought me the car and the paperwork. All was well, and I love the car! If there hadn't been such a go-around regarding the delivery of the car, I would have given Rosenthal five stars. More

Thank You for My First Acura! Prior to purchasing my 2015 Acura RDX, I had owned a Toyota and Honda. I was not looking forward to purchasing a new car as I had owned my Toyota for Prior to purchasing my 2015 Acura RDX, I had owned a Toyota and Honda. I was not looking forward to purchasing a new car as I had owned my Toyota for so long. When I went to Rosenthal Acura, James Tan greeted me and was very patient, knowledgeable and helpful. He gave me and my family excellent customer service. I appreciate his follow-up with me and am very happy with my purchase! Recently, I called him on a question for my car and he was very helpful. I appreciate that he indicated that I am still his customer though my purchase was complete. His help and customer service were important factors in my deciding to purchase a RDX from Rosenthal Acura. I will be sure to refer any friends and family looking for a new car over to James. More

Great service and customer service Great service and good customer service! Tina did an awesome job and made our day with an awesome customer care! We will be back and continue to use h Great service and good customer service! Tina did an awesome job and made our day with an awesome customer care! We will be back and continue to use her in the future. We definetly recomend her! More

Exceptional Service Manager I am a three time Acura owner and have been very happy with each vehicle. I have owned two new and one pre-owned certified vehicles. My family and I am a three time Acura owner and have been very happy with each vehicle. I have owned two new and one pre-owned certified vehicles. My family and I recently relocated from California and began looking for a dealership to complete services on my MDX. I selected Rosenthal and wasn't sure how the experience would be. I was very comfortable with my previous service department and team in California and didn't know what to expect in Maryland. Luckily for me Ben Calvitti is the Service Manager and is the epitome of "Service". We were provided a loaner car since this was a major tune up and our vehicle needed parts. Once the repairs were completed, I experienced a noise in the right front end. I took the vehicle back and Ben's team instantly diagnosed what was wrong and made it right. Most recently I purchased tires for my MDX and did not take it to the service department because I didn't think the pricing would be competitive. After experiencing a less than pleasant experience with the tire installer, I contacted Ben who took the time to meet and explain their pricing for tire installation and balancing. I was surprised and disappointed that I did not take my car to be serviced by his team. I have been so happy with the honesty and integrity of Rosenthal Service that I will continue to take my vehicle to the service department for maintenance and repairs. More

Very Positive Experience I've been looking for used late model TL's lately at various dealers. Last week I went to Rosenthal Acura and was immediately met by Fernando Ramirez I've been looking for used late model TL's lately at various dealers. Last week I went to Rosenthal Acura and was immediately met by Fernando Ramirez (sales consultant) who turned out to be an excellent representative who remained low key, very knowledgeable, and definitely knew the product. After looking at several vehicles, and test drives, I settled on a late model pre-owned certified Acura. The negotiation process albeit necessary was very calm resulted with a purchase. Aside from the actual very low mileage and immaculately kept vehicle, another reason to chose Rosenthal was the dealer's positive consumer information along with facility itself! I've even called Fernando with some post sales questions which he has been very helpful and eager to answer. He is certainly an asset to your organization. More