Rosenthal Acura

Great service and customer service Great service and good customer service! Tina did an awesome job and made our day with an awesome customer care! We will be back and continue to use h Great service and good customer service! Tina did an awesome job and made our day with an awesome customer care! We will be back and continue to use her in the future. We definetly recomend her! More

Exceptional Service Manager I am a three time Acura owner and have been very happy with each vehicle. I have owned two new and one pre-owned certified vehicles. My family and I am a three time Acura owner and have been very happy with each vehicle. I have owned two new and one pre-owned certified vehicles. My family and I recently relocated from California and began looking for a dealership to complete services on my MDX. I selected Rosenthal and wasn't sure how the experience would be. I was very comfortable with my previous service department and team in California and didn't know what to expect in Maryland. Luckily for me Ben Calvitti is the Service Manager and is the epitome of "Service". We were provided a loaner car since this was a major tune up and our vehicle needed parts. Once the repairs were completed, I experienced a noise in the right front end. I took the vehicle back and Ben's team instantly diagnosed what was wrong and made it right. Most recently I purchased tires for my MDX and did not take it to the service department because I didn't think the pricing would be competitive. After experiencing a less than pleasant experience with the tire installer, I contacted Ben who took the time to meet and explain their pricing for tire installation and balancing. I was surprised and disappointed that I did not take my car to be serviced by his team. I have been so happy with the honesty and integrity of Rosenthal Service that I will continue to take my vehicle to the service department for maintenance and repairs. More

Very Positive Experience I've been looking for used late model TL's lately at various dealers. Last week I went to Rosenthal Acura and was immediately met by Fernando Ramirez I've been looking for used late model TL's lately at various dealers. Last week I went to Rosenthal Acura and was immediately met by Fernando Ramirez (sales consultant) who turned out to be an excellent representative who remained low key, very knowledgeable, and definitely knew the product. After looking at several vehicles, and test drives, I settled on a late model pre-owned certified Acura. The negotiation process albeit necessary was very calm resulted with a purchase. Aside from the actual very low mileage and immaculately kept vehicle, another reason to chose Rosenthal was the dealer's positive consumer information along with facility itself! I've even called Fernando with some post sales questions which he has been very helpful and eager to answer. He is certainly an asset to your organization. More

Most pleasant buying experience that I have ever had I tend to buy cars are drive them into the ground. I was shopping over Memorial Day weekend to replace my 11 year old Honda Pilot with 240,000 miles. I tend to buy cars are drive them into the ground. I was shopping over Memorial Day weekend to replace my 11 year old Honda Pilot with 240,000 miles. The test drive experience with Arthur was great. He was very knowledge about the MDX as well as the competing models that we were looking at. He was able to point out differences without denigrating his competitors. There was never any pressure to buy. After driving a number of other vehicles (including models from Honda, Toyota, Hyundai and Infiniti) we settled on the Acura. We returned to Rosenthal the next day to talk about price. We had also shopped other Acura dealers online and had received an email flyer from another local dealer that had a very good price on the vehicle that we wanted. Rosenthal was able to match it. All in all the buying process was very smooth. We drove home in our new MDX that day. We did have to wait around a bit while they prepped the vehicle, but it was Memorial Day weekend and they were kind of busy, so no big deal. I returned about a week later for installation of some dealer accessories and that process was smooth, as well. I highly recommend working with Arthur, He was fantastic. More

Great buying experience This was a highly satisfactory car buying experience. Kenneth Chang was personable, very knowledgeable, and extremely patient. There was no hard sel This was a highly satisfactory car buying experience. Kenneth Chang was personable, very knowledgeable, and extremely patient. There was no hard sell, and he did everything he could to get me a fair price for the car. After the sale, he went over the technology features, and spent extra time with my questions. I would highly recommend Rosenthal Acura and the professionalism of Kenneth Chang as a representative sales person. More

Buying Experience My husband and I just recently purchased a fairly new vehicle from Rosenthal Acura. As usual the process itsellf is cumbersome but to our surprise an My husband and I just recently purchased a fairly new vehicle from Rosenthal Acura. As usual the process itsellf is cumbersome but to our surprise and I mean to our surprise, our experience at Rosenthal Acura in Gaithersburg, MD was anything but. We have never encountered such a friendly, warm and professional staff such as the one at Rosenthal. Our salesperson, Harpreet Broca is the epitome of professionalism. Mr. Broca practically nurtured us throught the entire process from start to finish. The personal attention is what stood out to us. Our credit situation wasn't the best and I must say I didn't think we would necessarily be approved for what we wanted and so we assumed that we were going to be offered what some dealers think that would suite them. Not so with Mr. Broca and staff. Each situation is unique, but Mr. Broca went way above and beyond what any dealer that we have encountered ever did to get us in the vehicle we wanted. His honesty and knowledge about what we could expect in terms of being realistic due to our credit situation was outstanding and impressive and much appreciated. Br. Broca and staff are truly customer advocates. Everyone to them is important and it was definitely manifested by the way we were treated. Mr. Gary and Yong were also exceptional, as they were very pleasant, professional and very instrumental in making sure that we did not leave Rosenthal unsatisfied. I would highly recommend Rosenthal Acura in Gaithersburg, MD to anyone looking to buy a new or used vehicle. V&E Very satisfied customers and new owners of the vehicle of our choice! More

Great Experience Purchasing a Vehicle from 700 Miles Away I contacted Rosenthal Acura from an ad for a used vehicle I had located online. Immediately I reached sales representative, Mr. Broca. He was very hel I contacted Rosenthal Acura from an ad for a used vehicle I had located online. Immediately I reached sales representative, Mr. Broca. He was very helpful in answering all of my question without pushing any agenda or dealer tactics that I had experienced from several other places. I was contacting the dealership from the TN area, and MD is a pretty substantial distance away. After a day or so and considering the other options I had, I decided that the deal that Rosenthal Acura had was VERY fair compared to a pretty wide swath of the east coast to the midwest region. Once again I contacted Mr. Broca with a few more questions (same direct/helpful answers as before) as well as to whether it would be possible to place a deposit on the vehicle and come see it in person a week+ later. He let me know this was perfectly fine and that if the vehicle was not up to how it was presented or how I like it, it would be refundable. Very understandable and appreciated. Fast forward, the vehicle was great when I visited about 8-9 days later. The vehicle had been detailed and serviced. After arriving at the dealership from the airport we took the vehicle for a test drive. Mr. Broca was great to do business with. He let me take a substantial test drive as well as take my time inspecting the vehicle. I decided to purchase the vehicle and the business center immediately took over. The dealership was great at making me feel comfortable, while taking care of my out of state purchase and working through some intricacies to the titling situation that was specific to being from a different area. The dealership never tried to push anything extra after I politely declined the extra services they offered. It was very nice to do business with a car dealership that didn't make it overwhelming or confusing. All in all they handled the transaction great and I was in and out within 4 or so hours. It was a good experience doing business with Rosenthal Acura, the business department, and Mr. Broca, and I am very happy with the vehicle I got out of it. More

Simply Brilliant Rosenthal Acura is the closest Acura dealership to me and I have been using their services for a few years now. I think this review is way over due. S Rosenthal Acura is the closest Acura dealership to me and I have been using their services for a few years now. I think this review is way over due. So here it goes. I have been getting my Acura serviced from Rosenthal Acura since I bought my first Acura back in 2009. Most of the work I got done from them is either installing accessories on my car, or some warranty works. My experience with their sales department is somewhat mixed, had an absolute awesome sales experience the first time, second time, not so much. But, their service department has been top notch every single time. My latest visit was a warranty repair related. I was having some rattling/clicking noise issue from the dash of my car for a while, but, whenever I was going to pull my car in to the dealership, the problem would just disappear. It was like my car knew that it was going to the doctor. A few days ago, the problem came back and I tricked my car in going to the dealership. Told her that we are going to the mall, but took her to the dealership instead. My usual service rep is Eileen, an excellent service rep, but she was out that day, so Linda, another superb service rep, helped me out. I explained the problem to her and asked her if she can ask one of the techs to take a ride with me so that I could tell the issue properly. She went back and brought tech Brian with her. During the drive around I told Brian the issue that I was having, and, luckily, I was able to replicate the noise. He told me that he will try his best to figure out a way to resolve the problem, but also told me that if he will have to remove the dash to fix the issue, it might be a problem because once you remove the dash in these new cars, there is almost always some new issue that arises later on. Anyways, long story short, I dropped off the car. Brian worked on it the next day, got a call the day after from Shannon saying that the car is done. Picked up the car, drove around, voila, no more noise. This is the second time Brian worked on my car, and both times, he excelled and was able to fix the issue the first time around. I didn't get a chance to drive my car on my usual work route yet, just drove about 5 miles from the dealer to my house, but I am pretty confident that tomorrow morning, there won't be any more clicking/clacking noise in my car. I am hoping that I won't be going back to Rosenthal anymore for any warranty related issue, but I am certainly looking forward to visit them for my usual vehicle maintenance service. More

My wife and I went to this dealer to purchase a 2014 Acura MDX. We came across James on the first day we went in. James reached out to us with respect and we told him what we were looking for. Unlike ot Acura MDX. We came across James on the first day we went in. James reached out to us with respect and we told him what we were looking for. Unlike other sales people, James took his time to explain key features of this vehicle such as durability, safety, efficiency, and all the new features the vehicle possess. James never forced us to buy the car or strike a deal. What he did was explain the vehicle and then give us time to digest the information. Honesty: James is the most honest and truthful sales person I have ever dealt with. He will give you accurate and succinct information in reference to your transaction. He does not make any false promises to his customers just so that they can buy from him. Follow up: James will utilize all the means of communication in order to get in touch and provide you updates about your transaction. If James tells you that he will talk with the manager and get back with you, trust me he will get back with you with accurate information within a good and reasonable amount of time. Appearance: James has a welcoming appearance and it will be extremely difficult for anyone to not want to transact business with him. He does not trouble his customers about buying. His sales strategy is to transmit all the information about the vehicle and its features to the customer and let the customer decide. James is confident that Acura is a wonderful brand and therefore he explains about the vehicle with utmost confidence. Helpful: In the event of a negotiation, James will work really hard with the managers for his customers to drive out with the vehicle of their dream at a good and reasonable price. He is a bottom line person and will try his best to make the customer happy. With these exceptional features, I will always recommend any customer to see James. I am more than positive that the customer will not get disappointed. I thanks James for all the help he provided us. Keep up the good work. More