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Rosenthal Acura
Gaithersburg, MD
208 Reviews
Welcome to Rosenthal Acura in Gaithersburg, Maryland...Your Washington DC area Acura Dealer. We have an excellent selection of New Acura Vehicles. Please search our New & Certified Pre-Owned Acura Inventory to find the perfect Acura for you. Our Acura Service Department is committed to providing you with Superior Customer Service, and we also have an outstanding Acura Parts Department to help you find Quality Acura Parts in the Gaithersburg Area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday Closed - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 208 reviews
June 18, 2015
2015 Acura MDX - Rosenthal Acura Solid buying experience and car. Jose and Paul were great and very knowledgeable about the product. I would highly recommend Jose, Paul and Rosent Solid buying experience and car. Jose and Paul were great and very knowledgeable about the product. I would highly recommend Jose, Paul and Rosenthal Acura. Peter Mc. More
by Peter Mc 2015 MDX
Employees Worked With
Jose Hernandez and Paul Shaffer
May 20, 2015
Salesman Kenneth Chang 1st Rate & Great Price My sales associate at Rosenthal Acura, Kenneth Chang was phenomenal to work with! He is extremely knowledgeable and patient. I never felt pressured a My sales associate at Rosenthal Acura, Kenneth Chang was phenomenal to work with! He is extremely knowledgeable and patient. I never felt pressured and his approach, helpfulness and the lengthy time he spent making sure all my questions were answered are the reason I leased a new MDX from Rosenthal instead of another Acura dealer closer to my house (who I had used previously). Of course the price was right too as they gave me a VERY competitive price. I recommend them highly! More
by T. Fox
Employees Worked With
Kenneth Chang
May 18, 2015
New Purchase Acura MDX We purchased our first Acura MDX 2016 model on March 2015. It is by far the greatest purchase. Our sales person was Mr. Narendra Singh who truly know We purchased our first Acura MDX 2016 model on March 2015. It is by far the greatest purchase. Our sales person was Mr. Narendra Singh who truly knows about that car. He took us on the test drive and explain all the features that car has. It was phenomenal. Mr. Singh you get a client for life. I have saved his number so that I do not have to look through anywhere. In the very first week, we had 1,032 miles on that car. Thank you More
by Bastola
Employees Worked With
Narendra Singh
May 09, 2015
Alan Eden is phenomenal We bought a 2015 TLX last week as an upgrade to the TSX I was driving. Alan Eden was our salesman, really an amazing guy! He made us feel welcome, kne We bought a 2015 TLX last week as an upgrade to the TSX I was driving. Alan Eden was our salesman, really an amazing guy! He made us feel welcome, knew EVERYTHING about the car(he owns one!!), stayed late to make sure he got my phone paired up with the car, showed us the bells and whistles....I could go on and on. It really was such an easy process, from the first email to the test drive to the financing. His story of how he came to work there is awesome, we didn't know it at the time but apparently he's a top 50 salesman in the nation. I would recommend him to anyone! I, unfortunately, cannot remember the name of the gentleman that handled our financing but he was laid back, friendly and also a pleasure to deal with. We really had no intention of financing at the dealership since we have USAA but they got us a better rate than USAA was offering. We had a little hiccup with the service dept when we dropped the car off to have remote start installed but Harry the service manager talked to us personally and made it right. The car is awesome, we got a great deal and the team at Rosenthal really did impress us. More
by Jjess8717
Employees Worked With
Alan Eden
April 14, 2015
Go to Rosenthal Acura & Contact sales person Ricardo Roldan. Mr Ricardo is amazing...I never met a dealer like him. We had a fantastic deal with him. The way they treat customers is very nice. He take care of Mr Ricardo is amazing...I never met a dealer like him. We had a fantastic deal with him. The way they treat customers is very nice. He take care of customers. He did everything possible to put me in. Thanks to Ricardo , Manager & entire team of "Rosenthal Acura" for the great service provided for us. I am fully satisfied with his service and cooperation.My new RDX is so cool!! I suggest you to by Acura from this dealer surely you will be very happy.. Go.... Get... Enjoy!!! More
by Flower9
Employees Worked With
Ricardo Roldan.
April 14, 2015
Get Acura from Rosenthal. Contact sales person Ricardo. Mr Ricardo is amazing..I never met a sales person like him.. The way he treats customers is very nice. We had a fantastic deal with him. He did everyt Mr Ricardo is amazing..I never met a sales person like him.. The way he treats customers is very nice. We had a fantastic deal with him. He did everything possible to put me in and made us happy. They take care of customers. Ricardo and manager are really helpful to the customers. Our new RDX is so good!! Ricardo is the best dealer...Thanks to Ricardo, Manager and the whole team of "Rosenthal Acura " for the best deal you offered us. I suggest you to buy Acura from Rosenthal's Ricardo Roldan, surely you will be happy by his service and deal. I am feeling so happy. Go... Get...& Enjoy....!!! More
by Flower9
Employees Worked With
Ricardo Roldan
April 11, 2015
Great customer service, willing to go the extra mile Amidst being new to the area and trying to settle in, I was in the market for a new vehicle opting not to ship my Lexus GX-470 from across the country Amidst being new to the area and trying to settle in, I was in the market for a new vehicle opting not to ship my Lexus GX-470 from across the country. A previous Acura owner, and completely happy with the TL and my experience with NM dealer, I decided to go back to the Acura platform. I've spent a lot of money in the past on high end luxury vehicles but had no interest this time around. Research into the new Acura sedans led me to the TLX and ILX for their price point. I researched inventory online at Chevy Chase, Carmax, Rosenthal, and Pohanka. I even looked at and test drove the Honda Accord EX coupe at Herson's Honda, but was spoiled by the Acura luxury. I worked with Chevy Chase Acura by phone. Eddie was my sales rep. He kept pressuring me to come in to the dealership though I wasn't quite ready despite explaining that to him on more than one occasion. On a whim, after test driving the Honda at Herson's, I stopped in at Rosenthal. I was window shopping the TLX and ILX but just didn't want to spend $40K on a car - I've been there done that. The TSX was mentioned to me but I hadn't even considered the car. I wasn't a fan of the "beak" look on some of the older the TL/TSX models. That particular day in March I worked with Chris K. He was nice, helpful and understanding that I was in the market but not ready to purchase. I test drove a 2015 TLX and 2015 ILX with technology packages. I just wasn't sure either were what I truly wanted. Chris did not pressure me at all. He gave me his card and asked me to keep in touch providing total out the door prices on both models. I spent the next three weeks researching the TSX and local inventory. Both Chevy Chase and Rosenthal had vehicles I was interested in. My previous no pressure experience took me back to Rosenthal. This time it was go time. Turns out the TSX was the best option for my needs. It also had a great price point of less than $30K out the door. I wanted a 2014 CPO in a specific color. I really liked the look of the car in graphite luster metallic with ebony interior - go figure! Rosenthal had two options online. I spoke to John Benson on a Saturday morning. We discussed both cars, confirmed their options (one had the technology package the other did not) and the extra add on items I wanted (spoiler, tint, splash guards). The process was easy. I scheduled a test drive of both cars the same day. I settled on the TSX with technology package but wouldn't take delivery for about a week. John was easy going and listened to me. He didn't try to "upsell" me on another car even though he knew I was exceptionally qualified for any Acura at any price point. He helped me get what I wanted added to the car and addressed a few minor issues I wanted fixed prior to taking delivery. He also ensured I was able to secure the car at the price I wanted. John went above and beyond during the entire process. He even picked me up from BWI airport after returning my rental car to take delivery of my new TSX the following week. He was also forthright about an aftermarket labor pricing issue he tried to mitigate on my behalf. I was so impressed with his candor and willingness to contest the charges on my behalf before telling me about the problem. I had done all TSX aftermarket research ahead of time so I was able to quickly dispel the problem by providing John with the proof he needed to resolve the issue quickly. Kristen Bang in the Finance Department was also great. We worked together on a warranty and sealant package for the TSX that left me feeling great about my entire purchase. She and I hit it off. This was largely in part to her candid demeanor and ability to answer my direct questions. Kristen also provided me with written examples and proof for everything she offered to me on the warranty side. Thanks for your patience Kristen. I know I am a hard sell, but I am fair. Shannon, my new Service Rep, kept the momentum of great service going when she helped me get my vehicle situated with "we owe" items, aftermarket splash guards, and Cilajet application. Despite a few minor hiccups on pre-payment and what was owed, there was nothing she didn't graciously fix. All in all, a great process. I am happy I chose to do business with Rosenthal. I am happy to be back with the Acura family! Lexus service department and exorbitant maintenance costs left me with buyers remorse for the past 3+ years on my 2012 GX-470. In the span of 6 weeks, I tested the dedication, integrity, and degree of customer service of this dealership. I am beyond impressed. I was fair and courteous in my approach though genuinely had no idea the people that helped at Rosenthal would be so accommodating, LISTEN to me and treat me so well. This is the beginning of a new business relationship and I am so happy with my choice! I love my TSX! Thank you Rosenthal! More
by LuckyChar
Employees Worked With
Chris K, John Benson, Kristen Bangs, Shannon
March 17, 2015
Thank you James Tan and Rosenthal! It was an unforgettable experience to shop for car at Rosenthal Acura dealership in Gaithersburg. My friend bought his cars at this dealership and to It was an unforgettable experience to shop for car at Rosenthal Acura dealership in Gaithersburg. My friend bought his cars at this dealership and told me to go to this location and look for James Tan when I was searching for a new car. After meeting James, I ended up with a 2015 Acura TLX copper black. James was very knowledgeable, sincere, kind, and helpful. Not to mention, he's also a very patience person and willing to stick around past midnight to help me through the whole buying process. As I remember, I had walked me through the features of the car a total of 3 times since the car has a handful of technology comes with it. Therefore, I recommend James Tan and Rosenthal for anyone who is looking for a new car. More
by Master Tang
Employees Worked With
James Tan
March 14, 2015
good experience James was very helpful. He was patient and answered all of our questions, explained the special features of the car, and gave some good pointers. He James was very helpful. He was patient and answered all of our questions, explained the special features of the car, and gave some good pointers. He contacted us after the purchase to make sure that everything was going well with our new car. More
by satified customer
Employees Worked With
James Tan
December 24, 2014
Quick action to correct a mistake After I completed my purchase on Saturday, the dealership identified an error in the sales paperwork. They initially arranged to correct the error by After I completed my purchase on Saturday, the dealership identified an error in the sales paperwork. They initially arranged to correct the error by delivering revised paperwork by overnight delivery to me on Tuesday. On Monday morning, I received a call about a family emergency that could require immediate, out of town travel with the car. The dealership's receptionist and a finance representative worked to arrange delivery of the replacement documentation later on Monday morning. I am extremely pleased by their response to my situation. Mistakes happen but these two went to great lengths to provide excellent customer service. More
by carbuyer
Employees Worked With
Maisha Green, Tim Vo
