Rosen Nissan Madison

AMAZING SERVICE my car would not start the morning I was headed out of town for vacation. I had my car jump started and drove to the end dealership arriving 15 minut my car would not start the morning I was headed out of town for vacation. I had my car jump started and drove to the end dealership arriving 15 minutes before they opened. I was suprised when the service door opened. I was greeted by Bill. He was excellent. Called for one of the techs and they took my car into the service area. I got a chance to have a very nice cup of fresh ground coffee while I was waiting. Within ten minutes Bill informed me that I needed a new battery and I would be all set within 30 minutes. While I waited every service advisors all came to check in on me. the two ladies in the service area are also very nice to chat with. So in short they had my car fixed in under 30 minutes and they even washed it!! This was by far the best service I have ever had. More

Rosen/Kayser Madison - Honest I have bought my first car from Kayser (now Rosen) and have been there for every service since then. I think (hope) that the staff has been the same. I have bought my first car from Kayser (now Rosen) and have been there for every service since then. I think (hope) that the staff has been the same. I have found that they are honest and upfront in any part that needs service. I wanted brake/tires to be changed but they suggested that they are all fine. I think that they have gained my trust the year and that is more important to me than money (with their honesty they have saved me that too). More

Rosen Nissan is worth a two-hour drive My wife and I were looking to purchase a Nissan Rogue. Rosen Nissan was identified for us through a buying service, and the two-hour drive to get to My wife and I were looking to purchase a Nissan Rogue. Rosen Nissan was identified for us through a buying service, and the two-hour drive to get to Rosen from Northern IL was definitely worth the trip. We met with Jay and we were in and out in about an hour. The vehicle was just what we asked for and Jay helped us to set up all the features before we left the lot. More

Excellent Service Excellent Customer Service and quick appointments. Definitely would recommend. This Nissan in particular is always great. They have amazing service, Excellent Customer Service and quick appointments. Definitely would recommend. This Nissan in particular is always great. They have amazing service, great prices, and super friendly staff. More

Rosen Nissan is a wonderful experience Rosen's is the gold star of customer service. I had good talks getting to know the new owners which is a first for me. I think they are not trying t Rosen's is the gold star of customer service. I had good talks getting to know the new owners which is a first for me. I think they are not trying to be the biggest but would rather be the best. My service advisor, Al Mohr, went above and beyond making sure I was comfortable while I waited. She was very thorough going through everything that was done with my car. They washed my car for free and Aly even walked me out to my car! More

Wheel Bearing Repair Great customer service. It felt like they truly appreciated my business. They really took care of me and since I came from out of town, they offered m Great customer service. It felt like they truly appreciated my business. They really took care of me and since I came from out of town, they offered me a free loaner for the day so that I could run errands while my car was being serviced. In a sea of impersonal service, it feels that Rosen has set out to bring back the luxury of good customer service. More

Great Customer Service I always take my car in to Nissan. This Nissan in particular is always great. They have amazing service, great prices, and super friendly staff. Their I always take my car in to Nissan. This Nissan in particular is always great. They have amazing service, great prices, and super friendly staff. Their waiting area is great as well-complimentary coffee, water, and popcorn. They inform you as things happen during your service and they educate you through out the process. I leave knowing my car and I were both taken care of. More

Quick in and out with oil change and tire rotation Because I was able to get a quick appointment and services were quick and friendly I actually was not able to my first appointment and they got me i Because I was able to get a quick appointment and services were quick and friendly I actually was not able to my first appointment and they got me in the next one More

Most effortless vehicle purchase I have ever experienced! I have always driven a GM vehicle and recently was driving past the Rosen Nissan dealership in Madison and was impressed by the pleasant curb appeal s I have always driven a GM vehicle and recently was driving past the Rosen Nissan dealership in Madison and was impressed by the pleasant curb appeal so I decided to stop in and check out their vehicles and labor day specials. I was greeted kindly by Ismail and we went over the type of vehicle I was looking for and he quickly got me into a 2016 Pathfinder. It was a Platinum edition and had every extra feature that I told him was important to me plus some. It also drove well and was just the right size. The process from start to finish was very quick and easy as the team that was working with me (Ismail, Jason and Adam) made sure to get me the best interest rate and monthly payment. I have purchased several vehicles in the past and this was by far the easiest and best experience. And this was also my first purchase outside of GM. It has been 2 weeks and I am still loving my Nissan Pathfinder and truly thank Ismail, Jason and Adam for meeting all my needs and finding me the car of my dreams! Way to go to the 3 of you on your constant friendliness, professionalism and for always going the extra mile to meet the needs of your customers! Thank you - Robyn Hunt More

Great service I brought my car in for an oil change and recalls. The recall work took much longer than expected because one of the computers was tied up. I was the I brought my car in for an oil change and recalls. The recall work took much longer than expected because one of the computers was tied up. I was there for over two hours. They didn't charge me for the oil change. Now that's great service! Angela did everything she could to make everybody there feel very comfortable. More