Rosen Hyundai of Algonquin

Do not use their service department This service department will waste your time by telling you one thing and doing another. They do not care how much of an inconvenience they cause you. This service department will waste your time by telling you one thing and doing another. They do not care how much of an inconvenience they cause you. Take your car to another dealership if you want it done right. More

Awesome car buying experience I have purchased many vehicles in the past, and would have to say this was the most pleasant experience I have ever had. Jared was awesome! From pro I have purchased many vehicles in the past, and would have to say this was the most pleasant experience I have ever had. Jared was awesome! From prompt email replies, to having the vehicle ready for our test drive all the way down to explaining every detail about the new Santa Fe to us. Everyone that we encountered at Rosen Hyundai was very courteous including Rick who handled our financing. Jared, thanks for making this car buying experience awesome!!! I highly recommend anyone looking to purchase a Hyundai to go see Jared at Rosen. Did I mention Hyundai Motors produces a great product? This is our 6th Hyundai purchase over the past 25 years and our 2005 Santa Fe is going strong with over 208K miles. More

Our twins both purchased their first cars at Rosen Hyundai I meant to write a review both times but I never got around to it. Car shopping came up in conversation today and of course I recommended my friend s I meant to write a review both times but I never got around to it. Car shopping came up in conversation today and of course I recommended my friend speak to Jared at Rosen! He made the first time car buying experience so easy. He was very friendly and patient with us. He was also super knowledgeable and made the whole experience a great one! More

best car shopping experience ever!!! My fiance and I were in the market for a new vehicle when just by chance we happened to drive into Rosen Hyundai on a Sunday afternoon. Seeing exactly My fiance and I were in the market for a new vehicle when just by chance we happened to drive into Rosen Hyundai on a Sunday afternoon. Seeing exactly what we were looking for i contacted Rosen via the internet and was quickly replied back to on Monday by Al Jordan. We made an appointment to go in later that evening to look and test drive a 2014 certified Hyundai Tucson and needless to say we quickly fell in love with it. From the color to the features we found it to be the perfect choice although the price tag was close to our top end it made us slightly nervous... would they be willing to work with us on the price we thought? Would we get top dollar for our trade in? Would they fight to get us at the car payment we want with the bank? The answer to all these questions and more was YES!!! We received top dollar for our trade in and with Al's relentless pursuit to provide the best service possible he and the sales manager Adrian Salihu worked with the bank to get us exactly the car payment we were looking for. It' no surprise when i read this dealerships reviews and talked to people who have bought from them that there are nothing but great things to be said. I will definitely return when it comes time to purchase another vehicle and have told anyone looking to get a quality vehicle at a fair price without the games then look no further then Rosen Hyundai. More

First time customer Recently moved to the area and took our Veracruz in for routine service. Jeff Harris was very helpful. Everyone in the dealership was very friendly. S Recently moved to the area and took our Veracruz in for routine service. Jeff Harris was very helpful. Everyone in the dealership was very friendly. Service department was straight forward with there inspection. Identified items that need to be replaced. Left it up to us to decide. No pressure at all. Makes us feel confident that we found a great local dealer to service our vehicle. More

2014 Equus Purchase What a special time and complete experience I had in purchasing my new vehicle. Scott, you should be pleased with your entire staff. Jared, thank you What a special time and complete experience I had in purchasing my new vehicle. Scott, you should be pleased with your entire staff. Jared, thank you very much for the patience and attention to detail. Jim and Dominick, thank you for allowing me the test drives to make sure I had time to decide between Genesis and Equus. Both outstanding vehicles and ultimately decided on the Equus, a remarkable car. Thank you to all, especially for having much of my paperwork signature ready! I will be recommending all! More

Personal service and patience! We worked with Jason on getting a used Subaru Outback, or rather he worked with us. He answered each (of my many) questions about the car and how we c We worked with Jason on getting a used Subaru Outback, or rather he worked with us. He answered each (of my many) questions about the car and how we could go about getting it in a timely manner. I felt we were given good deal on our trade-in and getting an affordable and very nice used vehicle.My requests such as detailing the interior and fixing an area on the side panel were met without question and I picked it up today. Jason was also straightforward about what the dealership could and couldn’t do, which set up reasonable expectations all involved. More

Rosen - You're the Best!!! I just purchased my third Hyundai Tucson this past Saturday (5/10/14). I go to Rosen each time for two reasons, the absolutely fantastic (recall-free I just purchased my third Hyundai Tucson this past Saturday (5/10/14). I go to Rosen each time for two reasons, the absolutely fantastic (recall-free) cars and the people. Funny, low key, helpful, empathetic, sympathetic, knowledgeable, caring, dedicated, selfless, and NOT PUSHY. The list of positives goes on... They are the real deal. It's like purchasing a car from a family member (on second thought, better). And it isn't a fluke - everyone there is like that. Not a grumpy one in the bunch! If your salesman happens to have a day off, there are several people volunteering to "pop" into the conversation and help. I'd like to especially send a shout out to Ian Turner, my Salesman. I know he hasn't been there that long, but if the way he treated me is any indication, he has a great future with Hyundai. He was so courteous through the selection process, had all the information/paperwork ready when I arrived to purchase the vehicle, and had given me a list of what items to bring so we could get things done quickly. I was late because I volunteer at an animal shelter and we received a 2-day old litter of kittens at the last minute, but Ian was willing to stay there late on a Saturday to accommodate me. Then the sweet man spent well over an hour in the car with me going over each feature, doing it all after his work day was complete, ON A SATURDAY NIGHT. We made a verbal appointment to get together next week just to work on the Navigation questions, because I just felt too bad keeping him any longer. He has impeccable manners, incredible follow-up, and the fact that he kept me abreast of the situation every step of the way made it all a stress-free, enjoyable experience. Which is how a person should feel picking up their brand new car... EXCITED!!! The best of it all... NO PRESSURE!!!. EVER!!! FROM ANYONE!!! I also want to give a big THANK YOU to Jed Settles. I had tears in my eyes when I went into the Finance office... FROM LAUGHING. He's so easy-going you just know you can trust him. Keep making great cars, and I'll keep coming back!! Carol Anne Hahn More

THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD! The people at the Rosen Hyundai dealership in Algonquin are the reason why car dealerships have a terrible reputation. We spent well over $50k on The people at the Rosen Hyundai dealership in Algonquin are the reason why car dealerships have a terrible reputation. We spent well over $50k on two brand new cars at once. If we had known how we would be treated, we would not have turned to even look at this building full of SCAM ARTISTS! We were promised "bumper to bumper coverage" for 10 years. It was the main selling point for us on the 2 cars we bought. The dealership promised us this plan and said the terms would be mailed to us in a few weeks. BIG RED FLAG! When the terms of the warranty finally arrived, they apparently didn't expect us to read them. There were 6 words on what the plan covered and 3 PAGES on what is excluded: EVERYTHING. The engine, the electric/hybrid system, the body, the interior, NOTHING WAS COVERED! We called the insurance company and they confirmed that almost nothing was under that warranty and were surprised someone had actually told us it was "bumper to bumper." Once confronted, we were told to wait a few more days for them to gather the paperwork from the insurance company outlining the policy, not knowing we had called already trying to cancel directly. By some coincidence, those few days we were asked to wait were also the end of the month... ALL THEY CARE ABOUT IS THEIR COMMISSION!! The personnel is extremely rude after you've bought the car and have driven us to multiple serious conversations about attempting to return the cars. This has been one of the most frustrating customer experiences we have ever dealt with. Buying a house was nothing compared to the CONS they attempted at this dealership. We were fooled by the good reviews and decent deal but once the sale was finalized, they attempted to pull any dollar they could out of us! We are in the midst of the cancellation process and are considering bringing lawyers into this. PLEASE DO NOT MAKE THE SAME MISTAKE! Go to a different dealership, it's only a Hyundai, or DO NOT EVEN LISTEN TO THEIR WARRANTY AND PACKAGE OFFERS! HUGE SCAM! More

Set up an appointment for a standard oil change for this last Saturday and they told me that 11:30 would be the best time. So, I bring my car in, get there at 11:20 just in case they can get to it faster. last Saturday and they told me that 11:30 would be the best time. So, I bring my car in, get there at 11:20 just in case they can get to it faster. Then, for the next hour and forty five minutes, they left me sitting in the waiting room without any update. By the time they finally brought it back, I was assuming they had wrecked it while putting it through the car wash. Simply ridiculous. If you can't do an oil change, why would anyone trust you with a real service project? More