Rosen Hyundai of Algonquin

3rd time with Rosen Hyundai of Algonquin , 2nd time with Jared ! Hopefully not last time .Good experience. Highly recommend . Thank you Jared . Jared ! Hopefully not last time .Good experience. Highly recommend . Thank you Jared . More

I can't say enough great things about this dealership, and especially Tracy, who I worked with. I had been very indecisive, visited many dealers in the area, and had visited Rosen multiple times. Tracy w and especially Tracy, who I worked with. I had been very indecisive, visited many dealers in the area, and had visited Rosen multiple times. Tracy went above and beyond, was very patient and respectful of me and my time. When I finally decided on a vehicle, he and the finance gentleman made things very easy, informative, and quick for me for purchase the car and be on my way. I would recommend this dealership over any other, hands down. More

Unfortunately, If I would give zero stars I could. I bought a 2022 Tucson from this dealership. Now in regards to the car it is a very nice car. Has everything a person can want and great for the fami I bought a 2022 Tucson from this dealership. Now in regards to the car it is a very nice car. Has everything a person can want and great for the family. But in regards to this dealership I would pass. The sales associate Ethan was not bad. But when talking price I mainly sat with his manager. (I think the name was Brian) On April 13th We ran my credit and found a bank that would give a great deal. I put 500 down to save the car (It was still not at the dealership yet) I had to call to get updates because no one would call me. I even had to go in person where they kept telling me it got pushed back. (on 3 separate occasions) Finally the day the car arrived I got a notification that they ran my credit two additional times. I Called immediately and asked why this was done if we already had a deal. The response I got was that John Bachor the "Finance guy" was shopping around for better deals and it was "their bad" and that they would stop. Once I finally got in the store to pick the car up on April 23rd it took over 3 hours to finalize a deal we had already worked out a week prior. John tried to sell me a bunch of extra stuff and then told me that the Floor manger was lying and the price he told me wasn't real and the numbers shown to me were fake. So I asked for him to step in were we all argued for about an hour and John started making comments like "well we are just giving it away to you" once I told him for the 7th+ time that I didn't want his deal his attitude changed really quick and he just threw the paperwork on the table and told us were to sign for a similar deal to our original one. Then told us we were good to go and he gave us to Ethan. He told us the car was ready and when we went out to see it there were no Plates. I walked back inside were John and a couple other employees were sitting in the office "talking" about the situation and gossiping about the floor manager. When Ethan walked in the office and told them there wasn't any plate on the vehicle John threw them at Ethan and said "why don't have Brian put them on since he was already kissing his A$$" Ethan walked me out and put the plates on the car and apologized for the others behavior I told him right there that I had other friends and family that I was going to bring by but after this I will personally tell people to Avoid this specific dealership. People at my work have already started telling each other to avoid Rosen and just drive to another dealership because Of this incident More

Between my adult children, myself and my husband, I think we have bought or leased ten cars at Rosen. Probably 8 of the 10 cars we have worked with Jared Shaw. He is always very professional, and very easy t we have bought or leased ten cars at Rosen. Probably 8 of the 10 cars we have worked with Jared Shaw. He is always very professional, and very easy to work with. He's our go to with pretty much any questions we have. The service dept staff has always been really great with any issues we've had. More

Another car dealer with all the typical car dealer nonsense. Our salesman could Not answer any question without running to his manager. Different days and different financial writers can come up wi nonsense. Our salesman could Not answer any question without running to his manager. Different days and different financial writers can come up with different used car loan rates. About the only useful bit of info our salesman gave us was that remote starters are installed by a local company in Algonquin and not by the dealer. He said it’s cheaper to go right to the installer. Shop with caution here More