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Rosen Hyundai of Algonquin
Algonquin, IL
1,112 Reviews
Rosen Hyundai is family owned business that was opened in Algonquin IL in 2002. Rosen Hyundai sells and services Hyundai, Genesis, and all makes and models of Pre-Owned vehicles. We offer fast no hassle e-quotes, Lifetime car washes, Quick Lube Oil change Service, No Charge service loaners, and a price quote guarantee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,112 reviews
August 24, 2024
Rosen Hyundai is an outstanding dealer. Every one that we interacted with has been extremely helpful in meeting our requirements. Our salesman, Casey Sleeman was fantastic, as is the sales Every one that we interacted with has been extremely helpful in meeting our requirements. Our salesman, Casey Sleeman was fantastic, as is the sales manager, Dominic, who was one of several that helped solve an unusual and challenging issue in getting us a great car. We also have to mention the Service Manager, Jeff Bravieri working with Dominic and the HyundaiUSA team to make this happen. Thanks also to Yaseen Ali in Finance for making the money side easy, and a big thanks to Rob Johnson for suggesting the Ceramic coating and window tints. We never owned a car that looked so incredible and can relax knowing the finish is VERY well protected for the long term. What a great team! We will be back for a 2nd car. Casey and Rosen have won us over as a customer and restored our faith in Hyundai as a brand, which we have owned for over 15 years. This experience was further proof that our choice of Hyundai and Rosen Hyundai as our dealer, was a great one. Car buying is a major investment, making the choice of dealer and brand all more critical. We highly recommend Rosen Hyundai. Good people - period. More
by mbkinsman
March 18, 2024
So disappointing! This used to be the only safe place in town for a woman to take her car for service without feeling they were out to oversell every repair. I recomme This used to be the only safe place in town for a woman to take her car for service without feeling they were out to oversell every repair. I recommended them to everyone. I've had my cars serviced here for nearly 10 years (3rd Hyundai). This time, I can't even get a hold of anyone. They have had my car for several days and they won't give me so much as a call or email to let me know when they can make time to even look at it. I guess they have too much business. Sorry to have contributed to that problem. I won't make that mistake again. More
by Mary
Employees Worked With
March 15, 2024
Dominick is always honest, considerate, & supportive. He sets a very professional, people-centered tone for the dealership. I wouldn't shop anywhere else. He sets a very professional, people-centered tone for the dealership. I wouldn't shop anywhere else. More
by mike.dellamaria97
Employees Worked With
February 26, 2024
They care about their customers, listen to what they say and do their best to deliver the best product and experience as possible. and do their best to deliver the best product and experience as possible. More
by dougbork
October 03, 2023
Mike was great - he worked with us nearly all day. ..was very patient with our unending questions, worked through a number of different solutions for what we were looking for, and we left with our very ..was very patient with our unending questions, worked through a number of different solutions for what we were looking for, and we left with our very first Hyundai ever. Thank you Mike! More
by Ben Hunter
February 20, 2023
I have bought 3 cars from Rosen in the past 11 years. Their professionalism is always top notch. And they always offer fair pricing without many markups. Jared and the management there is a pleasure to d Their professionalism is always top notch. And they always offer fair pricing without many markups. Jared and the management there is a pleasure to deal with!!! More
by Opusguru
December 16, 2022
Buyer beware, there are multiple class action lawsuits again Hyundai due to faulty engines. Please do your research prior to buying a Hyundai or Kia. I purchased the monthly maintenance package along with again Hyundai due to faulty engines. Please do your research prior to buying a Hyundai or Kia. I purchased the monthly maintenance package along with my vehicle. I’ve had to take my Tucson into the service center due to a check engine light 5 times this year alone. The service center is terrible at responding to calls. After being told my car was likely burning oil, I was asked to drive my car for 1000 miles “just to make sure.” I was hesitant but did as told and brought my vehicle back in, confirming it was in fact burning oil. Tom in the service center advised paperwork would be submitted for engine replacement and they would call back with updates. It was been over a month and I have had no updates. When calling, the receptionist is very rude, ETA on the engine replacement cannot be provided. They will not provide a rental car and they have no urgency to resolve this issue. I will never buy a Hyundai again. More
by Let12345
Employees Worked With
Tom
December 14, 2022
Very disappointed in the overall customer experience concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still no concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still not fixed. It was told to us originally that 3 tests were to be performed (at the 1,000 mile mark), then a new engine was supposed to be put in. We're at approximately 15 visits and still not repaired as of today. A loner vehicle is in our driveway now, but as we were told "It was our lucky day to get one of those", since they often do not have enough loner cars available. We have spent money on rental cars due to this issue, since it is not safe to drive our "recalled car" long distances (oil leaks and burns causing smoke/unable to reach 30mph). As of today, we are told that it may not be a couple months for this issue to be resolved. Unacceptable!!! Approval from Hyundai????? How much approval is necessary???? It's been over a year and a half & we have done everything they have said to do???? Car #2-went in for a recall, which was supposedly a free fix. We were told it was repaired and we left the lot and then the check engine went on (immediately went back to the service station). Check engine light never turned off. Took in again the next week and we were told that my car needs $1400 to fix, to correct the check engine issue. Funny, the check engine problem was never an issue, prior to going to get fixed for the recall. The check engine light is still on!!! We have bought 3 cars at Rosen Hyundai and unfortunately, this experience has not been good for our last 2 cars. Hopefully others will not have to experience this complete waste of time, money and stress...for cars that have recalls. Who there is in charge of getting cars fixed???????? More
by lisaleen
Employees Worked With
Service manager Tom
