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Rosen Hyundai of Algonquin
Algonquin, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Dominick is always honest, considerate, & supportive. He sets a very professional, people-centered tone for the dealership. I wouldn't shop anywhere else. He sets a very professional, people-centered tone for the dealership. I wouldn't shop anywhere else. More
They care about their customers, listen to what they say and do their best to deliver the best product and experience as possible. and do their best to deliver the best product and experience as possible. More
Mike was great - he worked with us nearly all day. ..was very patient with our unending questions, worked through a number of different solutions for what we were looking for, and we left with our very ..was very patient with our unending questions, worked through a number of different solutions for what we were looking for, and we left with our very first Hyundai ever. Thank you Mike! More
I have bought 3 cars from Rosen in the past 11 years. Their professionalism is always top notch. And they always offer fair pricing without many markups. Jared and the management there is a pleasure to d Their professionalism is always top notch. And they always offer fair pricing without many markups. Jared and the management there is a pleasure to deal with!!! More
Buyer beware, there are multiple class action lawsuits again Hyundai due to faulty engines. Please do your research prior to buying a Hyundai or Kia. I purchased the monthly maintenance package along with again Hyundai due to faulty engines. Please do your research prior to buying a Hyundai or Kia. I purchased the monthly maintenance package along with my vehicle. I’ve had to take my Tucson into the service center due to a check engine light 5 times this year alone. The service center is terrible at responding to calls. After being told my car was likely burning oil, I was asked to drive my car for 1000 miles “just to make sure.” I was hesitant but did as told and brought my vehicle back in, confirming it was in fact burning oil. Tom in the service center advised paperwork would be submitted for engine replacement and they would call back with updates. It was been over a month and I have had no updates. When calling, the receptionist is very rude, ETA on the engine replacement cannot be provided. They will not provide a rental car and they have no urgency to resolve this issue. I will never buy a Hyundai again. More
Very disappointed in the overall customer experience concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still no concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still not fixed. It was told to us originally that 3 tests were to be performed (at the 1,000 mile mark), then a new engine was supposed to be put in. We're at approximately 15 visits and still not repaired as of today. A loner vehicle is in our driveway now, but as we were told "It was our lucky day to get one of those", since they often do not have enough loner cars available. We have spent money on rental cars due to this issue, since it is not safe to drive our "recalled car" long distances (oil leaks and burns causing smoke/unable to reach 30mph). As of today, we are told that it may not be a couple months for this issue to be resolved. Unacceptable!!! Approval from Hyundai????? How much approval is necessary???? It's been over a year and a half & we have done everything they have said to do???? Car #2-went in for a recall, which was supposedly a free fix. We were told it was repaired and we left the lot and then the check engine went on (immediately went back to the service station). Check engine light never turned off. Took in again the next week and we were told that my car needs $1400 to fix, to correct the check engine issue. Funny, the check engine problem was never an issue, prior to going to get fixed for the recall. The check engine light is still on!!! We have bought 3 cars at Rosen Hyundai and unfortunately, this experience has not been good for our last 2 cars. Hopefully others will not have to experience this complete waste of time, money and stress...for cars that have recalls. Who there is in charge of getting cars fixed???????? More
Let me begin by saying I have been looking for this dream car of mine for 2 years now, after countless hours with countless different dealerships, I finally found what I was looking for... a gorgeous gray car of mine for 2 years now, after countless hours with countless different dealerships, I finally found what I was looking for... a gorgeous gray metallic Genesis G80 Sport AWD V6 3.3L Turbo...365HP Luxury Sedan, CPO, Certified Pre Owned Genesis, heads up display, front, rear and side mirror cameras, Android auto, the works! Took months of dealing with dealerships, and the Salesman that helped me at Algonquin was so patient with me... You can't find these in my side of the country, they're all in the East coast, I was an out of state buyer from Colorado and tons of dealerships and their salesmen wrote me off but not this one, many not taking me seriously... but Casey from Algonquin Hyundai was the hero I needed... Even after times when the deal fell through, he would follow up with me, making sure he was still there to help me with this purchase... finally after a couple months and all the stars lined up, it was time to make the purchase, and Casey's steadfast dedication to make sure I was taken care of paid off. I literally bought the car, without even seeing it, just from pictures, from Colorado, then flew out to pick it up. They FedEx'ed me the paperwork, I signed it, sent it back then flew out to Chicago to pick it up and drove it back. Not only that, Casey himself picked me up at the airport and drove me back to the dealership 1 hour away! Talk about Genesis customer service! What do you expect when a luxury fully loaded 2022 4 door sedan goes for 58k when it's new you're buying primo goods... and mine was a 2018! After all the time I spent with Casey going back and forth, I felt like I made a friend, not just someone trying to sell me something...If you buy from this dealership, ask for Casey, he will take care of you like he did me, I'll never forget him and will always appreciate what he did for me, Thank you Hyundai Algonquin and Thank you Casey for making my dreams come true... More
3rd time with Rosen Hyundai of Algonquin , 2nd time with Jared ! Hopefully not last time .Good experience. Highly recommend . Thank you Jared . Jared ! Hopefully not last time .Good experience. Highly recommend . Thank you Jared . More