Rosen Hyundai of Algonquin

I have bought 3 cars from Rosen in the past 11 years. Their professionalism is always top notch. And they always offer fair pricing without many markups. Jared and the management there is a pleasure to d Their professionalism is always top notch. And they always offer fair pricing without many markups. Jared and the management there is a pleasure to deal with!!! More

They Always provide great service. I buy and service all of my cars with Rosen Hyundai I buy and service all of my cars with Rosen Hyundai More

Buyer beware, there are multiple class action lawsuits again Hyundai due to faulty engines. Please do your research prior to buying a Hyundai or Kia. I purchased the monthly maintenance package along with again Hyundai due to faulty engines. Please do your research prior to buying a Hyundai or Kia. I purchased the monthly maintenance package along with my vehicle. I’ve had to take my Tucson into the service center due to a check engine light 5 times this year alone. The service center is terrible at responding to calls. After being told my car was likely burning oil, I was asked to drive my car for 1000 miles “just to make sure.” I was hesitant but did as told and brought my vehicle back in, confirming it was in fact burning oil. Tom in the service center advised paperwork would be submitted for engine replacement and they would call back with updates. It was been over a month and I have had no updates. When calling, the receptionist is very rude, ETA on the engine replacement cannot be provided. They will not provide a rental car and they have no urgency to resolve this issue. I will never buy a Hyundai again. More

Very disappointed in the overall customer experience concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still no concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still not fixed. It was told to us originally that 3 tests were to be performed (at the 1,000 mile mark), then a new engine was supposed to be put in. We're at approximately 15 visits and still not repaired as of today. A loner vehicle is in our driveway now, but as we were told "It was our lucky day to get one of those", since they often do not have enough loner cars available. We have spent money on rental cars due to this issue, since it is not safe to drive our "recalled car" long distances (oil leaks and burns causing smoke/unable to reach 30mph). As of today, we are told that it may not be a couple months for this issue to be resolved. Unacceptable!!! Approval from Hyundai????? How much approval is necessary???? It's been over a year and a half & we have done everything they have said to do???? Car #2-went in for a recall, which was supposedly a free fix. We were told it was repaired and we left the lot and then the check engine went on (immediately went back to the service station). Check engine light never turned off. Took in again the next week and we were told that my car needs $1400 to fix, to correct the check engine issue. Funny, the check engine problem was never an issue, prior to going to get fixed for the recall. The check engine light is still on!!! We have bought 3 cars at Rosen Hyundai and unfortunately, this experience has not been good for our last 2 cars. Hopefully others will not have to experience this complete waste of time, money and stress...for cars that have recalls. Who there is in charge of getting cars fixed???????? More

3rd time with Rosen Hyundai of Algonquin , 2nd time with Jared ! Hopefully not last time .Good experience. Highly recommend . Thank you Jared . Jared ! Hopefully not last time .Good experience. Highly recommend . Thank you Jared . More