Rosen Hyundai of Algonquin

I have bought 3 cars from Rosen in the past 11 years. Their professionalism is always top notch. And they always offer fair pricing without many markups. Jared and the management there is a pleasure to d Their professionalism is always top notch. And they always offer fair pricing without many markups. Jared and the management there is a pleasure to deal with!!! More

They Always provide great service. I buy and service all of my cars with Rosen Hyundai I buy and service all of my cars with Rosen Hyundai More

Buyer beware, there are multiple class action lawsuits again Hyundai due to faulty engines. Please do your research prior to buying a Hyundai or Kia. I purchased the monthly maintenance package along with again Hyundai due to faulty engines. Please do your research prior to buying a Hyundai or Kia. I purchased the monthly maintenance package along with my vehicle. I’ve had to take my Tucson into the service center due to a check engine light 5 times this year alone. The service center is terrible at responding to calls. After being told my car was likely burning oil, I was asked to drive my car for 1000 miles “just to make sure.” I was hesitant but did as told and brought my vehicle back in, confirming it was in fact burning oil. Tom in the service center advised paperwork would be submitted for engine replacement and they would call back with updates. It was been over a month and I have had no updates. When calling, the receptionist is very rude, ETA on the engine replacement cannot be provided. They will not provide a rental car and they have no urgency to resolve this issue. I will never buy a Hyundai again. More

Very disappointed in the overall customer experience concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still no concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still not fixed. It was told to us originally that 3 tests were to be performed (at the 1,000 mile mark), then a new engine was supposed to be put in. We're at approximately 15 visits and still not repaired as of today. A loner vehicle is in our driveway now, but as we were told "It was our lucky day to get one of those", since they often do not have enough loner cars available. We have spent money on rental cars due to this issue, since it is not safe to drive our "recalled car" long distances (oil leaks and burns causing smoke/unable to reach 30mph). As of today, we are told that it may not be a couple months for this issue to be resolved. Unacceptable!!! Approval from Hyundai????? How much approval is necessary???? It's been over a year and a half & we have done everything they have said to do???? Car #2-went in for a recall, which was supposedly a free fix. We were told it was repaired and we left the lot and then the check engine went on (immediately went back to the service station). Check engine light never turned off. Took in again the next week and we were told that my car needs $1400 to fix, to correct the check engine issue. Funny, the check engine problem was never an issue, prior to going to get fixed for the recall. The check engine light is still on!!! We have bought 3 cars at Rosen Hyundai and unfortunately, this experience has not been good for our last 2 cars. Hopefully others will not have to experience this complete waste of time, money and stress...for cars that have recalls. Who there is in charge of getting cars fixed???????? More

3rd time with Rosen Hyundai of Algonquin , 2nd time with Jared ! Hopefully not last time .Good experience. Highly recommend . Thank you Jared . Jared ! Hopefully not last time .Good experience. Highly recommend . Thank you Jared . More

I can't say enough great things about this dealership, and especially Tracy, who I worked with. I had been very indecisive, visited many dealers in the area, and had visited Rosen multiple times. Tracy w and especially Tracy, who I worked with. I had been very indecisive, visited many dealers in the area, and had visited Rosen multiple times. Tracy went above and beyond, was very patient and respectful of me and my time. When I finally decided on a vehicle, he and the finance gentleman made things very easy, informative, and quick for me for purchase the car and be on my way. I would recommend this dealership over any other, hands down. More

Unfortunately, If I would give zero stars I could. I bought a 2022 Tucson from this dealership. Now in regards to the car it is a very nice car. Has everything a person can want and great for the fami I bought a 2022 Tucson from this dealership. Now in regards to the car it is a very nice car. Has everything a person can want and great for the family. But in regards to this dealership I would pass. The sales associate Ethan was not bad. But when talking price I mainly sat with his manager. (I think the name was Brian) On April 13th We ran my credit and found a bank that would give a great deal. I put 500 down to save the car (It was still not at the dealership yet) I had to call to get updates because no one would call me. I even had to go in person where they kept telling me it got pushed back. (on 3 separate occasions) Finally the day the car arrived I got a notification that they ran my credit two additional times. I Called immediately and asked why this was done if we already had a deal. The response I got was that John Bachor the "Finance guy" was shopping around for better deals and it was "their bad" and that they would stop. Once I finally got in the store to pick the car up on April 23rd it took over 3 hours to finalize a deal we had already worked out a week prior. John tried to sell me a bunch of extra stuff and then told me that the Floor manger was lying and the price he told me wasn't real and the numbers shown to me were fake. So I asked for him to step in were we all argued for about an hour and John started making comments like "well we are just giving it away to you" once I told him for the 7th+ time that I didn't want his deal his attitude changed really quick and he just threw the paperwork on the table and told us were to sign for a similar deal to our original one. Then told us we were good to go and he gave us to Ethan. He told us the car was ready and when we went out to see it there were no Plates. I walked back inside were John and a couple other employees were sitting in the office "talking" about the situation and gossiping about the floor manager. When Ethan walked in the office and told them there wasn't any plate on the vehicle John threw them at Ethan and said "why don't have Brian put them on since he was already kissing his A$$" Ethan walked me out and put the plates on the car and apologized for the others behavior I told him right there that I had other friends and family that I was going to bring by but after this I will personally tell people to Avoid this specific dealership. People at my work have already started telling each other to avoid Rosen and just drive to another dealership because Of this incident More

Between my adult children, myself and my husband, I think we have bought or leased ten cars at Rosen. Probably 8 of the 10 cars we have worked with Jared Shaw. He is always very professional, and very easy t we have bought or leased ten cars at Rosen. Probably 8 of the 10 cars we have worked with Jared Shaw. He is always very professional, and very easy to work with. He's our go to with pretty much any questions we have. The service dept staff has always been really great with any issues we've had. More