Rosen Hyundai of Algonquin

I have always believed that the true measure of any business is not how they treat you when everything goes well, but how they treat you when things do not. I recently purchased a 2009 Certified Pre-ow business is not how they treat you when everything goes well, but how they treat you when things do not. I recently purchased a 2009 Certified Pre-owned Santa Fe from Rosen and discovered about a week later that the tires on the vehicle were out of spec in regards to tread depth. When I called Rosen to tell them that the tire pressure monitor light had come on, and another Hyundai dealer had found the tires to be out of spec, I was quickly connected to Dan Ditusa, the used car manager. Dan listened to my problem and politely asked me to bring the vehicle and the old tires in for a look. The front tires had already been replaced (the other dealership had the tread depth at a failing 2/32 on the front) and the rear tires were at the end of their life span. As soon as Dan saw that the tires were, in fact, in bad shape he apologized that that problem had managed to slip through the certification process and agreed to install two new rear tires to match the front, and reimburse me for the cost of the others I had been compelled to buy. Needless to say, I was able to walk out of Rosen's doors feeling just as good as I had when I bought the vehicle, and I honestly had not expected that on the way in that day. I appreciate that Dan stood by the guarantee that Rosen had offered with no questions asked and I would recommend them strongly to anyone who asks me where they should buy their next car. Honest people are hard to find. More

We purchased our 2013 Sonata yesterday and our salesperson John Hutton was a true professional. John gave us the time and space to make our decision and there was no hard sell or pressure to buy, salesperson John Hutton was a true professional. John gave us the time and space to make our decision and there was no hard sell or pressure to buy, which was greatly appreciated by my wife and I. After arriving home I also had the pleasure to speak on the telephone with Scott Levy, General Manager about our experience. My wife and I know that we will also be well taken care of by the Service Department, as we have worked with Kyle Monteith before and he is the best! This was our second car purchased from Rosen and these people really care about their customers. Thank you Rosen Hyundai of Algonquin. More

Mark was GREAT! He and my wife negotiated over the phone (the car was a surprise), and then when we got to the dealership the offer only improved. He was wonderful to work with, and came through with his co (the car was a surprise), and then when we got to the dealership the offer only improved. He was wonderful to work with, and came through with his commitment, and overachieved. This was our best car purchasing experience, and between my wife and I we've purchased quite a few cars! More

I worked with Mark Rus on 3 recent purchases for different family members this year. He goes out of his way to help you and we felt very comfortable working with him. He will get you the best deal h different family members this year. He goes out of his way to help you and we felt very comfortable working with him. He will get you the best deal he can! The Rosen dealer is great. Everyone there was very friendly and likable. They work fast but explain everything. We now have an Accent, Elantra and Sonata in the same house! Highly recommended! More

I had a great experience at this dealership. I have been to Happy Hyundai in Oak Lawn and Family Hyundai in Orland Park, IL and have had horrible experiences. This dealership was so fantastic. Mark Rus was to Happy Hyundai in Oak Lawn and Family Hyundai in Orland Park, IL and have had horrible experiences. This dealership was so fantastic. Mark Rus was wonderful, he was very nice, not pressuring, and worked with me over the phone. They even stayed late for us because we came from an hour and 15 minutes away. This dealership is the only dealership I will go to in the future because they are NOT a sleazy dealership. Honestly, the smoothest transaction ever . I highly recommend! More

Outstanding service from Mark. He is a people person and listens well to what we wanted. I have purchased many cars and this was my all time best experience. He really is very helpful to close the deal. listens well to what we wanted. I have purchased many cars and this was my all time best experience. He really is very helpful to close the deal. More

While shopping for quotes, Kyle worked with me over 3 days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the j days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the job. 1 minor surprise but wash, oil change, etc. made this a great experience.... and 12 month warranted vrs. 30 days by locals. More

I had a very pleasant experience at Rosen Hyundai. Mark was very accommodating, even though I came in with a very difficult situation (less than good credit, and an underwater leased car). He was extremely was very accommodating, even though I came in with a very difficult situation (less than good credit, and an underwater leased car). He was extremely friendly, and went the extra mile to help me -- including staying past closing time to help me finish the deal and walk me through the many features of the new car. I would highly recommend Rosen Hyundai. The service was great, the people were nice, and they went above and beyond the call of duty to make sure everything went smoothly. More

We found a very nice Sonata and worked out a great deal. There were a couple issues with the car when we test drove it and were told they would be fixed. We made the deal and told them we were going to the There were a couple issues with the car when we test drove it and were told they would be fixed. We made the deal and told them we were going to the bank to pick up a check. When we called after we left the bamk to tell them we were running late they told is someone else was looking at the car. We asked if the service dept. Looked at the car and Sean said they did and the brakes were fine. We called back ro speak to speak to the sales mgr upset because they were showing the car. We asked if we could have it in writing that the brakes were ok and he told us no one had looked at the car because they didnt have mechanics in. Would not ever trust them to sell a reliable car. Wish we had as good of an experience as other reviewers. May have just been our sales man was sleazy. More

I had specific requirements that my used car must have (leather, sunroof, awd or 4wd, and a v6). Ron Merchut found EXACTLY what I was looking for and I couldn't be happier. Dan was also very friendly and (leather, sunroof, awd or 4wd, and a v6). Ron Merchut found EXACTLY what I was looking for and I couldn't be happier. Dan was also very friendly and made sure I was happy with my purchase. I would recommend Rosen Hyundai of Algonquin to all my family and friends Thanks a bunch, Stephanie More